Golden Seal Service Experts Reviews

"Cole was very efficient"

"Tech was great. Made some great suggestions."

"Cole answered all my questions and was helpful."

"Edgar our Tech was very pleasant, professional and answered all my questions regarding the maintenance of my furnace. Also, Colin, Lead Representative arrived with Edgar and went through all check points, Colin offered to go over the thermostat with me making sure everything is set up correctly and answered all my questions. I had Golden Seal Services for many years. I would highly recommend Golden Seal Services to others."

"Cole is so thorough."

"Edgar was very friendly and efficient. He answered all my questions and left me smiling."

"It was efficient and professional."

"Tech was great but missed window by 1 hour"

"Had to cancel appointment. I asked for first appointment of the day. I understand that emergencies arise. I received a call at 11:00am that the technician would be arriving in 30-45 minutes. I took the morning off work to be there but this was too late."

"Its not working after the service. Thermostat cannot communicate with the smart hub error message shows up on the thermostat"

"Golden Seal technicians always provide service that exceeds my expectations."

"Jon was great- very helpful and friendly- went out of his way to fix my thermostat problem- and explained all my options- couldnt have been nicer or more helpful !!!"

"Friendly representatives, excellent service that I can count on"

"Very efficient and know"

"Edgar arrived on time, was polite, listened, performed the work on the air conditioner. explained the condition of the air conditioner. and was patient when I had to take care of my dog. I couldn't ask for more."

"Michael was very professional and able to resolve our issue quickly."

"Larry and Mark did an excellent job they were amazing"

"No one and no business is perfect. I don't give a 10 to any one."

"Service was great. Called with arrival time. Was there on time and performed very complete service"

"The technicians treat me with respect. They are very informative about my equipment serviced and work in a timely manner. The scheduling agent was able to work with my availability which made for a swift response."

"Always courteous and professional"

"Came early finished early and worked quickly. Courteous and left things tidy."

"your guys were polite and prompt, and gave me extra tips on central humidifier filter use for the future"

"the tech did a thorough job ."

"Jose was very professional and explained to me in a very detailed manner as to the service provided and concerns he had."

"I called late on a holiday and got an appointment for the next day to fix our ac unit."

"Very friendly, knowledgeable, and kind."

"Called to let us know when he was coming; respectful, pleasant, professional. Wore booties when he came inside."

"JT was awesome, professional but friendly, explained everything and answered all my questions."

"Technician knew what he was talking about"

"Excellent with job , cleaning , explaining"

"Jose was professional, friendly, knowledable, and on time. He shared what he planned on doing and what he found. As a result I had a surge protector added to my HVAC. Very satisified with the work and Jose's service."

"On time, thorough and reliable service."

"Timely, friendly, honest"

"Very professional and install was high quality"

"Edgar was great and did a fantastic job. Sad though we had to call you guys to get someone to come out and service your systems."

"J-T was terrific. He was through, patient and went the extra mile to make sure our problems were fixed and thermostat was working properly"

"Jose caught something other technicians did not. It seemed to fix the problem right away. He also told me what to watch for."

"Called, arrived on time and was very pleasant."

"Service Rep knowledge and demeanor"

"Jose is simply fantastic! His attentiin to details, customer service skills and attitude were amazing. He was a difference maker and changed my view of the company. Having been a client for decades the quality of the services has been poor at best. Hose restored my faith in the company."

"He was honest and efficient"

"Cole came in and saw immediately what the problem was. He was able to give a temporary fix."

"On time and reviewed all issues and concerns I had."

"Very informative!"

"Jose was polite, courteous and professional. He explained the work to be done and showed us how things were before and after the work was done."

"Jon has been here before, and he knows his job very well.."

"Received a call from JT that he was on the way.He checked and cleaned the furnace and air conditioner unit."

"Jose Robles did a detailed analysis of my AC unit and explained all of its maintenance needs."

"Jose Robles did a thorough job, and explained to me in detail about the status of my AC unit."

"Your technicians are great. Your appointment system is terrible I sat at my house from 8 am until 1:45 pm yesterday. Your tech confirmed he was on his way at 11:20 and arrived 12:15 departine at 1:45. You should inform customer they are 2nd or 3rd on the schedule to alleviate long wait times, stuck at home."

