Golden Seal Service Experts Reviews

"I WAS ABLE TO HAVE A TECHNICIAN COME DURING THE COLD BLAST EVEN THO I HAD HEAT. IT WAS AN ALERT ON THERMOSTAT. MORY ALSO INSTALLED A DRAIN ALERT."

"did a great job"

"Scheduling was a nightmare - I was lied to on every occasion as to the tech and the arrival time promised. The Tech was great! Unfortunately he is just working for one horrible excuse for a service company organization."

"I received a call from the office, after the time slot the technician was to arrive, that he would not make it that day. I was told I would have to reschedule. I could not take more time off of work at this time. I got another call back saying the technician will make it over, but will come later in the day. I was okay with that, as long as it would be done that day. The job ended up being completed that day, and turned out well in the end. I also received a bit of a discount on the price, which was very appreciated."

"Cesar is an experienced, competent, service-oriented technician who showed up on time and got the job done."

"Always willing to give us tips on how to prolong our equipment...on time and works well with the client"

"Zach did an excellent job of diagnosing the issue. He was thorough with checking everything out, thorough with showing me and explaining to me everything he found and was willing to speak to my warranty company on the phone."

"I have Angel almost every year for both my A/C and furnace check. He does amazing"

"Tech was on time, professional and very pleasant to work with!"

"Arrived on time and answered all my questions."

"Service technician was knowledgeable and helpful"

"Efficient, reliable and, dependable"

"Ceaser is the best he does a great job he always gets the job done."

"It was a sales job instead of a service job. Never again!"

"Turns out the scheduler failed to actually assign a technician to my repair job. I had to place two other calls to actually get someone out. A day later, once a technician was assigned to my repair, he responded promptly and made the repairs. However, today my system is still leaking and I have had to place another service call."

"My home heat went out after a routine furnace tune up. Then a 2nd technician came - fixed something and left. Heat dropped again. Then a 3rd technician came the next day morning and finally fixed it."

"It was a very cold day. The tech came within a half an hour and restored my heat promptly."

"Zach was polite, professional and explained everything well"

"I called and asked for service sooner than scheduled. Customer service contacted dispatcher and it was done."

"Zack was very informative and answered all my questions."

"Made my furnace issue a priority and fixed as soon as possible"

"Golden Seal technicians have always provided us with good service."

"Technician was friendly, clean and efficient, and wore a mask the whole time in house."

"Very helpful"

"The technician charged me $185 to install a $35 igniter, which took him about 10-15' to install. I find this gouging unacceptable."

"Specifically requested ONLY CAESAR. Come to find out not only did Caesar not show up as promised, but he wasnt even working the day of my service call!!!"

"The employee of your company who serviced our furnace was extremely professional, polite, and understanding"

"Tech was very courteous, was on time and was understanding of our situation."

"Professional"

"Alex was timely, courteous and informative."

"Cesar has a wealth of HVAC knowledge and is the consulate professional! He is so personable and a pleasure to interact with."

"PROMPT, EXPLAINS WELL, COURTEOUS"

"He's been here before so I just let him have at it. He arrived early but that suited me fine."

"The problem has not been fixed."

"You guys are the best very friendly people on the phone in person"

"The sales consultant explained our options very clearly and thoroughly. The installers were professional and efficient."

"Good service. Answered all of my questions. Suggested filter replacement which I handled myself."

"Angel is knowledgeable and helpful. He answers all questions in a way one can understand."

"Friendly, safe, efficient."

"I wish I could remember my technition's name, He has been here twice and ech time he is courtious and efficient."

"I am giving a '5' because i must look at the whole picture of the repair and how we arrived at needing the repair. For the repair itself I would give Cesar a '10', however i have to give a '1' for prior maintenance; i.e. as a customer on a maintain plan 2x annually for years it is extremely concerning and upsetting to learn the repair that was needed was a result of a leak that was occurring for a while, and while no exact time table was provided it sure seemed like years not months. So the questions becomes how do we have a leak that has caused so much rust and potential damage go unreported by prior service techs. especially since we are an regularly scheduled maintenance schedule."

