Golden Seal Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 4,328 Reviews
hieber H.
wood dale, illinois
"Cesar is the same tech that came out 6 years ago and put a temporary fix on. Now he broke my entire system (or is claiming it is broken) Brian does not know what he is talking about. I asked multiple times if the advantage program eventually paid off the machines, he said yes. When I read the paperwork, it says no. Dont appreciate being lied to."
michael C.
naperville, illinois
"He weeded to get to the A/C"
philip B.
elgin, illinois
nancy N.
st charles, illinois
"The whole team was patient, informative and really worked to solve my problem."
gloria R.
elgin, illinois
"Had Angel several times with good service and information"
steve K.
st charles, illinois
"??"
phil slocum S.
wheaton, illinois
"he tech interacted just the right amount"
william M.
geneva, illinois
"The installation team was professional, system seems to work, and they cleaned up."
deborah C.
wheaton, illinois
"Getting an appointment was awful. Technicians not showing up after waiting two hours on two separate occasions within 10 days! Technician who finally made it was amazing."
jim G.
st charles, illinois
"Tech"s were very polite and thorough. They also followed all safety protocal."
carol H.
geneva, illinois
"Professional friendly personality"
brian S.
batavia, illinois
"They were in and out and very efficient"
mr johnson J.
streamwood, illinois
penny M.
geneva, illinois
"In the past when I've had an appointment, it was confirmed by someone from your office the day before. The appointment was scheduled between 10 and 12. At 12:40 I called to be sure I was still scheduled and was told Angel was just finishing up with his last appointment and would be there shortly. A phone call from your office would have been nice to inform me of same since I'm sure Angel was working and couldn't stop to make a phone call."
denise P.
elgin, illinois
"Ceaser did a great job in explaining things"
catherine M.
st. charles, illinois
"EXCELLENT job.....one of the best techs I have had in my home!! Customer service did NOT call me to schedule this appointment. This is the first time in 2021 Golden Seal has been out however I pay $14.00 per mont for service. Customer service needs to get their act together and call customers for appointments!!"
chuck C.
naperville, illinois
melodee K.
west chicago, illinois
"very prompt and very professional"
jerry Z.
maple park, illinois
"Very professional explained everything that he did and was quite helpful"
cheryl B.
elgin, illinois
"Tech didn't show up or call to say why not coming. This has never happened before. I just called little while ago to reschedule for tomorrow."
bridget M.
st charles, illinois
"James was very through, professional and provided good information"
christine C.
roselle, illinois
"The technician was super nice and explained everything well"
bill S.
st charles, illinois
"The technician that finally came to my house was great. The technicians have always been top notch. The reason for the downgrade is in the scheduling and back office departments. I have been on the monthly payment plan for 11 years. It used to be I would get a call every spring and fall to schedule maintenance visit. That doesnt happen anymore, and somehow my membership lapsed and no one let me know that either. My first appointment never had a tech show up, and after I called to ask, was told management woul call me. No one ever did. I called back again and was scheduled, then on the day I took off work to be home for the appointment I received a call that I was misscheduled again. The poor dispatcher. She found me a spot so I didnt waste my day off. You company installed my system and have been great, really great when golden seal was independent before you were affiliated with service experts. The people have always been great, but your back office processes appear weak. Thanks for listening."
paula S.
oak lawn, illinois
sandy R.
batavia, illinois
ron J.
st charles, illinois
"Great service."
diane J.
st charles, illinois
"Reliable, great service"
paul L.
geneva, illinois
"Im satisfied that they found a blown fuse. Im not satisfied that they said theyd find out why the fuse blew and shifted to trying to see me an 10 year installment plan"
richard M.
saint charles, illinois
gregory K.
hoffman estates, illinois
"Install of new furnace and AC was a 10. Coming to fix old unit was a 4. Call center is a 1. Also I asked for a call back from a manager and he never called."
eric K.
st charles, illinois
"the tech was sooo helpful and nice"
john G.
dekalb, illinois
robert P.
geneva, illinois
"Cesar of Cesaer was outsanding"
scott B.
st charles, illinois
"Friendly service"
steve R.
lombard, illinois
"Go with it"
leanette H.
north aurora, illinois
wil S.
streamwood, illinois
"rep was quick and good"
gladys B.
sleepy hollow, illinois
sue H.
elgin, illinois
mr barbeau B.
st. charles, illinois
"Would put a zero if I could."
mr fallon F.
wheaton, illinois
rebecca R.
brookfield, illinois
"Ceasar was right on time, was professional, knew what he was doing and answered all my questions. He was Great!!"
debra E.
north aurora, illinois
"Arived promptly. Very knowledgeable"
jayne W.
wood dale, illinois
"they took the time to explain all issues they found."
lowel-laur H.
geneva, illinois
"Showed up earlier then expected I would have liked the tech to have been vaccinated but he did have a mask on."
patricia B.
geneva, illinois
"Hi, James was here on 5/25 and was very courteous. This receipt I was able to review in detail in my email for a capacitor that was installed does not appear to reflect the 15% discount for being a Plus member (that started May 6, 2021; credit card processed for $168 on Discover on May 7, 2021). Would you please provide an email verification that we are listed as Plus members and that a 15% discount should be applied to this part and credited to my Discover card? Thank you. I have reached out 5/25 and 6/12 by email with no response. Please respond."
