"Always polite and knowledgeable."
"Very professional. They explain all they are doing."
"He quickly did his work. He also answered any questions I had."
"I appreciate seeing a familiar face when I open the door. He was friendly, but businesslike, told me exactly what he did and made certain I was satisfied and no questions..."
"My technician, Caesar, was outstanding as usual. Personable, direct, clear explanation, and a professional who inspires confidence through his expertise."
"I was bait and switched. I spoke to tech and manager Dave. they had different stories and their stories were different from the scheduler. bottom line is that they came t..."
"Technician was very helpful"
"Excellent service, had my ac fixed by noon on a Sunday"
"Josh and partner were professional, polite and very friendly and told us the reason and purpose for every procedure they preformed on our unit."
"tech was informative and courteous"
"Original diagnosis of very expensive repair, subsequently found to have resulted from seasonal maintenance. You made it right by restoring normal operation at no charge t..."
"Josh was friendly, courteous, informative, and very professional"
"Angel listened to everything I had to say and then went and did all that was needed and explained all he had done. Very knowledgeable and courteous all the time he was h..."
"Josh is always very professional and qualified in his profession and explains what service he performed very easily so I can understand. He goes the extra mile if necess..."
"Service was performed in a timely manner by a courteous technician. "
"Great technician. Went above & beyond what was expected. "
"Kind, polite, helpful regarding how to use humidifier electronics, respectful of home with footies"
"The service technician arrived on time, was friendly, serviced my air-conditioner quickly and efficiently and he made sure the area was clean after his work was completed..."
"Appointment was made between 8:00-10:00; call the day before stated that the technician would be out between 9:00-10:00, but would call when he was on his way. Technicia..."
"Work seemed professional"
"Josh always explains the actions that needs to be taken, cause and affect."
"Your technican was very professional and explained completely what he was doing."
"Josh is friendly and informative."
"technician was very professional"
"It would have been 10, except that service window was supposed to be 8 - 10 AM and i got a call that the technician was still in Aurora, but would arrive with the next 30..."
"He was very thoughtful and helpful."
"The tech was very pleasant, professional, and thorough."
"On time and knowledgeable."
"He was on time - fixed the problem and was polite and efficient "
"Showed up on time and very nice tech. "
"The service tech was nice and explained the different steps he was doing."
"Angel was polite, helpful and very clean"
"Angel was excellent. Very prompt, knowledgeable, and courteous. I would recommend him to anyone. "
"Very helpful and good technician "
"Did a through job of checking out my system."
"Bob was a great representative of the company with a great amount of empathy with the customer."
"Technician did a very thorough job and took the time to explain everything in a manner that was easily understood."
"He was very personable and knew what he was doing. He made a recommendation to purchase an item to increase the life of my air conditioner but did not pressure me into ..."
"Tech was very respectful and pleasant"
"always prompt good service"
"Cesar always does a very thorough job. He has been knowledgeable, friendly and professional every time he has worked on our A/C or furnace."
"RJ has always been very honest and thorough. He will take the time to explain everything he has done. And will give me a heads up on what to watch out for as far as poten..."
"Your service man was very respectful. and pointed out a part that was getting worn out.."
"The tech went above and beyond to ensure I had great customer service. This is exactly why we have been customers for over 15 years with your company. He helped us solve ..."
"Technician gave a plausible response to correct problem"
"He explained every thing he was doing well."
"Prompt, professional service"
"Tech arrived on time and worked in a very professional manner."
"VERY FINE SERVICEMEN SCEDULING NOT SO HOT."
"He was on time, courteous, and knowledgeable. "
"Angel was very helpful and polite"
"Cesar Acevedo is really a super technician, and we feel lucky to have him work on our system! His knowledge, personality and ability propels him through diagnosis and exe..."
"He was efficient, polite, incouraging and knew what he was doing."
"They were prompt, efficient, and very pleasant.