"Mory as excellent! I happened to be working near by and he pointed out things I should consider, offered advice, and made recommendations throughout that were helpful and something I considered above and beyond."

"Polite, on time, friendly and quick."

"Cory stayed on the job and got the thermostat running even though I was offered no encouragement by someone from company about the company's ability to handle the job. He was great and well worth it (the $99)."

"The technician who was here was professional, efficient and helpful. I'm grateful for this survey as I've been meaning to call and let Golden Seal know how great he was."

"Angel was professional and understanding."

"Technician was very courteous and efficient. Performed the service throughly and quickly. Explained options for needed and optional parts."

"Very respectful, very prompt and makes you feel like you really matter."

"Clear communications"

"Seemed very knowledgeable and completed the work quickly and efficiently"

"Easy"

"The thermostat connection should have been the first thing checked out. It wasn't. I was told the thermostat needed new batteries when the technician called me up with his bill. I would suggest that servicemen be provided with thermostat batteries among all the supplies that they carry."

"Very good technician"

"Friendly service, great explanation of recommended services, very respectful of customer and property."

"George was very nice."

"The furnace is still making the same noise."

"They are very knowledgeable technicians"

"Prompt, courteous, and completed in a timely manner"

"They were able to answer all my questions"

"The only reason I didn't give a 10 was that my scheduled tune up was to occur between 4-6 pm and I was called at 2 pm to say my technician was on the way and would arrive at 2:30. I was able to make this work but in the future please keep to your scheduled times. I had to leave work an hour before I had planned to."

"Polite prompt effective service"

"The technician was very knowledgeable and helpful."

"Knowledgeable, informative, professional, and personable attitude."

"professional"

"Very friendly and knowledgeable"

"He did a nice job and solved our problem by installing a new humidifier. But I found a pipe leaking."

"Friendliness and professionalism of technician"

"Your techs are great"

"Happy with the service"

"The service tech, Cesar, was great. Something we have come to expect after more than three decades of being customers. We have also convinced several family members to use Golden Seal. Because of our maintenance agreement, all labor charges were waived. However, unfortunately, we were charged $49 for a humidifier pad, which I later purchased on Amazon2 for $18. Cost of doing business?"

"Technicians got here in a very short time and work was completed in a timely matter."

"The service tech not only explained what was wrong but why and explained what he was going to do."

"Tech had no idea how to fix a tankless water heater. The scheduler was told we had tankless water heater, but when tech arrived he didnt know"

"Tech said his order was for 1000AM and 12PM"

"Accomadation for my ability to walk were made"

"After 3 return visits after routine maintenance was done problem created during maintenance still persists. Currently waiting for call back for the forth time. Code 273. No heat!"

"The technician was very knowledgeable and provided helpful suggestions on how to make sure that my HVAC system is properly maintained. He suggested that we install a drain bypass system in case we have a blockage in the mainline. We may consider this at our next visit and he made a note to discuss this with us at that time. In the mean time he told me what to look for if there is s problem and how to clean it myself if there is s blockage in the drain."

"On time, efficient, knowledgeable"

"See my google review which you responded to"

"Technician was courteous and told me how the inspection went. Let me know the details of what was done. Was very respectful of property."

"Very nice, did a complete check and provided helpful suggestions."

"there was a mix up with the service date, originally scheduled for 12/30, but then confirmed for 12/18 for 4 pm. was told technician would call first. He did not. he showed up around 1 pm. He was just lucky someone was home"

"The tech was able to get the thermostat back operating. He thought he had it connected to the internet when he left, however it is still not working. The surprise was it was covered by warranty so there was no cost to us. I still would like the thermostat to connect to the internet, but I am just happy the thermostat is back online."

"Over 3 weeks to get an appointment, we were promised preferential treatment when we signed up for this overpriced service. I made an appointment date you changed it to 3 weeks later without even a curtesy call."

"He worked hard and completed the job thoroughly in good time."