ed F.
addison, illinois
"The technician provided detail information about the systems. Good communication."
joe F.
elgin, illinois
"Installed new thermostat very courteous technicians did a great job even cleaned up"
mark B.
carol stream, illinois
"Cesar is the absolute best! He is so professional, knowledgeable and delightful to interact with."
ken E.
st. charles, illinois
"excellent technician"
ellen V.
elgin, illinois
"I thought he was competent and knowledgeable."
ed D.
carol stream, illinois
kurt S.
dekalb, illinois
michael B.
aurora, illinois
"Marco is wonderful and very helpful"
ms long L.
western springs, illinois
"James arrived on time, and performed the work in a timely manner."
sandy L.
st charles, illinois
chris S.
hampshire, illinois
"Once the problem was finally taken care of, I suppose I was relatively happy. However the process of getting everything fixed was a friggin nightmare. If the original tech who came out a week ago had serviced our AC unit properly and could have identified the original problem, we wouldn't have had to sweat our butts off in our own house for 36 hours, while we waited repeatedly being told that a tech would be there between 8:00 and 10:00 and wasn't there until later that afternoon. Many promises, still a root problem occurring, but the Band-Aid has been slapped on it and it is bearable for now. I'm still waiting for a call from some sort of management position to deal with what had transpired for our whole ordeal and how we can fix it and move forwards."
david F.
st charles, illinois
mr whittaker W.
elgin, illinois
"The rep who came out was polite, professional, engaging and wanting help us."
james S.
plainfield, illinois
"Scheduled Summer Service, checked everything out and did cleaning. Tech was pleasant and left the job site tidy."
ms coker C.
elgin, illinois
"Angel does complete job always. Im very satisfied with his job."
crissy B.
aurora, illinois
pat S.
aurora, illinois
venkata J.
naperville, illinois
"Service was very responsive and quick in fixing the underlying problem"
danny W.
sycamore, illinois
"I was concerned about a sudden buzzing noise that came 4 times from our furnace when the tech temporarily switched wires on the outside unit; when re-checking, he switched them back and everything seems to be working fine"
mary anne B.
woodridge, illinois
"Ive always gotten good service from Golden Seal"
john G.
naperville, illinois
"friendly, explained everything very well"
tim F.
st charles, illinois
mr young Y.
north aurora, illinois
"Cory explained how my system was performing and let me know possible solutions to improve the system."
tim J.
plainfield, illinois
"Well, you see, the problem is that my appointment on Monday was completely ignored, no call, no email, no apology. When I called Monday, long after the window, the man said that someone would call me on Tuesday to schedule an appointment. No One Called. I called twice Tuesday, and couldnt get through the hell of your voicemail system. I called Wednesday morning,spoke with a lady that rearranged things to get a tech to my house first thing. So - on a scale of 1-10 for the first week of this FUBAR experience, I give you a -10 (*yes, negative numbers). For Wednesday morning, you get a 10. I think a 0 average is in play here. However - Corey arrived on time, was pleasant and efficient. He and the phone person saved GSSE from getting dumped in favor of a local outift. ANY local outfit. This was the second time your organization FUBAR'd an appointment. On my last furnace service, the tech was sent to Kankakee for a late day appointment, in advance of my 4p-6p window. I did get a call from the tech on that one, telling me he was going to be at least an hour late. THIS time, however, it was as if we didn't even exist. Unacceptable. Absolutely unacceptable. I don't care if it was raining, you still should have called me... I drove in from Arizona to make sure I was home for this appointment that I had to set over a month and a half in advance. I ended up extending a vehicle rental to accomplish this."
robert P.
geneva, illinois
"issue still not resolved"
stephen R.
elgin, illinois
"System not fixed and attempted to upsell a new unneeded system"
amy B.
naperville, illinois
"George was on-time, courteous, knowledgeable, fast and efficient. Awesome service for my a/c units!"
mrs zipperer Z.
glendale heights, illinois
mr roche R.
st charles, illinois
"JT did fine."
carl F.
sugar grove, illinois
"The Service Tech did an outstanding job on our HVAC unit. He mentioned that he was also a Veteran and was very professional. Excellent Work! Please let him know that he did an outstanding job!"
kurt H.
glendale heights, illinois
"The tech was quick and efficient."
margret B.
dekalb, illinois
mr panattoni P.
hanover park, illinois
rodger M.
geneva, illinois
"Suggested water detection for unit which I agreed and purchased for $160."
fred D.
west chicago, illinois
"Knowledge and friendliness of service rep"
rob M.
sycamore, illinois
"Quick response and problem resolved. Tech was friendly and professional."
mr kret K.
berwyn, illinois
"The technician was very nice & efficent."
mrs thiel T.
downers grove, illinois
"Scheduled a disconnect of AC while work was done. Scheduled appointment well in advance. said no one was available to come and that the call center screwed up. Due to removal of foundation it was on they told us it would cost $1500. We were told by call center that it would be free. Local person got combatant with me during call to verify where they were. Told us that no one was available to do the disconnect. Asked to speak with manager (never called back) finally sent a tech took 15 minutes to disconnect. Didnt have a dolly to move the air conditioner. So my work crew did it. We were advised a month ago if you had a service contract the disconnect and reconnect would be free. Felt held hostage by local reps. Youre welcome to contact us as we will be reaching out to your management team. We may of considered a new unit based on the charges. (630)277-3955 cell number if you wish to address."
