Golden Seal Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,176 Reviews
robert H.
naperville, illinois
"Didn't clean the bottom of the condenser like previous tech did."
nancy Z.
bartlett, illinois
steve D.
bartlett, illinois
"very professional"
terri H.
batavia, illinois
"Efficient, friendly"
james C.
naperville, illinois
robert M.
naperville, illinois
"Quick and professional service that resolved the immediate issue. However, unable to diagnose the root cause."
mr leader L.
clarendon hills, illinois
"Tech was friendly and went about his business."
larry N.
batavia, illinois
"Friendly service and good communication from Angel and Mark"
john R.
aurora, illinois
patricia L.
st charles, illinois
"Not perfect because he forget to set my thermostat back to auto"
mrs seidler S.
elgin, illinois
"Very thorough& efficient, very pleasant"
mrs kelly K.
elgin, illinois
william V.
carol stream, illinois
mr grube G.
addison, illinois
"Thorough inspection and explanations."
jeff S.
st.charles, illinois
donna T.
naperville, illinois
"Quick, polite, efficient."
robert H.
batavia, illinois
"He went out of his way to help, explain & educate."
dwayne E.
naperville, illinois
bob E.
aurora, illinois
elizabeth L.
aurora, illinois
mrs lee nelson N.
winfield, illinois
mike W.
naperville, illinois
"Great attitude, friendly, obeyed Covid protocals."
brian G.
aurora, illinois
utpal S.
naperville, illinois
richard B.
wheaton, illinois
melodee K.
west chicago, illinois
"very professional in all areas"
kim H.
elgin, illinois
"As usual the technicians are friendly professional and informative"
cheryl M.
st charles, illinois
ray F.
geneva, illinois
"Our technician, Angel was everything we expected, and more. Professional, friendly and courteous. Golden Seal is fortunate to have in in their employ."
mr degenhart D.
geneva, illinois
mr johnson J.
park forest, illinois
trina F.
saint charles, illinois
"professional, friendly, and thorough."
susan W.
st charles, illinois
susan A.
batavia, illinois
"Angel did what he could. As always he did it know how to service the mini split that was Sold by Golden seal. Every time I schedule service there is always an attempt to reschedule at the last minute. There was supposed to be a follow up appointment to look at the mini split and an appointment was made. As usual it was rescheduled 2 hours before scheduled time and no one offered a reschedule. I will be looking for a different vendor as soon as the service contract is fulfilled"
mr a. robinson R.
naperville, illinois
"Friendly and knowledgeable about my equipment."
mr davis D.
naperville, illinois
"Alex was inexperienced and damaged several parts of the system that had been in good working order. I am now waiting for Golden Seal to replace the thermostat that he broke."
cheryl F.
lombard, illinois
"Needed to have my filter on furnace changed and when he was leaving I asked I he changed it he said no we can ship one to you. What is that. Reason he came out was for routine maintenance including changing filter."
steve H.
st charles, illinois
frank N.
naperville, illinois
mr la montagna M.
schaumburg, illinois
michael P.
bartlett, illinois
"Very professional, knowledgable and hard working."
arthur H.
lockport, illinois
mrs lesmann L.
st charles, illinois
"Very efficient and friendly."
marie fukar F.
la grange, illinois
"The tech notified me he was coming. He was early and did a great ?? job. He even turned off the basement lights. Very friendly and professional."
manzoor H.
naperville, illinois
"The service people were courteous and polite. Did a good job."
mrs heiney H.
elmhurst, illinois
"Technician has been to my home before and always been respectful and thorough."
robert S.
schaumburg, illinois
terese B.
st charles, illinois
"Very knowledgeable and efficient."
bud V.
aurora, illinois
"Tech was on time and called before arrival. Did a good job of explaining servies."
don D.
wheaton, illinois
"quick easy comprehensive and informative"
sandy P.
hampshire, illinois
"On time. Very good cleaning."
mr muth M.
st charles, illinois
leo D.