"Excellent service rep"

"efficient and in time"

"Technician was on time, polite, and provided excellent service"

"Our furnace quit running on a Tuesday evening around 5pm. Angel and a co-worker came out the next day and quickly diagnose the need for a new gas valve. The part was ordered but it didn't come in until Thursday. The dispatcher did call me when it arrived but first wanted to install it on Monday! I couldn't believe it. that would be another 3-4 days with no heat. The dispatcher quickly came back and then said they could come Friday. Angel was a great technician, very courteous, respectful and did a great job. I just had issues with the length of time on parts and scheduling."

"The technician Angel was very thorough in the service he gave me. He was courteous and thoughtful as he came into my home prepared with protective gear during this pandemic."

"he seemed to be detailed and thorough"

"No explanation on receipt what was done. He didnt say if the furnace was in good/bad condition."

"Went over every thing and explained the current status of furnace."

"The technician took care of the problem"

"Angel was very thorough and answered my questions and concerns"

"Tech arrived on time. Was very safety conscience, friendly, professional and finished in a timely manner"

"Cory was very thorough with the check and cleaning of our furnace. He clearly explained what he did, and the difference between filters. He was very pleasant, provided good customer service, and appreciated his wearing a mask while in our home. We are long time customers of Golden Seal."

"Angel was thorough, careful, and responsive to my questions. He took my post-appt. questions by phone and returned to my house when my problem continuedl"

"Friendly representatives, thorough work leaving my confident in our equipment operation"

"He explained all he was doing and why."

"You rescheduled once, no big deal, but the reschedule was many weeks out."

"Respectful, care of property, on time, efficient"

"Techs were on time, very professional and careful to keep everything neat."

"He was cordial and efficient. Plus he discounted humidifier tune up. Two furnaces serviced and installation of two UV lites should be discounted rather than twice one furnace."

"Cory was polite and technically proficient"

"They did a great job but I wish they had more time to explain the thermostat more in depth."

"technician was very prompt and quickly resolved my issue"

"Technician Angel is always does a super job. I am very happy his service."

"Technician was quick, efficient, polite."

"Good service"

"It was not Josh, he was the best"

"From making my appointment to Angel coming to do my winter check up. Golden Seal always delivers professional and friendly customer service."

"Josh gave us very good feedback"

"Actual Zack did a great job but the scheduler dropped the ball. I wanted a tune up, new UTV bulbs and a new electronic static filter. Zack did the tune up just fine but they did not give him bulbs or the filter."

"good service"

"Josh is always friendly, efficient and professional."

"Great service. On time, efficient"

"Goldenseal is always on time, does a great job with the service and the techs are great!"

"Technician was respectful and I trusted his judgment"

"Very courteous and friendly"

"Your service technician is very prompt and courteous"

"Zachary was very thorough."

"Tech was pleasant and courteous and thorough."

"We love Ceasar. He is professional, friendly and does a great job."

"The Techician was very personalable and friendly. He was knowledgeable and efficient."

"Rob Benton is so personable. He has a wealth of HVAC knowledge and is the consummate professional!"

"The technician was friendly and performed the required maintenance efficiently."

"Josh had a difficult repair on a gas line leak. did a great job on the repair. when Nicor checked location off leak it was perfect. Thanks so much."

"Replacement part was not as readily available as I expected."

"Efficient and friendly technician. Appreciate having the same technician inspect equipment. No unnecessary "upselling""

"Liked Angel very much plus he did a great job. When you have employees like Angel you keep your customers!!"

"very professional"

"Service expert provided all service required."

"Courteous, knowledgeable"

"Josh did an excellent job , he was very knowledgeable and answered my questions for my satisfaction! Please send josh for my future service callas. Thanks."

"He was very nice & & answered questions I asked. Plus he gave us helpful tips about using our Nedt thermostat"

"On time , neat, very good information ,wore mask and cordial. Zack previously did our a/c tune up this summer."

"He performs each functions and explains what he has done, which I appreciate."

"Very Friendly and knows our system, and has been here before"

"Very knowledgeable and efficient. Good people skills."

"Lack of communication that tech was running late at first stop, and the two hour window that i was given 8am-10am didnt arrive until almost 10am. I had another service being done at my home and had to juggle the two at the same time, not to mention my time is valuable as well. If tech is going to be late for a customer 2 hour window-the customer should have been notified."

