linda R. saint charles, illinois January 20, 2023 "Service offerings and customer service is top notch, already working on referrals."
hong G. naperville, illinois January 07, 2023 "It didnt come within the timeframe was stated, until another call"
rodger M. geneva, illinois December 31, 2022 "tech was very prompt and arrived in a difficult time close to the holiday. It was very cold and the secondary burners would not activate. He worked to solve the problem and then had to replace a part. He saved my day just a few hours from Christmas Eve."
jayne W. bloomingdale, illinois December 31, 2022 "Everyone that has come to my home were very professional and helpful. I have been a customer for almost 20 years and have never had an issue with the service or the work that was done. They do not try to sell things that are not needed."
susan M. st charles, illinois December 29, 2022 "So much higher than other companies in the area for hot water heater installation. Everything else is great."
brian M. glendale heights, illinois December 29, 2022 "The technician told my girlfriend the furnace is broken and could be leaking CO2. To fix it it would be expensive. Im glad she did not fall for the scare tactic because we had a second and third opinion who told us nothing of the sort was wrong. I will never use you again"
crystal K. st charles, illinois December 29, 2022 "Kenny the tech answered any questions that I had in a professional manner. He was very competent at his job as well."
mrs cherry C. glen ellyn, illinois December 27, 2022 "Kenny was thorough and helpful and arrived quickly in very challenging weather conditions."
jeff B. naperville, illinois December 23, 2022 "Brian was extremely professional, friendly and excellent communication skills!"
patricia R. elgin, illinois December 23, 2022 "From the yearly check on equipment, to the well-explained sales pitch by DJ?) to the installation by Juan R. Larry M. and Ryan J. all was well done and easy to understand. Very pleasant gentlemen. Very neat and focused on getting the job done and taking time to explain the new thermostat."
mr knuefner K. schaumburg, illinois December 20, 2022 "As long as the service man is Cesar the service is excellent."
mr r biagioli B. carol stream, illinois December 19, 2022 "This visit was very good service. My hesitation comes from rather poor performance in a chain of unsuccessful visits earlier in the year. But I really appreciate Jose's great service on this call."
mohamad S. aurora, illinois December 19, 2022 "My furnace was running good before the technician arrived and after getting yearly maintenance it broke down in 2 minutes after the technician left the house, had to call another company to fix it and spent money on the service, but your technician came back without informing and was able to fix it, we think the fault was done because of human error from your side, also we do not want your technician to be our enemy by giving this bad review"
bernard B. dekalb, illinois December 17, 2022 "communication with appointment time. quick to answer the office phone. knowledgeable technicians."
ken B. naperville, illinois December 17, 2022 "prompt appts. Qualified service technicians. Not the cheapest,but the best."
rodger M. geneva, illinois December 16, 2022 "good service and the technicians are always very competent."
mr siavelis S. st charles, illinois December 16, 2022 "Reliable, honest. They have serviced us since we lived in Roselle back in the late 80s and 90s."
mr knuefner K. schaumburg, illinois December 16, 2022 "Cesar has been our Tec. since the start of our service .The best we have ever had. My wife refuses to let any other tec. in the house. He is the BEST."
sally B. geneva, illinois December 15, 2022 "The technitions are well-informed and do their work carefully they explain in a way I can understand"
peggy E. maple park, illinois December 13, 2022 "Cory came the same day I needed service on my furnace humidifier. He found the problem and repaired it for which made me happy. Thank you Cory!"
mr smith S. geneva, illinois December 13, 2022 "No follow up from company, as promised, for estimate on temporarily moving air conditioning compressor unit during upcoming construction"
mr grasch G. roselle, illinois December 12, 2022 "Very thorough in explaining everything, good or bad, about the furnace."
linda E. wheaton, illinois December 09, 2022 "JT was on time, courteous and got the job done quickly."
nelsi A. west chicago, illinois December 09, 2022 "EXCELLANT SERVICEVERY PROFESSIONAL AND KIND, EXPLAINED IN GREAT DETAIL...."
filipina B. plainfield, illinois December 09, 2022 "Great customer service and fast reply. All the techs were friendly and informative. Bill was great and patient with all my questions on getting my hvac."
mrs goldberg G. ?naperville, illinois December 07, 2022 "T J was an excellent Serice person-he answered all questions and listened to our concerns."
mike H. minooka, illinois December 07, 2022 "Way over priced for the service provided. Especially when I called locally to see what other service people would charge"
mrs brinley B. carol stream, illinois December 07, 2022 "Technicians are knowledgeable and courteous. Our system has been maintained professionally over the years. My only complaint is that I had the technician replace our humidifier filter and was charged $50 for the part. Found it on line for under $20. Unfortunate, I will replace it myself in the future."