mark C.
st charles, illinois
"Your rep was professional and helpful so that would have rated a 10. But your bid was $400 higher than other local (independent) licensed plumbers. So the overall score is 7 or 8. Your price was much better than that of the other big corporate plumbing organization here in the Fox Valley, so we'd ask you for quotes in the future."
mark S.
naperville, illinois
"Cory did an excellent job and was very professional. A Good man"
phillip C.
saint charles, illinois
"Prompt, Quiet, professional and thorough."
marie M.
batavia, illinois
"The young man you sent knew exactly how to start, what to do next, and did it professionally, and treated us like we were family. He used our hose and put it back when he was done ever so neatly. Yes mam, no sir... what a gentleman & any questions we asked was said back very professionally with your company in mind. I felt very safe in this man's accuracy. You can send the next time to this gentleman. We liked him immensely! Thank you so much. I get nervous when a stranger comes into our house (although he did not/not this time), and he went straight to his work. He used our hose, but put it back more neatly that we had it. What a good person he is. God bless him & God bless you for sending such an intelligent & trusted employee you have. Thank you so much!"
ms wang W.
warrenville, illinois
john H.
naperville, illinois
"Excellent technician who analyzes everything and advises whatd is wrong and what is needed. Communication is one of Andys strong points."
mr frye F.
batavia, illinois
"happy with the serviceman but unhappy with your customer service. I was told that the serviceman would bring a tall ladder to put the gas vent cap back on that the wind blew off. This pipe runs from the furnace thru the house and out the roof. So now rain is running down the pipe into the furnace. He also was going to pick up my check for next year's service renewal. He was not aware of any of this."
mr hallaron H.
dekalb, illinois
"First, Angel deserves an 8 for the work he did. If he'd been more on time it would be higher. BUT That isn't the problem. The problem is that when I called and talked to people about getting this problem taken care of, I referred to water pouring out of my attic (where the unit is), therefore when I was asked if there was a leak, I answered "yes". It took several tries before I talked to anyone who ostensibly knows AC systems picked up on the fact that I was speaking of a water leak, not a freon leak. I am not an engineer; I am not an A.C. expert; it did not occur to me that people were asking about a freon leak. No one said "freon". And since water coming out of an AC system is normal, I assumed water leaks are not uncommon. I am partially at fault for the miscommunication, of course, but I am the layman. The other problem is that, according to Angel, you have another technician who lives within a few blocks of me. The one who was originally scheduled and cancelled because he didn't have the equipment to deal with "a leak." He could have come that day instead of cancelling, and diagnosed the problem and maybe avoided me having to try repeatedly to get someone here. Especially since the problem I thought I had and he thought I had weren't the same. The woman I spoke with on Friday 6/4 was good, and Angel was excellent, though he had to come a long way. But it was the difficulty in getting someone here that is the cause for the low number."
ron J.
st charles, illinois
"We had two agents Saturday, Angel and Otto. Both were prompt and very professional. Angel identified that our fan motor died and spelled out our options. He then worked with your supply chain reps to order one for installation hopefully today , Monday! Otto, came to share pricing should we not be able to order a new fan motor."
donna K.
geneva, illinois
"It took 3 technicians over more than a week to address our issue with the air conditioner. The first tech from Comfort Master, James, tried to sell us several items that we did not need. Then he miswired the capacitor he replaced leaving our AC system inoperable! Caesar identified and corrected the problem after we called to complain. Since then, the humidity level in our house has remained higher than normal with no solution to the problem. Im concerned the AC unit was damaged due to the first techs mistake. The answers below are related to the first tech, James, visit."
kathy N.
winfield, illinois
"Did a good job and looked like he knew what he was doing. Did not try to sell things not needed"
zaheer S.
plainfield, illinois
herbert C.
wheaton, illinois
"We did not receive a call from technician or dispatcher when texhnician was on their way to our home."
ms jensen J.
geneva, illinois
"The service was very professional and done in a timely fashion. We were a little surprised by having a service person from Comfort Care instead of Golden Seal. However, that did not seem to impair the service. A request I would have for the future would be for the customer to receive the yellow copy of the receipt instead of the pink copy to make the customer copy more readable."
mr brown B.
naperville, illinois
"Friendly, communicated well & efficient"
katherine K.
lombard, illinois
"The tech was very thorough and provided me with great information"
mike P.
batavia, illinois
jeanette M.
naperville, illinois
"Technician was on time, called with an estimated arrival time,"
mary nickol N.
wood dale, illinois
"Technician was very polite, went right to work and explained what needed to be done by me. Showed me how to set my thermostat."
scott F.
plainfield, illinois
kurt O.
naperville, illinois
"Tech was knowledgeable"
greg D.
naperville, illinois
"Salesman not knowledge. Informed me that my condenser was not sized right. (Golden Seal installed it in 2003)."
allen J.