"Very friendly and explained what he was going to do."

"He was professional and thorough"

"Satisfied"

"Always friendly and professional service"

"After being a loyal customer for 8 years my thermostat pad went blank in June. I called to see if you could put a new one on and was told the price would be over $800. Two days earlier ComEd included in by bill an offer for a Honeywell digital thermostat for $99. While I'm sure yours is better the $700 price difference was too much. I paid a company $99 to install. Everything worked great until you came in for my yearly furnace servicing an I was told the furnace had not been connected. I was told by Zach that he could connect it but it would be $66. The next thing I know Zach is on the phone with your office and a little while later he is replacing my Humidistat and he's telling me the $66 charge is now $170 and the Humidistat wouldn't work with the replacement thermostat and the total charges would be $458. I hope the killing you made on this sale was worth losing a customer for life."

"The technician was professional and efficient. He was effective at problem solving which was needed for this job."

"Professional"

"Technician was great"

"Friendly, thorough"

"The service tech was prompt, polite, and went above and beyond to ensure a quality service visit. He listened while I explained my concerns and did his best to help alleviate my concerns about my HVAC system. I highly recommend him."

"Service technician was very nice and polite. Inspection and service was very helpful. Both units were serviced when scheduled and completed in a short time."

"The Golden Seal Service men did a great job from start to finish! The ensured that there was no damage to the carpeting or woodwork as they maneuvered to water heater to the lower level. Installation was completed without delay and they ensured that the old water tank was removed and any mess they may have made was cleaned up. They were very polite and a pleasure to do business with!"

"On time and serviced unit in a timely manner"

"Technician was thorough."

"On time, actually early, respectful of my home, provided good info about condition of HVAC, told me filter needed replacement, thorough."

"He had a good attitude and showed critical thinking."

"Tech professional and efficient"

"Call was scheduled between 8 and 10. No technition OR call regarding a no show. I called at 10:15 and was disconnected twice. Very poor service."

"Very helpful/prompt and freindly"

"he did a great job"

"Josh seems to know what he is doing and notices small details that neede adjusting."

"Still waiting for a phone call concerning the inspection of the evaporator coils."

"He was on time, very neat, pleasant."

"I referred my daughter to Golden Seall"

"have requested invoice or bill, but still haven't received after one day. we don't know what exactly has been fixed, no reciept or worksheet, or email is received"

"Checked all my cooling. Wore shoe covers and was very careful to maintain social distancing. Plus Josh smiles!"

"Technician arrived on time and completed the work."

"I was satisfied with the installation experience. However, I had a problem with the bill as I got double billed for the same service on my VISA card. I have raised that to you and that is now with your accountanting Department. I was contacted by someone in your accounting after the service saying that the did not have my VISA card number. I gave it to them though I thought that this had been provided at the time of service. Result was I got charged twice. Things appear to have passed in the air."

"Tech was on time, worked quick gave me useful info."

"Technician was very informative as to equipment current status and conditions."

"The Techician was extremely professional and explained everything about the unit and operation and his service being performed."

"Customer service over the phone was kind. Technician arrived on time. He was very professional and explained everything."

"Called to get information about having a new hot water heater installed. Service adviser took my information and said someone will get back to me within the hour. 2 hours later no call I called again and someone apologized and said they would check on the delay. Finally, over 5 hours later the salesman, Hector, called and asked if he could help. I explained this was the second time in a row where I had scheduling problems. Last time we waited for a part, had a scheduled service appointment and as it turned out the part was never ordered. Talked to the general manager, Chris, and he was able to rush the part a few days later. After waiting for a return call for over 5 hours I called 4 other HVAC companies, spoke to a sales person at each company and was given a price. I finally contacted on of the companies and scheduled a new hot water heater installation which as it turned out was over $300 less for the same White model price of Golden Seal."

"Josh knew exactly what was wrong and was able to fix the problem quickly so we had air again."

"Technician, scheduling were great. Only negative was price of replacement parts (filters)"

"Matt is very knowledgeable, professional, and friendly."

"Angel did a great job assessing our situation, ordering the part and installing the 1st floor thermostat this morning. Angel after the installation provided my wife and I a quick tutorial of the thermostat. He did a great job on all fronts."