audrey D. carol stream, illinois December 06, 2022 "Bill was professional, took the time to explain the different furnace types so that we could make an educated decision."
bob R. saint charles, illinois December 05, 2022 "He provided pictures to show condition of the furnace."
raymond P. wheaton, illinois December 03, 2022 "Technicians are very knowledgable and do excellent work"
mike H. minooka, illinois December 02, 2022 "Pricing. After comparing to the local competition. Super expensive."
sandra F. dekalb, illinois December 02, 2022 "Cory Robinson was so polite and informative and took the time to explain things to me. He called ahead and arrived when he said he would. He was just all around terrific."
anil B. naperville, illinois December 01, 2022 "Unlike the HVAC techs, the plumber doesn't do any work. I was told this would be a PM visit, but it's not PM if you barely touch the water heater. This was only an up-selling opportunity for the company. Sorry, folks!"
audrey D. carol stream, illinois December 01, 2022 "The salesman Bill was outstanding! He took the time to understand our needs and knew the product & company well! We are very happy with the service we received."
monique G. naperville, illinois December 01, 2022 "Always on time and professional and pricing is always great."
jeda H. naperville, illinois November 30, 2022 "Technicians kept coming back until they found and resolved the problem. Was disappointed they did not arrive day of call with no heat but it was on the weekend. Miquel found the problem, reassessed needs and made repairs that worked !!! He followed through and worked diligently until the unit was in full working order. Thank you Miquel !!!"
tim F. st charles, illinois November 30, 2022 "Not happy about spending $231.00 on a new water heater installed less than 2 years ago by Golden Seal at a price of $1800.."
bobby L. st charles, illinois November 30, 2022 "Service has gotten better. I never would have recommended golden seal a few years ago. But new management and a good service tech are making a big difference."
freda B. st. charles, illinois November 27, 2022 "I am confused about the whole experience. The gentleman who came to clean the furnace said he did not feel he should clean the furnace since he felt the unit should to be replaced. I still paid him for a service that was not performed. I now have a furnace that works but it has not been cleaned."
cheryl M. st charles, illinois November 25, 2022 "friendly workers and they get the job done quickly"
mr suzuki S. elgin, illinois November 23, 2022 "Although this is my account, the tech only addressed my husband. Also, the tech came into my house without a mask, I had to provide one for him. Then he didn't wear it properly, nose not covered There is still Covid and it is fine if he wants to be exposed, but I don't know him or where he has been and I prefer not to be exposed because a company I deal with is unwilling to think about a customer's wishes or wellbeing."
paul K. wheaton, illinois November 21, 2022 "We have always been happy with our service from golden seal. We actually did recommend you to our neighbors, and they used golden seal to get a new furnace and air conditioning."
raymond P. wheaton, illinois November 18, 2022 "Service techs are always thorough and provide good feedback while here"
elizabeth L. aurora, illinois November 18, 2022 "Techs have always been very professional and friendly"
jake V. streamwood, illinois November 09, 2022 "good value, good communication, showed up on time, did the work respectively"
ken W. elgin, illinois November 09, 2022 "we have used youre company for many years and are very pleased with the services."
jennifer W. downers grove, illinois November 09, 2022 "They were on time, solved the problem and didn't charge me more than needed."
paula H. oswego, illinois November 04, 2022 "They've been very professional and fixed issues. Very good with follow up if an issue comes back or needs more work done."
deborah H. bolingbrook, illinois November 04, 2022 "The visit back was to install an item ordered during the last visit."
mike P. naperville, illinois November 03, 2022 "Ron was very punctual--polite--efficient and professional--You have good man there."
ricky H. boilingbrook, illinois November 02, 2022 "I had to relight the furnace and my extra filter was ripped and not replaced."
kirit P. naperville, illinois October 31, 2022 "No issue with the service provided but the discounted price for the air filter was more than double the market price. WHY?"
paul C. naperville, illinois October 28, 2022 "The tech provided excellent service and carefully explained everything required."
david P. st charles, illinois October 27, 2022 "Golden Seal has taken care of our HVAC needs for many years and has done well."
thomas S. naperville, illinois October 26, 2022 "Because there was no pressure to repair parts not need. He was informative about questions that I asked. He made sure that all my concerns were answered."
jayne W. bloomingdale, illinois October 25, 2022 "Everyone from the customer service , techs, installers and Bill were extremely professional. They arrived on time and did a good job from start to finish."