aurora, illinois
"First appointment canceled day of because we had the 4-6 time slot so Were sure no one wanted to work late. Then when tech did come he showed up with mud caked in his shoes but walked into house carrying the booties. He put them on when asked but the mud stains were already on the entry carpet runner. Tech also arrived almost an hour late without any notice from GS that he was running late."
dominick G.
crestwood, illinois
stephen W.
naperville, illinois
joyce A.
st charles, illinois
alan M.
saint charles, illinois
timothy C.
addison, illinois
"Cesar is the best"
maria E.
wheaton, illinois
"Ariana was very professional, friendly, and helpful. One of the best techs we've had from GSSE!"
ms bingham B.
elburn, illinois
mr gohl G.
glendale hts, illinois
"except for price all were very knowledgeable"
tande C.
warrenville, illinois
"Very satisfied with last visit, but it was necessary because previous tech failed."
mr riordan R.
lombard, illinois
"The technician was professional, efficient and communicated well."
lord & ankle A.
carol stream, illinois
"Thorough knowledgeable highly qualified technician"
mr benson B.
st.charles, illinois
nicholas D.
naperville, illinois
"The weather did not behave....it was raining, and the technician has to cancel the ac maintenance work and reschedule to June 10th."
sally B.
geneva, illinois
"Very prompt, considerate, efficient, and caring. I am sorry I dont have his name but he did an excellent job, a ten."
charles M.
aurora, illinois
"Very poor service!"
rosemary B.
wheaton, illinois
"He was clean, polite, did what he came to do and was gone. Very professional."
emery A.
glen ellyn, illinois
"Cory was able to fix the wiring so both our AC and furnace work properly."
herbert C.
wheaton, illinois
"Service was rendered on relatively short notice."
gina G.
st charles, illinois
"Spent the cost of a service call and they did nothing except try to sell me a new air conditioner with their new monthly payment plan. Didnt even clean the old one! They were condescending and extremely pushy. Called another company and had it working the next day."
mrs truex T.
aurora, illinois
"I was satisfied with the recent service on 5/24. I was not satisfied with May 1 service. He did not service correctly which is why you had to come out again on 5/24."
kirit P.
naperville, illinois
"Very courteous technician telling us the details of his AC tuneup. Came earlier than the time promised."
mr adams A.
aurora, illinois
karen S.
naperville, illinois
adele H.
wheaton, illinois
george M.
westmont, illinois
samantha B.
st charles, illinois
elise Y.
north aurora, illinois
"Marco worked quickly and was very professional and friendly."
randy S.
south elgin, illinois
allen L.
naperville, illinois
michael N.
west chicago, illinois
mrs erschen E.
aurora, illinois
"Very polite and on time."
mr huggins H.
algonquin, illinois
"The young man knew what he was doing and explained what he did"
mr wych W.
naperville, illinois
"Very professional in the work and communication."
dan B.
wheaton, illinois
marla K.
st charles, illinois
"Fast, dependable service, technician did a great job."
ken B.
naperville, illinois
peggy M.
glen ellyn, illinois
ghasem P.
naperville, illinois
luzern R.
dekalb, illinois
"The technician arrived on time and seemed to do his work very efficiently."
james B.
st charles, illinois
"He was quick, honest and experienced"
mr hale H.
naperville, illinois
matt H.
naperville, illinois
"Normally this wouldn't matter, but my tech called to say he would be early and I had to cut my day short in order to accommodate. I know, in general, I should just be happy that he showed up."
sreedhar K.
naperville, illinois
david H.
naperville, illinois
"The service reps were friendly, and they were considerate of our home by wearing shoe coverings."
don H.
bartlett, illinois
"Replacement filter i was sold does not properly fit. It has gaps and wobbles in place. It will not filter properly. I sent an email with picture to goldenseal@serviceexperts.com explaining dissatisfaction and requesting the $58 credit back to my account. Awaiting response"
robert H.
naperville, illinois
"Didn't clean the bottom of the condenser like previous tech did."
nancy Z.
bartlett, illinois
steve D.
bartlett, illinois
"very professional"
terri H.
batavia, illinois
"Efficient, friendly"
james C.
naperville, illinois
robert M.
naperville, illinois
"Quick and professional service that resolved the immediate issue. However, unable to diagnose the root cause."
mr leader L.
clarendon hills, illinois
"Tech was friendly and went about his business."
larry N.
batavia, illinois
"Friendly service and good communication from Angel and Mark"
john R.
aurora, illinois
patricia L.
st charles, illinois
"Not perfect because he forget to set my thermostat back to auto"
mrs seidler S.
elgin, illinois
"Very thorough& efficient, very pleasant"
mrs kelly K.
elgin, illinois
william V.
carol stream, illinois
mr grube G.
addison, illinois
"Thorough inspection and explanations."
jeff S.
st.charles, illinois
donna T.
naperville, illinois
"Quick, polite, efficient."
robert H.
batavia, illinois
"He went out of his way to help, explain & educate."
dwayne E.
naperville, illinois
bob E.
aurora, illinois
elizabeth L.
aurora, illinois
mrs lee nelson N.
winfield, illinois
mike W.
naperville, illinois
"Great attitude, friendly, obeyed Covid protocals."
brian G.
aurora, illinois
utpal S.
naperville, illinois
richard B.
wheaton, illinois
melodee K.