"The tech was very professional help me understand the situation with the ac parts and the way to go in order to have the ac working properly. "
"Timely, courteous, concerned with cleanliness"
"Technician was on time, clean, professional and courteous."
"Rating for the techs providing the service would be 10. Overall rating of 7 reflects the offfice/administration's performance. I specified a particular tech that has pro..."
"Kami is the best! He is very thorough and professional and really knows his craft. I always request him."
"I am filling out for my 90. year old mother with Alzheimer's this is Cindy Stanis. Caesar takes wonderful care of my mothers forgetfulness he is why service experts have ..."
"Caesar is super. He is the reason I use service experts"
"EVERYTHING. Called at 2 pm, he was here and done by 7 pm. Professional, fast, efficient, and knowledgeable, from beginning to end."
"There is always room for improvement. I did not get a call to say they were on their way."
"always great service from Golden Seal.. and Rj explains everything as he goes"
"Great technician - efficient and knowledgable"
"Technician was very professional and thorough."
"Very professional manner and service."
"Quick, friendly service"
"On time. Explained everything he did any why. RJ has performed most of the service calls during my contract and I have always been satisfied with the results."
"They always do a good job."
"Cesar was very respectful very informative and treated my dog's kindly"
"Very concerned about getting us repaired quickly and efficiently. Was very thorough in his work."
"Ceasar was very polite and knowledgeable. He offered a solution to one my my issues. That issue was the compressor making a very loud noise at start up and shut down. It ..."
"I had to be rescheduled twice because of issues on Golden Seal Service Experts part. Was not happy, but the service manage talked with me and I was able to express my ir..."
"Did the job, regular maintenance, and thoroughly checked out my system."
"Polite, respectful, prompt, repaired not only air conditioner but helped correct and explain other issues we had which included damage to air conditioner caused by mice, ..."
"Wondering why this only covers a cleaning on the air unit. It does not covering anything else.."
"Oscar was our technician and always does a great job."
"Each time Gold Seal comes to my home, the tech is always professional. However, Josh was extremely professional and very personable. He should probably do a commercial ..."
"Kamil did his usual high quality performance when answering my questions and checking out myA/C unit. He is very knowledgeable about HVAC units."
"The technician was friendly, courteous, and seemed very knowledgeable of procedures for my air conditioner check up."
"Tech was courteous, knowledgeable, professional, did good work."
"Very courteous, aware of new carpeting and clean floors and immediately put on booties. Very kind and knowledgeable."
"Tech did not do a complete job at cleaning the air conditioning unit."
"quick, efficient, respectful and helpful service"
"Courteous and knowledgeable"
"He did a good job and answered any questions I had."
"The technician took the time to explain just what he was doing and why."
"Technician was half hour late. Original appointment was rescheduled because technician was too busy. "
"RJ is great. Always explains what he is doing and why."
"On time, competent, thorough service."
"Always on time and get work done quickly "
"Caesar was on prompt, courteous, efficient and helpful with tips. Wis appearance was professional and clean. "
"Ceasar is very politie, very respectful of our property both inside and out, very efficient and thorough"
"very professional and friendly technician"
"Angel is the BEST tech. He takes time to search out problem and to explain to customer"
"The Teck. was a very knowledgeable,but it is very obvious that he receives a commision on everything else he sells. I dont like the after market sales. Also, I was told..."
"Reliable , consistent service with no attempt to upsell."
"Technician was polite, professional, personable, and tidy. He notified us of an issue, provided resolutions, and installed the new part quickly."
"Tech who has been here before, personable but engaged in the task at hand. Explained everything and paused to be certain any questions I had were answered. "
"Friendly customer service"
"JR did the service work. He also helped me with the thermostat because I had lost internet. He explained everything clearly about the filter and the uv system we bought. ..."
"Your technician Angel was outstanding. He explained what he was going to do and took care of everything in a very professional manner. Angel even changed out the furnace ..."
"Angel was courteous, professional, and attentive. "
"Both our techs at the house were very friendly, respectful of our house and landscaping around the new AC unit. They were both talkative a made me feel very comfortable ..."