sugar grove, illinois
"Both techs were great and explaining/answering questions I had."
ms kolman K.
glen ellyn, illinois
"Caesar was rather short and impatient with me when I asked for help setting the thermostat. He said it was my responsibility to do. Then he went very fast to set it and I need more time. If it is not right, I will be calling and want another tech. ??"
mary B.
sugar grove, illinois
"Cesar was so polite and professional. Explained everything that he was going to do. Answered all my questions. Will always ask to have him as my technician!"
mr eigelsbach E.
western springs, illinois
pat H.
south elgin, illinois
"Job well done"
steve K.
st charles, illinois
bryan W.
streamwood, illinois
bobby L.
st charles, illinois
"Technician was angry and although stated he fixed the problem, the humidifier was leaking again the next day. He did not replace the water pad which was filthy and causing the problem."
dennis T.
batavia, illinois
sondra B.
geneva, illinois
bruce D.
st charles, illinois
"Very pleasant technician. He explained his findings thoroughly."
mr dieken D.
geneva, illinois
"Your technicians are always polite and friendly, just like Alex."
laura B.
plainfield, illinois
"Cory was prompt, polite, knowledgeable and very thorough. The same can also be said of the person who scheduled our appointment. Golden Seal has been an excellent company to deal with from purchase, installation and maintenance."
ganesh S.
naperville, illinois
john G.
dekalb, illinois
steve C.
addison, illinois
"Great guys, worked hard. Very informative. Great company; we will continue to use your services and happily recommend!."
mrs lezczynski L.
northlake, illinois
tom H.
st charles, illinois
carol H.
geneva, illinois
"I WAS ABLE TO HAVE A TECHNICIAN COME DURING THE COLD BLAST EVEN THO I HAD HEAT. IT WAS AN ALERT ON THERMOSTAT. MORY ALSO INSTALLED A DRAIN ALERT."
james Z.
geneva, illinois
"did a great job"
eileen L.
batavia, illinois
robert S.
aurora, illinois
"Scheduling was a nightmare - I was lied to on every occasion as to the tech and the arrival time promised. The Tech was great! Unfortunately he is just working for one horrible excuse for a service company organization."
mr mues M.
addison, illinois
"I received a call from the office, after the time slot the technician was to arrive, that he would not make it that day. I was told I would have to reschedule. I could not take more time off of work at this time. I got another call back saying the technician will make it over, but will come later in the day. I was okay with that, as long as it would be done that day. The job ended up being completed that day, and turned out well in the end. I also received a bit of a discount on the price, which was very appreciated."
consuela G.
bartlett, illinois
manny V.
naperville, illinois
"Cesar is an experienced, competent, service-oriented technician who showed up on time and got the job done."
jayne W.
wood dale, illinois
daniel N.
warrenville, illinois
"Always willing to give us tips on how to prolong our equipment...on time and works well with the client"
perry H.
naperville, illinois
ms santo S.
st charles, illinois
daniele E.
st charles, illinois
"Zach did an excellent job of diagnosing the issue. He was thorough with checking everything out, thorough with showing me and explaining to me everything he found and was willing to speak to my warranty company on the phone."
chris F.
sugar grove, illinois
debbie L.
carpentersville, illinois
"I have Angel almost every year for both my A/C and furnace check. He does amazing"
eva N.
wayne, illinois
"Tech was on time, professional and very pleasant to work with!"
janis W.
plainfield, illinois
"Arrived on time and answered all my questions."
len B.
bloomingdale, illinois
van S.
geneva, illinois
"Service technician was knowledgeable and helpful"
mr cali C.
elburn, illinois
"Efficient, reliable and, dependable"
arlan H.
plainfield, illinois
wendy S.
elgin, illinois
"Ceaser is the best he does a great job he always gets the job done."
mr hallett H.
west chicago, illinois
"It was a sales job instead of a service job. Never again!"
randolph D.