west chicago, illinois
"very professional in all areas"
kim H.
elgin, illinois
"As usual the technicians are friendly professional and informative"
cheryl M.
st charles, illinois
ray F.
geneva, illinois
"Our technician, Angel was everything we expected, and more. Professional, friendly and courteous. Golden Seal is fortunate to have in in their employ."
mr degenhart D.
geneva, illinois
mr johnson J.
park forest, illinois
trina F.
saint charles, illinois
"professional, friendly, and thorough."
susan W.
st charles, illinois
susan A.
batavia, illinois
"Angel did what he could. As always he did it know how to service the mini split that was Sold by Golden seal. Every time I schedule service there is always an attempt to reschedule at the last minute. There was supposed to be a follow up appointment to look at the mini split and an appointment was made. As usual it was rescheduled 2 hours before scheduled time and no one offered a reschedule. I will be looking for a different vendor as soon as the service contract is fulfilled"
mr a. robinson R.
naperville, illinois
"Friendly and knowledgeable about my equipment."
mr davis D.
naperville, illinois
"Alex was inexperienced and damaged several parts of the system that had been in good working order. I am now waiting for Golden Seal to replace the thermostat that he broke."
cheryl F.
lombard, illinois
"Needed to have my filter on furnace changed and when he was leaving I asked I he changed it he said no we can ship one to you. What is that. Reason he came out was for routine maintenance including changing filter."
steve H.
st charles, illinois
frank N.
naperville, illinois
mr la montagna M.
schaumburg, illinois
michael P.
bartlett, illinois
"Very professional, knowledgable and hard working."
arthur H.
lockport, illinois
mrs lesmann L.
st charles, illinois
"Very efficient and friendly."
marie fukar F.
la grange, illinois
"The tech notified me he was coming. He was early and did a great ?? job. He even turned off the basement lights. Very friendly and professional."
manzoor H.
naperville, illinois
"The service people were courteous and polite. Did a good job."
mrs heiney H.
elmhurst, illinois
"Technician has been to my home before and always been respectful and thorough."
robert S.
schaumburg, illinois
terese B.
st charles, illinois
"Very knowledgeable and efficient."
bud V.
aurora, illinois
"Tech was on time and called before arrival. Did a good job of explaining servies."
don D.
wheaton, illinois
"quick easy comprehensive and informative"
sandy P.
hampshire, illinois
"On time. Very good cleaning."
mr muth M.
st charles, illinois
leo D.
sugar grove, illinois
"Both techs were great and explaining/answering questions I had."
ms kolman K.
glen ellyn, illinois
"Caesar was rather short and impatient with me when I asked for help setting the thermostat. He said it was my responsibility to do. Then he went very fast to set it and I need more time. If it is not right, I will be calling and want another tech. ??"
mary B.
sugar grove, illinois
"Cesar was so polite and professional. Explained everything that he was going to do. Answered all my questions. Will always ask to have him as my technician!"
mr eigelsbach E.
western springs, illinois
pat H.
south elgin, illinois
"Job well done"
steve K.
st charles, illinois
bryan W.
streamwood, illinois
bobby L.
st charles, illinois
"Technician was angry and although stated he fixed the problem, the humidifier was leaking again the next day. He did not replace the water pad which was filthy and causing the problem."
dennis T.
batavia, illinois
sondra B.
geneva, illinois
bruce D.
st charles, illinois
"Very pleasant technician. He explained his findings thoroughly."
mr dieken D.
geneva, illinois
"Your technicians are always polite and friendly, just like Alex."
laura B.
plainfield, illinois
"Cory was prompt, polite, knowledgeable and very thorough. The same can also be said of the person who scheduled our appointment. Golden Seal has been an excellent company to deal with from purchase, installation and maintenance."
ganesh S.
naperville, illinois
john G.
dekalb, illinois
steve C.
addison, illinois
"Great guys, worked hard. Very informative. Great company; we will continue to use your services and happily recommend!."
mrs lezczynski L.
northlake, illinois
tom H.
st charles, illinois
carol H.
geneva, illinois
"I WAS ABLE TO HAVE A TECHNICIAN COME DURING THE COLD BLAST EVEN THO I HAD HEAT. IT WAS AN ALERT ON THERMOSTAT. MORY ALSO INSTALLED A DRAIN ALERT."
james Z.
geneva, illinois
"did a great job"
eileen L.
batavia, illinois
robert S.
aurora, illinois
"Scheduling was a nightmare - I was lied to on every occasion as to the tech and the arrival time promised. The Tech was great! Unfortunately he is just working for one horrible excuse for a service company organization."
mr mues M.
addison, illinois
"I received a call from the office, after the time slot the technician was to arrive, that he would not make it that day. I was told I would have to reschedule. I could not take more time off of work at this time. I got another call back saying the technician will make it over, but will come later in the day. I was okay with that, as long as it would be done that day. The job ended up being completed that day, and turned out well in the end. I also received a bit of a discount on the price, which was very appreciated."
consuela G.
bartlett, illinois
manny V.
naperville, illinois
"Cesar is an experienced, competent, service-oriented technician who showed up on time and got the job done."
jayne W.
wood dale, illinois
daniel N.
warrenville, illinois
"Always willing to give us tips on how to prolong our equipment...on time and works well with the client"
perry H.