"Very personable and had a lot of knowledge about any questions we had. Took his time cleaning out air conditioner and corrected a problem with 2 wire start kit with 3 wir..."
"answered all my questions with detail. very polite, cared about what he was doing. The only concern was that appt. had to be rescheduled a couple of time by dispatcher."
"There was no maintenance done on the air conditioner only changed the filter gave us an estimate on a small problem that he said the air conditioner had and left. Told u..."
"He was nice, polite, and explained everything so I could understand it! This is a person that knows his job very well. I would certainly like him to come back again.
"All around great service."
"Kamil is a great guy and he knows what he is doing."
"very courteous, I asked some questions and he had answers"
"Sales person was very courteous"
"Josh was very professional and polite, and noticed an unexpected issue with the unit that was repaired under warranty."
"I requested Bob for the maintenance of my AC unit Baba's on time and very polite and solve the problem that I had"
"Friendly customer service. Took his time and did a nice job."
"Angel was very thorough. Not something I have seen every time I have maintenance. He really checked over my equipment and took the time to clean it too. "
"As always Josh is polite and very professional."
"I lost comp-0lete trust when this technician tried to scare me into buying the same $200+ part for my AC two years running."
"Technician arrived on time, was courteous, efficient and professional "
"Technician was very courteous, respectful, informative and all around great!"
"Serviceman is always great at explaining what he is doing, how the equipment looks and what may be needed in future."
"Quickly completed work."
"Angel was very pleasant and helpful. We have a brand new furnace and AC that was installed back in March and I went to change the filter, and it was a job. Very tight s..."
"fast and the first time I did not have to pay for additional work and my units are 2 years old for the furnace and 6 for the ac"
"the tech was timely and explained various options. "
"He was on time, very courteous, and explained our problem, and how he could fix it."
"I wasn't expecting that you would be able to accomodate me for the same day installation, but was pleasantly surprised. I am very happy that you were able to do that for..."
"service tech was very knowledgeable and personable"
"Josh checked out the system thoroughly and provided information on what needed done for maintenance. He gave us the costs up front and allowed us to determine what should..."
"Josh was very courteous and friendly. He explained what service he provided and how are equipment was doing. "
"The preventative screenings and inspections performed have save our family repair costs as well as avoiding operational interruptions during extreme weather periods."
"Angel was very professional and knowledgeable about my HVAC system and gave great tips to maintain cooling and heating efficiency throughout my entire home. He told me ab..."
"Technical was very knowledgeable, courteous, neat and pleasant."
"Would have been 10, but the technician was late, running past the designated time frame. "
"tech did a good job and spent some time to explain some things to me.
"RJ is always very thorough, evaluating the situation and offering several options if appropriate."
"He was very thorough, including sealing some cracks in the piping. Also, he was very pleasant to work with."
"angel was very efficient and professional"
He is your best tech.
I would like him to do my next service call."
"Very responsive to the request for quote and explanation of why we should use them."
"Mark and Earnesto were very polite and answered my questions."
"RJ did a great job. He explained things well. Cleaned up, turned off basement lights, drained outside hose and put it away."
"Technican was timely, professional and informative."
"On Time. Patient. Quick. Answered questions."
"I felt the services provided by Moises was thorough and appropriate for the temperatures of the day. Everything was cleaned, filters changed and recommendations given. ..."
"Honest tech and quality service"
"very polite knew his business"
"Very professional, explained everything."
"Have used your company for years and will continue. Very professional and easy to work with. Very knowledgeable about your product and service. Thanks "
"He was on time, polite, friendly and took the time to explain what he was doing and why it was important, and used language that I could understand (not too technical). ..."
"Angel was very amiable, thorough, & knowledgeable. He answered my questions and was very helpful. Great job! "
"Went above & beyond with a difficult situation presented by a contractor running behind on his work & impeding the re-installation of the A/C unit"
"Very knowledgeable and easy to communicate with"
"VERY KNOWLEDGEABLE, EXPLAINED VERY CLEARLY WHAT HE WAS DOING AND WHY"
"Technician was knowlegeable and friendly."