"On time. Thorough. Pleasant."

"There was a total miscommunication about the change in the day and time after I cancelled the night scheduled as it was getting too late for me. I called and they said they scheduled it for the next day from 12-4. I waited and no one came. I called and the girl said it was scheduled for later from 4-9. Cole Baker came and said I needed a new motor and modem. He said he would try and get it the next day which is today. He made sure he got the needed parts and came when he said he would. This was wonderful and I so appreciated his expertise and work. Keep him with Service Experts! Hes thorough and does good work."

"Very thorough"

"Quick response!"

"Jose was pleasant and efficient."

"He knew what he was doing. He was not a novice. We were suffering from heat for nearly 7 hours which was due to yearly checkup earlier the same day by a Technician named Edgar that was a novice."

"Ive used this company for over 20 years"

"Friendliness and honesty of service personnel"

"Very pleased with the installation of our new HVAC system. Kudos to both Dan and Jesse for a job well done."

"Fast response, Jose very helpful"

"Guys were efficient and easy to talk to."

"Mark is outstanding. Hes very thorough and takes pride in his job. He also made use that I had 100% satisfaction and answered all questions. I very highly recommend Golden Seal, Mark /tech & Bruce /sales consultant."

"Friendly technicians and salesman"

"The communication was excellent. I got email confirmation for service daye/time followed up by a phone call once the technician was on his way. This property is a rental property and JT also called me afterwards to explain what he had found a d the service he provided. I appreciate all the communication."

"Polite, fast, clean"

"Friendly and fast service. Respected our property by wearing booties when in the house. Friendly conversation, but they worked expeditiously to get the job completed. They showed up on time as well, which was very convenient."

"They were very thorough and conscientious. Explained everything every step of the way"

"JT is an amazing technician. He was all over, crawling in and out of the hot attic, checking the compressor outside and working on the thermostat. It was a difficult problem but he kept at it and was able to get our AC working again. There still is an issue with the thermostat, but he's working on that, too. JT is a great technician."

"the technician was prompt and personable and explained a few things to me. He also was kind enough to install the new furnace filter for me."

"Every time I have called for any reason your crew members were professional and friendly and explained very accurate"

"Edgar was very knowledgeable and pointed out key points for future prevention of issue."

"have not received service report. received survey first"

"Lawrence, Daniel and Mark all know their stuff and were very good at troubleshooting and answering my questions. Bill Nicholson was awesome with sales and explained everything. Awesome job everyone. Thank You!"

"Again your agent here and no resolution to the issue. Not his fault, he did everything he could but his support fails."

"Showed up late. We were notified that he was running late, but still coming. Appreciated that he kept the appointment, even though it was out of the time frame originally set."

"Awesome service Good people"

"Edgar did a great job."

"Cole did a great job identifying and fixing the issue"

"Because I waited 6 weeks for a capacitor and then I was charged $164 for labor when he was here 5 minutes. All while my unit is under warranty. Total scam."

"John was very "curt" when it came to answering questions. Information was not forthcoming. He charged me for the trip even though I was a "member". Did not show the invoice to me at all. I only could see he overcharged me over an hour later when I finally received the invoice via email. Luckily Robert in the office helped to correct although I never did receive a corrected invoice or a credit memo."

"I was under the impression that the AC maintenance include cleaning of the evaporator and condensor coils, but when I asked if they showed leakage, Cole had to go back and look at the evaporator coil to confirm that there was, in fact, dye from the test done in May. How could this possibly be missed if the coil was cleaned? He never did check the condensor coil. Have they NEVER cleaned them? Now I am told that I need to replace the whole thing and I am wondering if it was ever maintained properly. Cole seemed very knowledgeable and helpful until that coil issue. Especially since the system was down by 1-1/2 pounds in only 5 weeks, those coils should have been inspected, which I understand should be done anyway..."

"The service man was very good servicing my equipment. Great guy and you should be proud to have him on your team!"

"The service man was very good servicing my equipment. Great guy and you should be proud to have him on your team!"

"The service man was very good servicing my equipment. Great guy and you should be proud to have him on your team!"