ms korff K. schaumburg, illinois October 23, 2022 "I feel that the techs are always honest with me. They treat me with respect and do a great job."
theresa H. elgin, illinois October 23, 2022 "Kenneth was courteous and professional, and explained everything clearly about my A service."
deborah H. bolingbrook, illinois October 21, 2022 "Representatives service furnace and air conditioner at a reasonable rate and with a level of expertise and professionalism."
carl F. sugar grove, illinois October 21, 2022 "Cory from Golden Seal did a great job. He was very professional and very helpful."
mr millington M. st charles, illinois October 21, 2022 "Techs have always been professional and friendly"
ray D. saint charles, illinois October 21, 2022 "Great service by our techs. Always willing to explain things and be helpful."
wilhelm W. warrenville, illinois October 20, 2022 "You're very good at communicating your schedule, letting me know"
bill S. bartlett, illinois October 20, 2022 "Your technician Ken was very friendly and professional! He even got my Golden Seal installed humidifier going! A credit to your company!!"
ms korff K. schaumburg, illinois October 17, 2022 "I feel that the technicians are truthful and not trying to just sell me something if I don't really need it."
daniel wiest W. yorkville, illinois October 17, 2022 "After my Fall service to prepare my system for the winter heating season we had a heating error code show up. When I called in to get service I got a technician to come and solve the issue that same day."
bob H. ottawa, illinois October 16, 2022 "Technician was very courteous and knowledgeable. Good communication."
mr a. robinson R. naperville, illinois October 16, 2022 "customer service is quite good. However, fairly large turnover of personnel creating confusion as to who your working with when inspections are due."
mr roche R. st charles, illinois October 16, 2022 "Not in the habit of recommending service companies."
nijole J. st charles, illinois October 15, 2022 "The techs were very professional went thru the whole process with me"
george M. carol stream, illinois October 13, 2022 "I am greatly disappointed with my experience with Golden Seal during this visit. I had scheduled the visit for routine cleaning and checking of my furnace and AC. First, I found it odd that the technician was accompanied by a salesman. I was surprised when the salesman communicated to me that the furnace inducer was over-amping and unlikely to last through the heating season. The furnace is less than 13 years old and has been operating flawlessly. I asked the salesman to email me quotes for a new furnace. He responded that quotes were not available via email and needed to be provided in person by him instead. He quoted nearly $10,000 for a comparable furnace. The tone of his sales pitch was inappropriately aggressive. I informed him that I would need to obtain competitive quotes. The salesman also falsely claimed that my furnace is 14 years old. I later looked up the original receipt and it is in fact less than 13 years old. I followed up by hiring a highly trusted and experienced technician to perform an independent evaluation of my furnace. The technician found that the inducer is not over-amping at all and that the furnace is in overall great shape except for the blower wheel being dirty. He cleaned the blower wheel for less than half of the price that the Golden Seal salesman quoted. I have also been advised by the technician and other sources that the cost of a comparable new furnace is less than half of what the Golden Seal salesman quoted. At this point, I feel compelled to ask why I should continue doing business with Golden Seal."
larry Y. pingree grove, illinois October 12, 2022 "The service tech was friendly, polite and professional. He did his job and gave us an honest assessment of the condition of our system."
arthur H. lockport, illinois October 12, 2022 "Liked the serviceman. Felt that he was confident in what he was doing."
michael P. bartlett, illinois October 12, 2022 "Over sold me. And promised 2 maintenance busts per year. Not so fastjust 1 maintenance visit per year."
richard R. naperville, illinois October 09, 2022 "Miguel did a great job and did not try to sell add on services"
michael P. bartlett, illinois October 07, 2022 "I was told there would be 2 maintenance visits per only to be informed that is not correct..only 1 maintenance call."
kyle C. south elgin , illinois October 06, 2022 "Cesar has always been a wonderful technician I can trust him in my home and easy to get along with"
marge C. lombard, illinois October 06, 2022 "Have been servicing my AC and Heating systems for 31 years!"
joe Y. carpentersville, illinois October 06, 2022 "I've had Golden Seal service my furnace and a/c for many years. Always had a good experience with them. Their Technicians are always pleasant, answers questions and gives helpful tips."
gloria N. elgin, illinois September 30, 2022 "All service has been prompt and courteous. I like being able to pay monthly for semi-annual tuneups/checks."
herbert W. lombard, illinois September 30, 2022 "Was very satisfied with the product and the workers."
