When your air conditioner stops working on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel comfortable with the service provider you choose.
1. Read Customer Reviews
Many homeowners kick off their search for an AC repair company online. While you’re surfing the web, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are useful when looking for an AC repair service. Figure out which companies the people you trust have hired for HVAC repair in the past and whether they had a good experience. This firsthand advice and the potential to ask specific questions can help you make an educated decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A certain company may be the best in the business, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge an extra fee for mileage for going to calls at properties outside their normal service area. Ask if your street address is included in the company’s service area. If not, ask if if they’re able to come to you for an additional cost. Diligently weigh your local options before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners tend to stop working at the most inopportune times. Choosing a company that provides emergency services is essential if you need prompt, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s dedication to excellent craftsmanship and professionalism. Try to find an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Look for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of providing quality service most likely has the experience necessary to handle complex repairs. Determine how much time the company has been operating. Then, ask a technician whether they have previously worked on the problem you need addressed. Such experience is imperative to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Try to find evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Acquiring numerous quotes helps you identify a company that offers competitive and honest prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most trusted companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and offer warranties for your satisfaction. Such coverage displays quality assurance and helps you choose a company for your home with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC contractor doesn’t have to be overwhelming. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Saint Charles.