"The service man was very good servicing my equipment. Great guy and you should be proud to have him on your team!"

"The teck. was very good servicing my equipment. Great guy and you should be proud to have him on your team!"

"The teck. was very good servicing my equipment. Great guy and you should be proud to have him on your team!"

"Was polite and got the unit running and scheduled an appointment with the company to discuss a replacement"

"They arrived on time, and they were very courteous."

"They arrived on time, and they were very courteous."

"They arrived on time, and they were very courteous."

"They arrived on time, and they were very courteous."

"Bill came out the day after I called and went over everything. Daniel was there was early the next morning and completed the job. Both went over everything."

"Bill came out the day after I called and went over everything. Daniel was there was early the next morning and completed the job. Both went over everything."

"Jose made the necessary repairs very quickly and it was back to cool."

"Very efficient technician and very knowledgeable and helpful."

"On time, courteous, knowledgeable"

"The technician, John Romano, worked very hard trying to get our air handler working. He was in and out of the attic several times and kept at it. He was very determined to get the job done. However, despite changing the motor and making another repair he was not able to fix the problem and the air handler remains broken."

"Technician was courteous, knowledgeable, informative, and thorough. Carlos Flores was also helpful, kind and informative."

"Very polite and to the point."

"On June 26th, Cole's estimate of the cost of repair was between $1,887.85 for replacing TXV only and $3,871.75 for replacing the coil and TXV. We felt that was way too high and asked Golden Seal for a second opinion. We were told that you don't do that, but several days later we had a phone call and someone was going to come out on July 5th. It was a very hot and humid week with NO AC. On Saturday, July 1st, we contacted another local heating and cooling company. They came within an hour and determined the problem. The furnace circuit board failed. The A/C was tested and found to have normal pressures and temperatures. Refrigerant charge was good. No issues were found in the A/C. An Oem level circuit board was replaced, and we had a cool house once again!!!! The cost was half of the original estimate of just the TXV! Needless to say, we called and cancelled our service contract on July 3. When asked how many visits were left on our service contract, the person wasn't sure. I asked for him to check and he admitted there was just one. I then asked for a refund and was told that it couldn't be done because it is a monthly rate fee charged to our credit card or bank account. I told him that he was wrong, and we had paid approximately $160 for the year's service. He then said that he would pass the information on to the proper people to see about getting our refund. We are expecting a letter with the refund soon!"

"Responsive, customer oriented, great tech"

"Miguel Herrera thoroughly examined both of our HVAC systems and immediately diagnosed non-functioning connector on one of our conditioners. He was very knowledgeable describing in detail what part needed to be replaced. His partner immediately went back to the shop in St. Charles to retrieve the connector that needed to be installed. Miguel Herrera and his partner provided outstanding maintenance and diagnostic services identifying a problem we didnt know existed."

"Very fast service"

"Explained what he was doing. Was courteous and polite."

"Very informative."

"Professional,kind and transparent"

"JT was great. We called Golden AC in April since we heard unusual vibrating noise from the furnace. There were two people came (don't remember their names), one was a technician and the other person said he sold the system to us in 2021. The technician just opened the panel and said a wire is touching the cover and did not check anything else. The person who sold the unit to us said the noise is normal because what we have is builders grade and not high end system, so the noise is normal for the system we have. Just remember, this is the same person who talked about all good thing about the unit before selling. The noise didn't go away. It was vibrating from time to time which is "normal" according to your "expert technician" Once JT came he immediately recognized and said the fan is making a little more noise. He checked and found a piece of paper stuck in the blower which was the cause for vibration. I am so glad that JT was the technician who came for the service. I would like to request JT for the future service and nobody else. I can't say that I trust all your technicians because of the previous experience, but definitely I recommend JT. Not your sales guys or other technicians. I am giving 10 only because of JT"

"Im very happy with the results that you guys came out when you guys answered my question when you guys could not come out on Thursday"

"Person was on time and very. very knowlegable"

"Professional and personal"

"J.T. was knowledgeable, professional, respectful and pleasant."

"Explained well friendly and respectful"

"Not very happy with yearly cost versus value. Additionally I did not find my most recent service to be very good. Not sure that my unit was cleaned well. The tech was very quick compared to past service I've received."