david M. lisle, illinois September 29, 2022 "I like your teams but everything you have sold me has had some issue. Sold me a Humidifier it then was discontinued and no parts but I could buy a new one. You sold me a circut breaker so it wouldn't blow out the mother board had to buy a new mother board as it blew out, sold me a new thermostat but the new motherboard didn't work with it so I needed a new thermostat"
mrs hanson H. aurora, illinois September 29, 2022 "Generally good service provided on a biannual basis. This technician was on his phone with earbuds the whole time, so I question his focus on my service."
ryan B. s elgin, illinois September 24, 2022 "The technician was great! Super knowledgeable and polite. He was thorough and took the time to explain everything. I was super impressed."
larry F. franklin park, illinois September 21, 2022 "The Tech being friendly and telling us what to look out for."
mr daniels D. elgin, illinois September 19, 2022 "the technition seemed like he knew what he was doing"
ms wang W. warrenville, illinois September 17, 2022 "Easy to schedule and very prompt to come and service"
vincent B. st charles, illinois September 17, 2022 "Salesman was personable, knowledgeable and polite."
mr benson B. st.charles, illinois September 16, 2022 "Have always treated me fairly. Not trying to sell me something just for the sake of a sale. Techs have always answered my questions concerning my equipment."
mr hoshell H. aurora, illinois September 16, 2022 "Technicians have always knowledgeable, professional, and efficient."
mr langham L. schaumburg, illinois September 15, 2022 "Everything went perfect for us. We are happy to have business with you. Customer service and team member treat us with respect."
ms twardowski T. carol stream, illinois September 15, 2022 "I generally have great service. The hot water heater installers did a great job on the install. There were still problems. I contacted rep day before to find out time. She told me noon but they showed up around 8. Installer turned off furnace/AC but didnt turn back on when leaving. Needed to call n have a tech walk me through how to turn on. Had scheduled an appointment but was able to handle over the phone. Was putting things back in utility room afterwards. Found all kinds of garbage behind and around hot water heater, large rag, sand paper, screws, duct tape, etc. was very concerned it would have been a fire hazard. Installers broke cap off water meter and didnt say anything. Very disappointed"
mrs cherry C. glen ellyn, illinois September 14, 2022 "Jose Robles is excellent. I always request that he is the technician sent to my home."
elena K. bensenville, illinois September 13, 2022 "Your technician Ron is amazing took his time to do every point inspection explained everything hes doing step by step, gonna ask for him from now on! He is the best of all Ive had over the years!"
mr hoshell H. aurora, illinois September 12, 2022 "Service has always been exceptional. Technician was professional, knowledgeable, and efficient. It is a pleasure working with your company!"
corey S. aurora, illinois September 11, 2022 "The technicians are great, but the customer service on the phone is the ABSOLUTE worst ever. If it were not for the technicians, I would have left this company a long time ago."
mr langham L. schaumburg, illinois September 10, 2022 "Easy to make an appointment, very nice customer service person, on time, very clean, professional. Thank you."
gary P. naperville, illinois September 09, 2022 "The repair person Jose was very knowledgeable and quickly informed me of what had to be done and the cost. The repair was done quickly and my AC is working again."
mrs kalavakota K. schaumburg, illinois September 09, 2022 "Our ac was working fine Technician came for tune up the same day cool air was not working and following day another technician came in he gave a big list of items which can be fixed , we just singed up for monthly Maintenance"
james C. naperville, illinois September 08, 2022 "I was never contacted for the spring check up. Dealing with phone people is difficult"
elena K. bensenville, illinois September 08, 2022 "Having a great experience with this company over the years"
kurt O. naperville, illinois September 05, 2022 "I have always been happy with Golden Seals work. Ron the technician that came out this time was very professional, and he was very courteous."
gail M. oswego, illinois September 04, 2022 "Ron did a very professional job and was very courteous, efficient and personable ,"
mr riggs R. saint charles, illinois September 03, 2022 "Ron troubleshoot right down to the root cause, a poor connection to the blower motor and did not rush to condemn the blower motor and cost me 1000s of dollars!!!"
adam S. hoffman estates, illinois September 03, 2022 "The scheduling is simple and the technician showed up on time and was very courteous and respectful."
mr blomgren B. yorkville, illinois August 29, 2022 "Very pleased with the prompt and quality service Golden Seal has consistently provided."
carol S. naperville, illinois August 26, 2022 "Our service technician Kenneth was very good. He was professional and thorough. Our sales consultant was friendly, but wanted to use the excuse of price increases and employee pay raises for companies double the price furnaces."
mrs garcia G. geneva, illinois August 13, 2022 "Technician was extremely knowledgeable and friendly."