"Zach really seemed to know what he was doing. Any question I had he explained it very well. I am hard of hearing and he took that into account. He explained other things to me also."

"Matt was very nice & professional. He spent a lot of time servicing the furnace & AC."

"The process went smoothly."

"Very friendly, fast service."

"Always professional and helpful ."

"On time friendly."

"The job went very well."

"Very competent technician."

"Matt was prompt, courteous, attentive to the job and explained everything that was done or needed before he left"

"Quick response to No A/C problem.Angel quickly disgnosed the problem and installed a replacement surge protector. He has been here the last 3 calls. Very professional and trustworthy."

"Matt was explained clearly what he was doing. He was very neat and cleaned up when finished."

"Quick & friendly service"

"Listened to our concerns about a rattle or vibration coming from the plenum area of the furnace. Identified and corrected the problem. We have a 4ton ac and the blower was set for a 5 ton. Helped us schedule a program on our S30 thermostat."

"Every year they forget to bring the special filter for the HVAC system sold to me by Golden Seal. The same thing happened this year. To remedy this and avoid second trips in the future, I ordered two filters on June 17th so I will have a spare in my possession for the next time they forget to bring one. I was called a couple days later and told that the filters were in. They wanted to come that week but I was not going to be back for a couple months. We scheduled for the first week of August. During the time window scheduled, I received a call that there were no special filters in stock. In other words, somebody stole the $290 worth of filters I paid for in June and were on hold until my appointment in August."

"Polite, clean and quick work."

"Prompt service"

"Always super friendly and respectful service!"

"Consistently thorough work by friendly staff who communicate well. In todays case, Robert."

"Tech called prior to appt. and was on time, very friendly and professional."

"Technician was very knowledgeable, answered all questions, Hope we can get him again."

"Usually always great service; polite and considerate techs."

"Simple the was great."

"He answered all my questions and explained things to me so I could understand."

"The service is very thorough and I feel it's worth it."

"Very friendly service expert"

"Josh always explains everything that he is doing, very neat, respectful of the property"

"Great service"

"Tech was quick and efficent."

"Angel, did a great job! Very informative and thorough. Will definitely request his services again."

"very helpful and good advice"

"The technician, Ceaser, was very pleasant and helpful. He did a great job."

"pleasant and responsive"

"He was courteous, knowledgeable, efficient, and friendly in doing his service work."

"BECAUSE YOUR TECH SHOWED UP HOURS EARLIER THEN APPOINTMENT WINDOW WITH NO PHONE CALL SO I WASNT HEAR TO GET FEEDBACK OR WATCH THE TECHNICIAN"

"Josh is great. Thoroughly goes through everything."

"Roberts expertise and pleasant manner"

"Cody, was excellent. He arrived on time, checked both A/C units installed new filters and explained the disease preventing effects of the electrostatic air cleaner and the filters. Very informative."

"Always on time and very friendly and professional"

"Technician was great"

"Very professional and courteous"

"very nice man"

"Was to install a dehumidifier ASAP. And never called back!!!!!"

"Zack was prompt, knowledgeable, and professional."

"He does good job always."

"232.00 for a 30.00 part!!"

"Zach was on time, professional and respectful"

"Called to advise he would arrive early."

"Veggie customer service and very knowledgeable about their work"

"Cesar is a great technician who is courteous and very knowledgeable. He came on time and answered all of my questions."

"Rob is knowledgeable experienced and a very detail oriented technician."

"Very polite and efficient."

"cost was high"

"The tech for the actual appointment was very good. My only issue is related to the appointment scheduling. My first appt time that was cancelled by you I understood why and was okay with that. The rescheduled appointment after that was cancelled by you with NO notification. I only found out about the cancellation after I called to find why no one came during the scheduled window. So I had to initiate this reschedule, which at least happened this time."

"Very professional and courteous. Took time to answer questions."

"Zack was freindly and explained everything well."

"on time, very informative"

"On time. Courteous, masked, foot covers andd gloves. Friendly and knew what he was doing. Went over what was done with me. Left the area clean."