"Carlos patiently explained how to change the fan setting (I was on the wrong page). And he set me up with a WIFI connection to my smartphone. When the system was installed the installer mentioned that it could be connected to my WIFI but did not explain how. But Carlos set it up for me! A big help."

"The service was quick, efficient, and well done."

"Edgar showed up on time, was professional, friendly, proficient, worked diligently, made a good recommendation about adding a feature to my A/C"

"I was quoted a price 10x list for a new capacitor. The technician was holding my old capacitor and I looked up the part number online to verify. The technician was already here and the part already uninstalled: Id have paid double the list price to have him install a new one but not 10x. Instead, I cancelled my service contract."

"Jose is so knowledgeable!"

"Usually receive professional, friendly, on-time service."

"Technician Cole Baker was exceptionally professional knowledgeable and courteous."

"This is the third or fourth time that my service was canceled the day of service. Its very difficult arranging schedules to keep a window open for Technician to show up and then it gets canceled"

"Wish the tech had the dye with him to address our possible AC leak"

"Everything was handled very well."

"Quality and value of service."

"Memorial Day weekend 2018, A/C went out, Called 3 local companies, got voicemails,,leave msg. 4th call , called golden seal, st Charles # , got a human being , and someone came out that evening..April Saturday,,got up ,,,,no hot water,,went in basement, water all over.. called Golden Seal,,the came out replaced hot water tank."

"Didnt talk to us much. Spent most of his time on his phone. $300/lb for R22 refrigerant is ridiculous. Will price elsewhere."

"Technician was very efficient. He said that they would order some insulation for my condenser tube which leaks all over the top of the furnace. There are too many questions on your survey - should be two or three at most."

"He was very professional and did a great job."

"The initial service and maintenance is great however there is a couple of glaring issues below. I was recommended by the tech to replace both the capacitor and a surge protector like device for the AC. The former has been replaced while the latter was out of stock. I figured it was a good idea to pay both in advance. However, the issue is I am not sure if the tech actually installed the surge protector like device for the AC since I don't have to be home for the tech to install it. Also I was never given an email for the receipt for the service since I keep the receipts for archival purposes."

"Looks as though the first guys that came out broke our thermostat, but the next guy replaced it for no charge."

"teck was on time, seemed honest in his recommendations. he was very"

"Knowledgeable and very technical"

"everything went as it should"

"Cole was very good about explaining the technical issues."

"Finally replaced leaking evaporator that I have been complaining about for 3 years."

"Was surprised by cost since I have a annual program"

"Technician was prompt, courteous and professional."

"Terrible. They were supposed to be here from 2 to 4. I called about 3 to see if someone in the office knew approximately what time they might be headed our way. She called and said they were in Naperville and the job was taking a bit longer, but they should be done in about half an hour and they would call me and let me know theyre on the way. No one called and we had to leave our home about 4:45. If they had called, one of us would have stayed home so we could let the technicians in. But since we had not heard anything and it was almost an hour later than the time they were supposed to show up, we left at 4:45. I received a phone call at 5 oclock to say that the technician was on the way. To be honest, I told Dave, the representative who called and who is very nice, that I was extremely disappointed and frankly really might consider never using Golden Seal again. I understand that perhaps they were delayed but they should have called and asked if it was still convenient for them to come well after the scheduled arrival time or reschedule. Really, your company should feel humiliated and embarrassed that we get a phone call an hour after technicians were supposed to be here to say that they were on the way. Another concern I have is that the first time I called to talk to a representative, it took about six minutes for someone to answer the phone. The next time I called to voice, my complaint that they had never showed up, I hung up after being on hold for 10 1/2 minutes. Clearly, your management needs to clean things up a bit."

"Professional"

"very professional and neat and friendly."

"My technicians Daniel and Juan were great, very professional and courteous of my home. Everything is working properly. Bill was great with times and communicating with me. Bill even returned to resubmit paperwork to save a few extra dollars a month."