elizabeth G. carpentersville, illinois August 05, 2022 "I find Golden Seal to be a reliable organization. All employees are friendly and knowledgeable."
debbie L. carpentersville, illinois August 03, 2022 "Ive had GSSE for over 20 years and wouldnt change to anyone else."
mr mueller M. naperville, illinois August 02, 2022 "From the tech rep (Jose R.), the new system advisor (Bill N.) to the installers (Mark & Larry) everyone did a great job, explained my options, answered our questions and left us contact information should we have further questions."
mrs rataj R. elgin, illinois August 01, 2022 "The technicians were so helpful, professional, and knowledgeable."
ken B. naperville, illinois July 29, 2022 "top notch technicians, who are polite and will answer all questions"
marge P. st charles, illinois July 29, 2022 "we have been customers from the time you installed our energy efficient furnace several years ago. You are excellent technicians and great response times ."
brian N. hanover park, illinois July 29, 2022 "When u made the appointment I told you I just replaced the thermo coupler so something else os causing it not to relight and the tech replaced it again and charged me $239 and came back the next day trying to tell me its the heat valve control that's $830. No it's 3yrs old and still under warranty.... I would like my money refunded..."
michael L. st charles, illinois July 28, 2022 "Great service. And r They dont try too hard to up-sell"
allison W. batavia, illinois July 28, 2022 "After leaving my AC didn't work. 36 hours later I had to have a team come back-they had forgotten to turn back on my system from the outside unit."
donna A. naperville, illinois July 26, 2022 "JT was on time, courteous, and extremely knowledgeable. He answered all my questions in terms that I could easily understand. I was extremely satisfied with this service call."
ann R. wheaton, illinois July 24, 2022 "Arrived on time, were very professional. Explained what I needed to do."
carey V. st charles, illinois July 23, 2022 "From customer support to technicians, everyone we have worked with at Golden Seal has been top notch. Dylan, our service technician, was friendly, professional, and efficient."
ronald C. naperville, illinois July 20, 2022 "They have done a nice job especially when we had Angel come an older worker who was more experience when weve had a younger wet worker they had to come back because they did not do the job right."
joel P. aurora, illinois July 20, 2022 "Generally good service. Originally scheduled time went sideways with a no show, but all went well the second try. The tech was great; thorough and professional."
steven K. downers grove, illinois July 20, 2022 "Your Tech Corey (who has been out to my house several times) is always a consummate professional and explains what he is doing and why"
amy W. darien, illinois July 18, 2022 "Our technicians who have worked on our furnace and ac over the years have always been honest, fair and respectful."
james W. glen ellyn, illinois July 16, 2022 "Ive had to contact Service experts three different times this year, usually extremely early in the morning. They always answer the phone and most importantly I never have to jerk around with some automated answering service."
joyce B. naperville, illinois July 15, 2022 "The technician Cole was very professional, friendly, and informative. Coke explained issues with furnace and AC in a way that I understood what he was explaining. I would ask for Cole to return if I have a hearing or ac issue."
penny M. geneva, illinois July 06, 2022 "Every time we have called for a check up on our furnace and air conditioner, everyone was helpful in scheduling a convenient time."
talbot T. naperville, illinois July 04, 2022 "tech wa friendly and knowledgeable. arrived on time and was efficient in performing the service."
sheleagh B. naperville, illinois June 26, 2022 "Very nice and professional techs have kept my HVAC system working for the past 7 years. Cant ask more than that"
tracie N. geneva, illinois June 25, 2022 "Marco was excellent. He was on time, answered our questions and went above and beyond the normal maintainenece call by troubleshooting a few comfort issues. This is exactly why we have continued to be a Golden Seal customer for over 10 years!"
rafay S. villa park, illinois June 25, 2022 "The sales rep that contacted me never showed up or even called me back for the quote he was going to send me"
lyons L. batavia, illinois June 24, 2022 "Cory came out this week for my first scheduled maintenance and he was efficient, knowledgeable and friendly."
uday T. naperville, illinois June 23, 2022 "I am very happy with the technicians, the scheduling, and the overall work quality. The technicians are always respectful and do a great job. I do have one issue with my service plan which I hope you can make right. In Oct. 2020 I got a new furnace whose pricing included Armor+ for 5 years. In each visit the technician has to call the office to verify the membership and what it includes. This takes 10-15 minutes of their time and causes unnecessary confusion for us as I try to find paperwork. This time the office said my Merv 16 filter was not included so I paid $155 to replace it. I believe Armor+ does include filters. I hope you can reverse the charge and make a note that filters are included."