"Service was quick, but thorough. Actions were explained along the way. "
"Tech was courteous and completed work promptly"
"Josh is very knowledgeable, honest and professional. He has very good people skills too."
"Done quick,neat and explained "
"He was very knowledgeable and courteous"
"Kamil was very polite, very informative and helpful with our situation. Gave us all the information we needed to make decision."
"very courteous and efficient"
"Called because of an emergency; technician arrived in about two and a half hours. "
"Technician was at our home on-time and took care of our problem efficiently."
"Tech was on time & did a great job."
"Pro.pt, thorough service from a technician who knows my equipment."
"Explained what the tech was doing and very customer service oriented."
"He knew the equipment and was thorough. "
"Showed up on time. Quick prompt service. "
"I have not completed the repair - My concern at this point is that the Tech seemed to be more concerned about selling me a new HVAC instead complete checking/verifying ..."
"My tech was on time, polite, clean & effient. "
"The tech was friendly and did a good job. "
"Was told the wrong size for my furnace filter on one of my furnaces, and purchased it for $34 and it wasn't the correct size. "
"pleasant , helpful , knowledgeable. answered any and all questions"
"Excellent customer service and fast response to my needs. The technician that came out, Kamil, knew what he was doing and was able to answer all my questions; he was the..."
"Fast service and the tech was very knowledgeable. "
"good tech wore booties took time with explanations"
"Ceasar, the Service Technician, was polite and courteous. He explained what the problem was and executed the quick fix to get my furnace back up and running. So happy t..."
"the technicians were very polite"
"The sales perosn came to our home on a Saturday, in the afternoon. the installers were professional and kept the area clean as they could. I had another appoinment and my..."
"Technician was on time, polite, explained everything & all of my questions were answered. There was no hard sell, only the issue and how it could be taken care of."
"Original service tech, who I asked not return, showed up with, I assume a supervisor . . . to try to ultimately fix problem."
"The tech, Angel, was great. He explained everything he was doing. Very professional. However, the part needed was not available so I was told the furnace would need to be..."
"My technician was very helpful, giving me tips along the way on how to save money, use the I Cool app, explaining things every step of the way."
"Very professional and informative"
"prompt service, patient, answered all my questions, polite"
"Russ was friendly, and saw the problem and fixed it immediatly."
"Kamil was courteous, through, helpful, and honest. He spent time explaining the work he had done and some things we could do ourselves to make our furnace more efficient."
"Cesar was very professsional and made sure my AC unit is ready for summer. I had a few questions and he took the time and answered them for me."
"Cesar was great. He determined the problem, corrected it, and then stayed to make sure it was working. When the furnace shut off a second time, he then determined an ad..."
"courteous, efficient service"
"job done on time in timeframe explained to me. Clean worksite, everything explained"
"The salesman did a wonderful job explaining what units would best suit my needs, how they work and the cost.
The technician Mark thoroughly explained how to operate my u..."
"The proposal and associated cost of the initial requested service was totally misrepresented and the performance was equally unsatisfactory. In an effort to rectify the s..."
"Kamil was polite and very informative and explained the problem."
"Ceasar was very thorough and took time and care to service our air conditioners"
"Alberto was efficient and knowledgeable."
"RJ was very thorough, made some suggestions on how we could maximize our air conditioners
"Alberto was very professional in our home! He did an outstanding job washing cleaning and servicing the air. Golden seal made an effort to transfer my contract to our ne..."
"very friendly and did a great job"
"Technician timely and courteous/"
"Service was done quickly and efficiently. This was a checkup only, so there were no problems to resolve. "
"The technician, RJ, was able to trouble-shoot and solve the furnace noise problem based on my description, even though the problem didn't occur when he was present."
"Ceasar was very professional and polite. Explained what was needed (filters)."