"Tech was friendly and professional"

"Good service"

"Reliable"

"Cole was prompt, professional and very nice to work with"

"The person who answered the phone said there is a service fee of $99 and repair cost that will be provided by the technician. I was told that the service fee will be waived if I open a priority membership. I reptadley ask if I will be charged for the visit and the CS said no. Technician showed up, looked at AC and said it needs a capacitor change, a part that cost $15 at Amazon was quoted for $422 (including membership discount). I refused the service since the cost was outrageous, but technician ask to collect a diagnostic charge of $82, a cost that was never communicated to me when I booked the service, which is exactly what I told the technician. He got his GM, Chris, on the phone, talked to Chris who was most unpleasant, disrespectful and u appropriate person, he said that I need to pay for even though I explain the situation to him, not even after I mentioned to him that the right thing to do is listen to the call. I asked him to listen to the call and send me a copy, he called me the next morning saying that he listen to the call and accused of me lying to me because the CS said that technician will be giving me the repair cost, I tried to explain to him that I agree with repair cost comment but the CS never mentioned anything about the diagnostic charge. He repeatedly stated interpret me and was so unprofessional."

"The price breakdown seemed unfair and padded."

"Juan was excellent,he showed me exactly what he was doing"

"Received an email notification to alert me there was a critical error with our system this morning - when I called customer service they promptly advised when a tech would be available - received my call from JJ with a 25-30 min lead time upon arrival. Upon arrival JJ was professional, explain completely the issue. Resolved the issue."

"You guys are always very clear and precise on information and answering questions. So easy to work with."

"Efficient"

"Always friendly and knowledgeable"

"Excellent Customer Service!!"

"My air conditioning problem was resolved. Very professional."

"Very quick response and arrival when our AC wasn't working on a hot day."

"If there was a 0 rating, I would have given that. I feel that I have been taken advantage of by your quota carrying technicians. I was almost double charged today by the technician. Thankfully there was another service expert accompanying the technician today and he notified his colleague that I shouldnt have been charged for the service today because I already paid that fee."

"Serviceman on time and customer friendly."

"Technlcian was 4 hours late and I did not get a receipt for service so I do not know what was done."

"Very friendly and found the problem quickly and fixed it"

"On time and answered questions"

"JT Dilalio did an outstanding job performing the yearly maintenance on our HVAC Cooling system today. He was very knowledgeable, very helpful, and very professional. He answered all of our questions and was able to provide a lot of learning opportunities as he explained to us what he was working on. JT also provided us with information to help is in the future. Thank you JT Great Work!"

"Our technician, Miguel, was friendly, informative, efficient and showed respect for our family and property."

"On time. Respectful. Spent appropriate amount of time maintaining the furnace and AC."

"Service person was excellent. Did all the work and explained things along the way."

"Service completed respectfully, professionally and timely. While our AC unit is older, the technician understood that we were not interested in any replacing any marginal working parts. Original service cancelled due to storms, however, no follow up to reschedule. After waiting two weeks I called to schedule service."

"Your employee went above and beyond to make sure everything installed was operating at total perfection."

"Tech was polite and thorough. Was later than original time though and didnt have furnace filters for us even though this is supposed to be included in our plan still waiting for them to be shipped to us."

"Because your service is awesome !"

"Cole arrived with the promised window; was professional and respectful of my home"

"Great service."

"I appreciate the service that I get from you guys, it always seems to be very honest and professional"

"The technician was courteous and mindful of the carpeting by putting on the booties. Explained things in language that I could understand."

"The technician was courteous and mindful of the carpeting by putting on the booties. Explained things in language that I could understand."

"Technician professional and informative. An asset to your company."

"Miguel very knowledgeable. Answered my questions. Notified me when he was arriving. Ver nuce man"

"The maintenance plan is affordable and helps make sure we stay on schedule with our PMs"

"Tech was Polite and Courteous. He was in and out with no disruption to my Daily Routine"

"Fast, professional, friendly, fixed the problem"

"Technician was knowledgeable and did a good job of explaining what he did."

"Cole was professional and respectful of my home"

"Prompt courtiius service."

"It was like two of my best buddies doing the job."

"On time and professional"

"I requested Miguel and he was sent which was wonderful. After you have worked with a specific technician, you build a relationship with them and feel very comfortable with them working on your unit."

"On time, friendly, and efficient."

