Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh got a call from a man named Jimmy from the Raleigh area who told Service Experts about a very exciting project he was planning for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She is dependent on a wheelchair to get around and her home was not wheelchair accessible, mainly due to the size of the chair. When Jimmy realized the problem, he wanted to remodel the Tracy family’s house to make it entirely wheel-chair compatible. However, due to the age of the home, the task was going to be a bigger job than he initially planned. Looking for another way, Jimmy decided to try turning the Tracy family’s carport into a wheelchair friendly mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and kitchenette.

Ready to get started, Jimmy started contacting local home service groups, including electricians, building supply companies, and plumbers and all of them said they would be thrilled to help and provide services and supplies. He asked Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) piece of Kyla’s new living area. Two of Service Experts team members went to Kyla’s home to ask more about the remodel and were in awe of how smart and sweet Kyla was and they knew they had to contribute.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 HVAC system for Kyla’s new apartment, but with the assistance of Lennox and RE Michel, Service Experts was able to hand the Tracy family a bill that said:

“We’re honored to present you with a full heating and cooling system at no charge as long as we can all get hugs.”

The staff at Service Experts of Raleigh were overwhelmed to help provide such a precious girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. The work isn’t done yet, though. Kyla’s family is working to purchase a wheel-chair compatible van to better transport their family. To find out more or to contribute to the family’s van, please click through to their GoFundMe account.

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