naperville, illinois
ms santo S.
st charles, illinois
daniele E.
st charles, illinois
"Zach did an excellent job of diagnosing the issue. He was thorough with checking everything out, thorough with showing me and explaining to me everything he found and was willing to speak to my warranty company on the phone."
chris F.
sugar grove, illinois
debbie L.
carpentersville, illinois
"I have Angel almost every year for both my A/C and furnace check. He does amazing"
eva N.
wayne, illinois
"Tech was on time, professional and very pleasant to work with!"
janis W.
plainfield, illinois
"Arrived on time and answered all my questions."
len B.
bloomingdale, illinois
van S.
geneva, illinois
"Service technician was knowledgeable and helpful"
mr cali C.
elburn, illinois
"Efficient, reliable and, dependable"
arlan H.
plainfield, illinois
wendy S.
elgin, illinois
"Ceaser is the best he does a great job he always gets the job done."
mr hallett H.
west chicago, illinois
"It was a sales job instead of a service job. Never again!"
randolph D.
st charles, illinois
"Turns out the scheduler failed to actually assign a technician to my repair job. I had to place two other calls to actually get someone out. A day later, once a technician was assigned to my repair, he responded promptly and made the repairs. However, today my system is still leaking and I have had to place another service call."
sunil R.
schaumburg, illinois
"My home heat went out after a routine furnace tune up. Then a 2nd technician came - fixed something and left. Heat dropped again. Then a 3rd technician came the next day morning and finally fixed it."
gail H.
bloomingdale, illinois
"It was a very cold day. The tech came within a half an hour and restored my heat promptly."
chris Y.
elgin, illinois
"Zach was polite, professional and explained everything well"
mary G.
elburn, illinois
"I called and asked for service sooner than scheduled. Customer service contacted dispatcher and it was done."
beverly F.
wood dale, illinois
theresa B.
bartlett, illinois
michael F.
aurora, illinois
"Zack was very informative and answered all my questions."
jason W.
naperville, illinois
"Made my furnace issue a priority and fixed as soon as possible"
mrs watros W.
sandwich, illinois
"Golden Seal technicians have always provided us with good service."
charles S.
la grange park, illinois
"Technician was friendly, clean and efficient, and wore a mask the whole time in house."
simon B.
naperville, illinois
"Very helpful"
labros H.
st charles, illinois
"The technician charged me $185 to install a $35 igniter, which took him about 10-15' to install. I find this gouging unacceptable."
duane S.
carol stream, illinois
"Specifically requested ONLY CAESAR. Come to find out not only did Caesar not show up as promised, but he wasnt even working the day of my service call!!!"
daniel M.
elgin, illinois
mr taylor T.
maple park, illinois
"The employee of your company who serviced our furnace was extremely professional, polite, and understanding"
steve H.
maple park, illinois
mr hale H.
naperville, illinois
david P.
st charles, illinois
"Tech was very courteous, was on time and was understanding of our situation."
brian S.
wheaton, illinois
mrs minogue M.
glen ellyn, illinois
"Professional"
bob R.
saint charles, illinois
"Alex was timely, courteous and informative."
mark B.
carol stream, illinois
"Cesar has a wealth of HVAC knowledge and is the consulate professional! He is so personable and a pleasure to interact with."
ms myung W.
warrenville, illinois
"PROMPT, EXPLAINS WELL, COURTEOUS"
darryl H.
hoffman estates, illinois
"He's been here before so I just let him have at it. He arrived early but that suited me fine."
mrs guagliardo G.
naperville, illinois
"The problem has not been fixed."
ms aguado A.
west chicago, illinois
"You guys are the best very friendly people on the phone in person"
mr lynch L.
western springs, illinois
kim S.
carol stream, illinois
robert S.
darien, illinois
mr riordan R.
lombard, illinois
"The sales consultant explained our options very clearly and thoroughly. The installers were professional and efficient."
rodger M.
geneva, illinois
"Good service. Answered all of my questions. Suggested filter replacement which I handled myself."
james U.
batavia, illinois
"Angel is knowledgeable and helpful. He answers all questions in a way one can understand."
christine P.
geneva, illinois
"Friendly, safe, efficient."
mrs D.
streamwood, illinois
"I wish I could remember my technition's name, He has been here twice and ech time he is courtious and efficient."
sean D.
wayne, illinois
"I am giving a '5' because i must look at the whole picture of the repair and how we arrived at needing the repair. For the repair itself I would give Cesar a '10', however i have to give a '1' for prior maintenance; i.e. as a customer on a maintain plan 2x annually for years it is extremely concerning and upsetting to learn the repair that was needed was a result of a leak that was occurring for a while, and while no exact time table was provided it sure seemed like years not months. So the questions becomes how do we have a leak that has caused so much rust and potential damage go unreported by prior service techs. especially since we are an regularly scheduled maintenance schedule."
todd C.
hoffman estates, illinois
"Mory as excellent! I happened to be working near by and he pointed out things I should consider, offered advice, and made recommendations throughout that were helpful and something I considered above and beyond."
shirley E.
sugar grove, illinois
"Polite, on time, friendly and quick."
sandra D.