"The Tec performed his checking & inspection of both inside & outside components of the ac unit. He was very knowledgeable and explained as he worked."

"Angel came early and was able to fix the problem in a matter of minutes"

"Cody took the time to answer our questions and provide helpful information!"

"Matthews thorough documentation of his evaluation and maintenance recommendations"

"Technician is prompt, knowledgeable, thorough and friendly. He also helped with the renewal of our service contract."

"The price was very reasonable considering all that the service techs did. And they got my AC working just in time for this heat wave. Couldn't be happier!"

"Zack arrived at the time stated and was courteous in terms of entering my home. He checked the internal systems efficiently and assisted me with ordering new air filters in the correct size. Once the A/C inspection was complete, Zack returned to go over his findings. He reported that everything looking good. I was pleased to not have no heavy handed recommendations for any additional service. He simply let me know that with the age of my system (16 years), it would be wise to start planning for a possible replacement in the next several years. I appreciated his professionalism."

"Josh has always done an excellent job for a couple years now, which is why I would only prefer him to service the furnace and AC. However, I am completely dissatisfied with the scheduling and canceling of appointments."

"Zach had good advice and did an excellent job"

"Rob was thorough and very knowledgeable."

"I am pleased with the work that this company offers and completes, especially that of Angel. I will use this company again."

"Josh has come several times before and I always ask for him as he is the ultimate professional and I have gotten to know him and he is trustworthy."

"Very friendly and informative technician who went above and beyond."

"Josh has been my technician on a number of occasions and he has always done a great job and has always been polite and thorough when performing his job."

"Ceasar appears very knowledgeable, and he has strong customer service skills. My comment about disagreeing with the scheduling being a good experience has nothing to do with Ceaser, I scheduled my initial appointment for June 5th between 4-6. At 6, I called to get a status and was told the appointment was not going to happen that day and was rescheduled for 17 days later."

"Angel did a very thorough job (as appears to me); he was very polite, neat, and completed the job in a reasonable time. I am satisfied that my unit is in very good condition. I would be very happy to have Angel come again in the fall to check the heating system."

"Felt confident about the technician ."

"Cody took his time, explained and was very engaged"

"Prompt, polite"

"positive demeaner, professional, thorough. followed up on item needed."

"Cesar is thorough, dependable, and familiar to our system. I like that he has been her numerous times."

"Technicians always take their work seriously and appear to be well-trained in their service skills."

"You have the nicest service experts."

"I have purchased 2 air conditioners and 2 furnaces through Golden Seal. The technicians have been wonderful. Robert who came to service my air conditioner today was very knowledgeable and trustworthy and courteous. He reminded me of Roger who I requested for my services years ago. I will continue to request Roger!! Unfortunately, I cannot say the same of the sales representatives who sold me the 2 sets of air conditioners and furnaces. They were rude and hard selling and dismissive of questions to be answered. I only stay with Golden Seal because of their wonderful technicians. I have not found a bad one in the lot."

"Caesar was awesome, he gets a 10! I only scored a 9 here because I still am waiting for proper filters promised a year ago, but this was not Ceasar's fault. He was super. He did not rush, was professional and knowledgeable, and very kind and empathetic to all the extremely frustrating complications I've experienced with Golden Seal this last year. Thumbs up for Ceasar! He is a keeper! Thank you!"

"Josh explained what he needed to do outside and inside of my home. He covered his feet and woe a mask while inside."

"We had two previous appointments that No one showed up. Then when Cesear arrived he didn't have the part, said no one told him. After he called to check he had to go back to the office to get the replacement part which took more time. Three mistakes in a row is a pretty good indicator that the company needs to be more aware of what the heck is going on!!!!"

"Technician was polite and courteous. Efficient in checking out our air conditioning unit."

"I liked Cody, the technician you sent out the other day. He was polite, patient and took his time. He seemed to genuinely care about doing a good job for me."

"Angel was very personable and informative and pleasant to interact with. Due to circumstances beyond Angel's control, he arrived after the scheduled time. That was no problem, but we never received a call when he left the previous service call. I don't believe this was Angel's fault."

"Jason was on time, qualified and polite,"