"Excellent service by the technician Ceasar. He analyzed the situation and determined that there was a wiring issue with our humidifier. He adjusted the wiring and all w..."
"I thought John was thorough and helpful in explaining issues with my furnace."
"I got a reminder call informing it was time for my free furnace maintenance check and got an appointment for the following day."
"Timely service call and well trained technician"
"on time, friendly, efficient"
"no matter who comes into my home provides very curtious, expert service. they no what they are doing and do it."
"As usual, your technician was friendly, polite, and knowledgeable. "
"Came within the specified timeframe, courteous, and efficient."
"Courteous, prompt, efficient"
"Sale consultant did his best to see that we got the best deal possible. The service technicians, Mike S and Jim H were skilled, careful workers."
"Kurtis was very good, helpful and courteous."
"Service done quickly and efficiently"
"I made the appointment for 8 a.m. And at 8:30 I called to find out where the technician was and they had no record of my appointment. They were however able to get a tec..."
"Problem was taken care of (even though it cost us $233),service man was polite and took care of everything we needed."
"Where on time and did a good job."
"Service man was very professional and would be rated at 10, however he was unable to scope the furnace heat exchanger due to equipment issues. I would expect functional ..."
"Ross was efficient and got us all set for next-day installation of a new AC system...this was much appreciated by the whole family in the middle of a heat wave! Neil V an..."
"The work done by the technician was very good. However he was about 50 minutes passed the window given. I had to call twice to find out when he will arrive."
"He was essentially on time...but seemed a tad slow - for example, in preparing the final billing report..."
"The technician who arrived recalled having serviced my furnace in the past.
He was friendly, efficient, thorough."
"The technician arrived promptly and completed the service without delay."
"Extremely Knowledgeable, Listen to my questioned answered all even gave great suggestions"
"Kurtis was great! He quickly identified the problem and explained everything very clearly. He was professional and courteous. Thank you!"
"The overall experience has been very nice! The technicians were true gentlemen and completed the job extremely well!"
"Kurtis was promptly on time and very helpful and professional. Have always enjoyed dealing with all of your technicians."
"Worked diligently, knew what they were doing, cleaned up nicely. Did a great job!"
"Knowledgeable, friendly and courteous service technician."
"He didn't try to sell me an expensive new part to my furnace..........."
"Jeremy seemed knowledgeable about my hot water system. Bled the radiators as part of the service."
"Knowledgeable about his job "
"the gentleman that serviced the furnace was very polite and very willing to answer all of my questions"
"Outstanding young man did the work and was quick and helpful."
"They were professional & treated my house with respect (they wore their "booties")"
"He fixed our new AC quickly and also made some excellent suggestions on how to hide the AC lines coming down the side of the house. Your company is going to come out to f..."
"Kurtis was an exemplary representative of your company. He took a lot of time explaining his diagnosis and what he was going to do to solve the problem. He also explain..."
"Ross Wolf did a great job looking at the work we needed to have done, making recommendations as to what kind of system would be good for us, helped with the financing opt..."
"I wondered if the tech. was prepared for an attic entrance to heat/air."
"John was personable and fixed our furnace quickly."
"They were on time as scheduled. They were very courteous and friendly. They were very knowledgeable and were willing to share information with me."
"Tech was very professional and knowledgable."
"they were very helpful did their job and did not try to sell me a new furnace my husband is very sick and I am his caregiver here at home and they were very respectful..."
"on time pleasant and informed me how the furnance is performing"
"The gentlemen were clean, prompt, courteous, knew what they were doing and were very hard working. I would recommend your service in a minute if anyone asked.
"He was friendly and efficient"
"Service. Tech was very informative"
"Jacob was pleasant, introduced himself, and worked efficiently. "
"He was very nice. And he went over all the areas that he inspected."
"Jim Y and John R are very professional and the installation was very smooth and efficient."
"They appeared to be efficient and timely...nice young men..."
"Can't think of any problems."