st charles, illinois
"Cory stayed on the job and got the thermostat running even though I was offered no encouragement by someone from company about the company's ability to handle the job. He was great and well worth it (the $99)."
caroline D.
la grange, illinois
"The technician who was here was professional, efficient and helpful. I'm grateful for this survey as I've been meaning to call and let Golden Seal know how great he was."
linda N.
geneva, illinois
paul P.
franklin park, illinois
"Angel was professional and understanding."
daniel wiest W.
yorkville, illinois
"Technician was very courteous and efficient. Performed the service throughly and quickly. Explained options for needed and optional parts."
sandra N.
st charles, illinois
"Very respectful, very prompt and makes you feel like you really matter."
mike M.
geneva, illinois
"Clear communications"
karl R.
dekalb, illinois
dennis K.
itasca, illinois
diane J.
st charles, illinois
mr brandenburg B.
st charles, illinois
"Seemed very knowledgeable and completed the work quickly and efficiently"
john W.
plainfield, illinois
martin D.
geneva, illinois
"Easy"
michael K.
geneva, illinois
ed M.
elgin, illinois
"The thermostat connection should have been the first thing checked out. It wasn't. I was told the thermostat needed new batteries when the technician called me up with his bill. I would suggest that servicemen be provided with thermostat batteries among all the supplies that they carry."
mary O.
cicero, illinois
"Very good technician"
dennis P.
st charles, illinois
"Friendly service, great explanation of recommended services, very respectful of customer and property."
annette W.
naperville, illinois
"George was very nice."
brian G.
aurora, illinois
scott B.
st charles, illinois
mrs guagliardo G.
naperville, illinois
"The furnace is still making the same noise."
danny W.
sycamore, illinois
"They are very knowledgeable technicians"
steve R.
lombard, illinois
julius T.
west chicago, illinois
"Prompt, courteous, and completed in a timely manner"
mr olender O.
itasca, illinois
"They were able to answer all my questions"
bonita G.
elgin, illinois
"The only reason I didn't give a 10 was that my scheduled tune up was to occur between 4-6 pm and I was called at 2 pm to say my technician was on the way and would arrive at 2:30. I was able to make this work but in the future please keep to your scheduled times. I had to leave work an hour before I had planned to."
richard M.
st charles, illinois
"Polite prompt effective service"
joseph P.
medinah, illinois
mrs menacho M.
wheaton, illinois
diane S.
elgin, illinois
"The technician was very knowledgeable and helpful."
judy H.
rochelle, illinois
william N.
bolingbrook, illinois
"Knowledgeable, informative, professional, and personable attitude."
mr schejbal S.
st charles, illinois
"professional"
jaime E.
elgin, illinois
micheal H.
geneva, illinois
stiles B.
plainfield, illinois
"Very friendly and knowledgeable"
yigang C.
naperville, illinois
"He did a nice job and solved our problem by installing a new humidifier. But I found a pipe leaking."
fred D.
west chicago, illinois
"Friendliness and professionalism of technician"
mr hoeppner H.
glen ellyn, illinois
mr pettit P.
geneva, illinois
"Your techs are great"
kathie D.
batavia, illinois
"Happy with the service"
ron N.
elmhurst, illinois
"The service tech, Cesar, was great. Something we have come to expect after more than three decades of being customers. We have also convinced several family members to use Golden Seal. Because of our maintenance agreement, all labor charges were waived. However, unfortunately, we were charged $49 for a humidifier pad, which I later purchased on Amazon2 for $18. Cost of doing business?"
ken E.
st. charles, illinois
"Technicians got here in a very short time and work was completed in a timely matter."
bob W.
st charles, illinois
charlie L.
aurora, illinois
"The service tech not only explained what was wrong but why and explained what he was going to do."
mr paul S.
naperville, illinois
"Tech had no idea how to fix a tankless water heater. The scheduler was told we had tankless water heater, but when tech arrived he didnt know"
mark B.
elgin, illinois
"Tech said his order was for 1000AM and 12PM"
mr frye F.
batavia, illinois
sylvia S.
montgomery, illinois
"Accomadation for my ability to walk were made"
arlan H.
plainfield, illinois
"After 3 return visits after routine maintenance was done problem created during maintenance still persists. Currently waiting for call back for the forth time. Code 273. No heat!"
mr downing D.
west chicago, illinois
"The technician was very knowledgeable and provided helpful suggestions on how to make sure that my HVAC system is properly maintained. He suggested that we install a drain bypass system in case we have a blockage in the mainline. We may consider this at our next visit and he made a note to discuss this with us at that time. In the mean time he told me what to look for if there is s problem and how to clean it myself if there is s blockage in the drain."
peggy M.
glen ellyn, illinois
"On time, efficient, knowledgeable"
james C.
naperville, illinois
"See my google review which you responded to"
tom P.
st charles, illinois
wesley S.
carol stream, illinois
"Technician was courteous and told me how the inspection went. Let me know the details of what was done. Was very respectful of property."
mrs nelson N.
carol stream, illinois
"Very nice, did a complete check and provided helpful suggestions."
ms rataj R.
elgin, illinois
"there was a mix up with the service date, originally scheduled for 12/30, but then confirmed for 12/18 for 4 pm. was told technician would call first. He did not. he showed up around 1 pm. He was just lucky someone was home"
mrs peterson P.