st charles, illinois
"Turns out the scheduler failed to actually assign a technician to my repair job. I had to place two other calls to actually get someone out. A day later, once a technician was assigned to my repair, he responded promptly and made the repairs. However, today my system is still leaking and I have had to place another service call."
sunil R.
schaumburg, illinois
"My home heat went out after a routine furnace tune up. Then a 2nd technician came - fixed something and left. Heat dropped again. Then a 3rd technician came the next day morning and finally fixed it."
gail H.
bloomingdale, illinois
"It was a very cold day. The tech came within a half an hour and restored my heat promptly."
chris Y.
elgin, illinois
"Zach was polite, professional and explained everything well"
mary G.
elburn, illinois
"I called and asked for service sooner than scheduled. Customer service contacted dispatcher and it was done."
beverly F.
wood dale, illinois
theresa B.
bartlett, illinois
michael F.
aurora, illinois
"Zack was very informative and answered all my questions."
jason W.
naperville, illinois
"Made my furnace issue a priority and fixed as soon as possible"
mrs watros W.
sandwich, illinois
"Golden Seal technicians have always provided us with good service."
charles S.
la grange park, illinois
"Technician was friendly, clean and efficient, and wore a mask the whole time in house."
simon B.
naperville, illinois
"Very helpful"
labros H.
st charles, illinois
"The technician charged me $185 to install a $35 igniter, which took him about 10-15' to install. I find this gouging unacceptable."
duane S.
carol stream, illinois
"Specifically requested ONLY CAESAR. Come to find out not only did Caesar not show up as promised, but he wasnt even working the day of my service call!!!"
daniel M.
elgin, illinois
mr taylor T.
maple park, illinois
"The employee of your company who serviced our furnace was extremely professional, polite, and understanding"
steve H.
maple park, illinois
mr hale H.
naperville, illinois
david P.
st charles, illinois
"Tech was very courteous, was on time and was understanding of our situation."
brian S.
wheaton, illinois
mrs minogue M.
glen ellyn, illinois
"Professional"
bob R.
saint charles, illinois
"Alex was timely, courteous and informative."
mark B.
carol stream, illinois
"Cesar has a wealth of HVAC knowledge and is the consulate professional! He is so personable and a pleasure to interact with."
ms myung W.
warrenville, illinois
"PROMPT, EXPLAINS WELL, COURTEOUS"
darryl H.
hoffman estates, illinois
"He's been here before so I just let him have at it. He arrived early but that suited me fine."
mrs guagliardo G.
naperville, illinois
"The problem has not been fixed."
ms aguado A.
west chicago, illinois
"You guys are the best very friendly people on the phone in person"
mr lynch L.
western springs, illinois
kim S.
carol stream, illinois
robert S.
darien, illinois
mr riordan R.
lombard, illinois
"The sales consultant explained our options very clearly and thoroughly. The installers were professional and efficient."
rodger M.
geneva, illinois
"Good service. Answered all of my questions. Suggested filter replacement which I handled myself."
james U.
batavia, illinois
"Angel is knowledgeable and helpful. He answers all questions in a way one can understand."
christine P.
geneva, illinois
"Friendly, safe, efficient."
mrs D.
streamwood, illinois
"I wish I could remember my technition's name, He has been here twice and ech time he is courtious and efficient."
sean D.
wayne, illinois
"I am giving a '5' because i must look at the whole picture of the repair and how we arrived at needing the repair. For the repair itself I would give Cesar a '10', however i have to give a '1' for prior maintenance; i.e. as a customer on a maintain plan 2x annually for years it is extremely concerning and upsetting to learn the repair that was needed was a result of a leak that was occurring for a while, and while no exact time table was provided it sure seemed like years not months. So the questions becomes how do we have a leak that has caused so much rust and potential damage go unreported by prior service techs. especially since we are an regularly scheduled maintenance schedule."
todd C.
hoffman estates, illinois
"Mory as excellent! I happened to be working near by and he pointed out things I should consider, offered advice, and made recommendations throughout that were helpful and something I considered above and beyond."
