Commonly Available Job Positions at Golden Seal Service Experts Heating & Air Conditioning in Saint Charles Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, drives sales, and provides leadership to all staff and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician speaks with residential and/or commercial customers to answer questions, resolve issues, and verify complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the role also conducts installation and service on inside air products and equipment, as well, and has the qualifications to understand controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist fields customer queries, complaints, and billing questions with the highest level of courtesy and professionalism to resolve customer issues with a one-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day running of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using company radio and pager processes, dispatches customer information to Installers, Service Technicians, and Maintenance Technicians. The person in the role also corresponds with the customer to confirm the customer is aware of scheduled appointments, reply to queries, and to help resolve problems. The Dispatcher efficiently plans and routes the most suitable technicians following established company procedures.