west chicago, illinois
"The tech was able to get the thermostat back operating. He thought he had it connected to the internet when he left, however it is still not working. The surprise was it was covered by warranty so there was no cost to us. I still would like the thermostat to connect to the internet, but I am just happy the thermostat is back online."
mike B.
naperville, illinois
shae M.
schaumburg, illinois
"Over 3 weeks to get an appointment, we were promised preferential treatment when we signed up for this overpriced service. I made an appointment date you changed it to 3 weeks later without even a curtesy call."
robert S.
geneva, illinois
"He worked hard and completed the job thoroughly in good time."
joe F.
elgin, illinois
"Excellent service rep"
christina W.
bloomingdale, illinois
mr young Y.
north aurora, illinois
mr baars B.
north aurora, illinois
"efficient and in time"
raymond P.
wheaton, illinois
"Technician was on time, polite, and provided excellent service"
brandon V.
streamwood, illinois
"Our furnace quit running on a Tuesday evening around 5pm. Angel and a co-worker came out the next day and quickly diagnose the need for a new gas valve. The part was ordered but it didn't come in until Thursday. The dispatcher did call me when it arrived but first wanted to install it on Monday! I couldn't believe it. that would be another 3-4 days with no heat. The dispatcher quickly came back and then said they could come Friday. Angel was a great technician, very courteous, respectful and did a great job. I just had issues with the length of time on parts and scheduling."
darrel W.
oswego, illinois
"The technician Angel was very thorough in the service he gave me. He was courteous and thoughtful as he came into my home prepared with protective gear during this pandemic."
steve S.
carol stream, illinois
ghasem P.
naperville, illinois
"he seemed to be detailed and thorough"
mary anne B.
woodridge, illinois
"No explanation on receipt what was done. He didnt say if the furnace was in good/bad condition."
james S.
wheaton, illinois
"Went over every thing and explained the current status of furnace."
mrs hammond H.
bolingbrook, illinois
"The technician took care of the problem"
mr kurgan K.
schaumburg, illinois
joe G.
st charles, illinois
"Angel was very thorough and answered my questions and concerns"
vipin M.
naperville, illinois
gary p.
wheaton, illinois
"Tech arrived on time. Was very safety conscience, friendly, professional and finished in a timely manner"
mr rockett R.
elmhurst, illinois
"Cory was very thorough with the check and cleaning of our furnace. He clearly explained what he did, and the difference between filters. He was very pleasant, provided good customer service, and appreciated his wearing a mask while in our home. We are long time customers of Golden Seal."
sharon S.
warrenville, illinois
"Angel was thorough, careful, and responsive to my questions. He took my post-appt. questions by phone and returned to my house when my problem continuedl"
paula S.
oak lawn, illinois
phillip C.
saint charles, illinois
"Friendly representatives, thorough work leaving my confident in our equipment operation"
dan P.
lombard, illinois
mr sparbanie S.
naperville, illinois
peter T.
st charles, illinois
"He explained all he was doing and why."
mike W.
naperville, illinois
"You rescheduled once, no big deal, but the reschedule was many weeks out."
mr staub S.
winfield, illinois
mr grube G.
addison, illinois
"Respectful, care of property, on time, efficient"
elizabeth L.
aurora, illinois
"Techs were on time, very professional and careful to keep everything neat."
eleanor F.
elmhurst, illinois
phil S.
wheaton, illinois
"He was cordial and efficient. Plus he discounted humidifier tune up. Two furnaces serviced and installation of two UV lites should be discounted rather than twice one furnace."
richard H.
oswego, illinois
"Cory was polite and technically proficient"
stephen W.
naperville, illinois
linda B.
wood dale, illinois
"They did a great job but I wish they had more time to explain the thermostat more in depth."
raymond P.
wheaton, illinois
"technician was very prompt and quickly resolved my issue"
ron W.
wheaton, illinois
ms coker C.
elgin, illinois
"Technician Angel is always does a super job. I am very happy his service."
ben K.
hinsdale, illinois
"Technician was quick, efficient, polite."
mr a. robinson R.
naperville, illinois
"Good service"
gary K.
lombard, illinois
"It was not Josh, he was the best"
mary B.
sugar grove, illinois
"From making my appointment to Angel coming to do my winter check up. Golden Seal always delivers professional and friendly customer service."
jerry E.
plainfield, illinois
"Josh gave us very good feedback"
ms wang W.
warrenville, illinois
martin K.
st charles, illinois
mr tuider T.
shorewood, illinois
bob B.
wheaton, illinois
"Actual Zack did a great job but the scheduler dropped the ball. I wanted a tune up, new UTV bulbs and a new electronic static filter. Zack did the tune up just fine but they did not give him bulbs or the filter."
kyle C.
south elgin, illinois
"good service"
alan T.
plainfield, illinois
"Josh is always friendly, efficient and professional."
mike D.
western springs, illinois
"Great service. On time, efficient"
mr cohoon C.
woodridge, illinois
"Goldenseal is always on time, does a great job with the service and the techs are great!"
jeanette M.
naperville, illinois
"Technician was respectful and I trusted his judgment"
linda B.
wood dale, illinois
"Very courteous and friendly"
todd K.
naperville, illinois