"on tine and completed task"

"Did not bother to check/clean furnace Superficial service outside"

"I had a tune up for my air conditioner on Thursday evening. I went downstairs on Saturday (had not been down there since the Thurs visit) and I had water all over the place from my air conditioner. I had water dripping into my furnace and had to shop vac out about a 1/2 of a shop vac full. I did call and the gentleman I spoke with could not get here. I am still waiting for a call so someone can come check things out to make sure all is ok. It is unfortunate that this happens right after I had a tuneup. How is it even possible to get a tuneup and things cleaned and then I have the problem?"

"He was knowledgeable about my product. Fought the bees off like a warrior"

"Fair prices and good work."

"Tech was very Professional and Courteous"

"called and showed up on time"

"John called when he was about 15 minutes out. He was on time, was courteous and respectful of our home, making sure to wear shoe coverings. John made sure that everything was back in place before he left and explained what he had done and found before he left."

"Professional"

"Very curious and respectful"

"Efficiency,transperancy on time"

"Cole was very thorough and confirmed my suspicion that the evaporator pan was damaged and leaking. The evaporator was replaced in 2019 and has been leaking into the furnace since day one."

"Technician was informative and knowledgeable"

"Always prompt and professional."

"Good communication about arrival time. Spent time on service and answered all questions, listened and we felt heard and everything addressed."

"Excellent service from professional and kind techs!"

"The technician was friendly, professional and efficient."

"Great service!"

"Your service representative was very efficient and took the extended time needed to evaluate the difficult issues"

"Marco is very thorough and always does a great job."

"Technician was on time and performed the required service"

"I already did this survey. I've got better things to do than answer your questions again."

"It was easy to make the appointment and get someone to come in the same day."

"Very knowledgeable and nice young man. Did a thorough job of checking out the air condition system. Very polite! Answered all my questions. Very professional and easy to talk to."

"The tech (Edgar?) was on time - in fact I think he was early - very nice and very thorough."

"Reliable, quality services."

"Plumber was excellent."

"Techs are always willing to explain everything going on with units."

"Cory was very good at answering any questions that I had and was very good at his job. I appreciated everything he did on our maintenance call. I'd recommend him highly!"

"Our techs were courteous and knowledgeable."

"because the last time a tech was out here he had to recharge the system. when he did that he thought to put dye in and i discussed all that with these guys and we quickly diagnosed the problem. the problem is not fixed because you have to order a new a coil so this is not yet resolved but so far so good."

"The technician that came to my home was very knowledgeable. However, there seems to be a disconnect between dispatchers and technicians. I have a heat pump system and made arrangements with office to send a technician cable of servicing that system. I was told they be sure to Jose to my home. I received a call from someone other than there experienced heat pump technician. This has occurred at three other times in the past."

"Long time customer of Golden Seal. Always received quality service and the techs are professional, knowledgeable and friendly."

"Tech was a professional"

"Longtime customer - very satisfied with the work & the price"

"Long time customer of Golden Seal in St. Charles. Have always been pleased with the service and the professionalism of the technicians."

"Miguel was thorough on the AC tune up."

"Technician was super helpful and fixed our issue."

"John was outstanding. Kept me informed while he worked, gave me advice on running the unit, was personable, clearly experienced and personable. The Golden Seal Tech professionals are the faces of the organization to customers and John is an excellent of your company."

"Dispatch double booked my technician so he was over two hours late."

"Consistantly gives great service."

"Golden Seal is dependable"

"Promote service, great to work with,"

"Very professional, efficient and knowledgeable service. We really are glad they added plumbing to their services."

"Kenny , the repairman, was outstanding."

"Management is VERY unorganized. They called me to ask what parts they need for the repair job. Scheduled technician to come out and no one showed up. I called and was told we did not have an appointment for that day. Very poor communication. First appointment was in October. It took several phone calls to finally get the job done. Completed the work in December. Technicians Ryan Josh and plumber Brian Love were excellent!!!"

"on time, friendly knowledgeable tech"

"Excellent communication about options and service but very expensive proposal. It was an all or nothing proposal that was very expensive."

"Usually the techs are helpful, and they do not nickel and dime us on every service. If something does not get fixed first time, they will make it right."

"Your twxhnicians were awesome. Professional, friendly and quick. Plus they did the job right."