shirley E.
sugar grove, illinois
"Polite, on time, friendly and quick."
sandra D.
st charles, illinois
"Cory stayed on the job and got the thermostat running even though I was offered no encouragement by someone from company about the company's ability to handle the job. He was great and well worth it (the $99)."
caroline D.
la grange, illinois
"The technician who was here was professional, efficient and helpful. I'm grateful for this survey as I've been meaning to call and let Golden Seal know how great he was."
linda N.
geneva, illinois
paul P.
franklin park, illinois
"Angel was professional and understanding."
daniel wiest W.
yorkville, illinois
"Technician was very courteous and efficient. Performed the service throughly and quickly. Explained options for needed and optional parts."
sandra N.
st charles, illinois
"Very respectful, very prompt and makes you feel like you really matter."
mike M.
geneva, illinois
"Clear communications"
karl R.
dekalb, illinois
dennis K.
itasca, illinois
diane J.
st charles, illinois
mr brandenburg B.
st charles, illinois
"Seemed very knowledgeable and completed the work quickly and efficiently"
john W.
plainfield, illinois
martin D.
geneva, illinois
"Easy"
michael K.
geneva, illinois
ed M.
elgin, illinois
"The thermostat connection should have been the first thing checked out. It wasn't. I was told the thermostat needed new batteries when the technician called me up with his bill. I would suggest that servicemen be provided with thermostat batteries among all the supplies that they carry."
mary O.
cicero, illinois
"Very good technician"
dennis P.
st charles, illinois
"Friendly service, great explanation of recommended services, very respectful of customer and property."
annette W.
naperville, illinois
"George was very nice."
brian G.
aurora, illinois
scott B.
st charles, illinois
mrs guagliardo G.
naperville, illinois
"The furnace is still making the same noise."
danny W.
sycamore, illinois
"They are very knowledgeable technicians"
steve R.
lombard, illinois
julius T.
west chicago, illinois
"Prompt, courteous, and completed in a timely manner"
mr olender O.
itasca, illinois
"They were able to answer all my questions"
bonita G.
elgin, illinois
"The only reason I didn't give a 10 was that my scheduled tune up was to occur between 4-6 pm and I was called at 2 pm to say my technician was on the way and would arrive at 2:30. I was able to make this work but in the future please keep to your scheduled times. I had to leave work an hour before I had planned to."
richard M.
st charles, illinois
"Polite prompt effective service"
joseph P.
medinah, illinois
mrs menacho M.
wheaton, illinois
diane S.
elgin, illinois
"The technician was very knowledgeable and helpful."
judy H.
rochelle, illinois
william N.
bolingbrook, illinois
"Knowledgeable, informative, professional, and personable attitude."
mr schejbal S.
st charles, illinois
"professional"
jaime E.
elgin, illinois
micheal H.
geneva, illinois
stiles B.
plainfield, illinois
"Very friendly and knowledgeable"
yigang C.
naperville, illinois
"He did a nice job and solved our problem by installing a new humidifier. But I found a pipe leaking."
fred D.
west chicago, illinois
"Friendliness and professionalism of technician"
mr hoeppner H.
glen ellyn, illinois
mr pettit P.
geneva, illinois
"Your techs are great"
kathie D.
batavia, illinois
"Happy with the service"
ron N.
elmhurst, illinois
"The service tech, Cesar, was great. Something we have come to expect after more than three decades of being customers. We have also convinced several family members to use Golden Seal. Because of our maintenance agreement, all labor charges were waived. However, unfortunately, we were charged $49 for a humidifier pad, which I later purchased on Amazon2 for $18. Cost of doing business?"
ken E.
st. charles, illinois
"Technicians got here in a very short time and work was completed in a timely matter."
bob W.
st charles, illinois
charlie L.
aurora, illinois
"The service tech not only explained what was wrong but why and explained what he was going to do."
mr paul S.
naperville, illinois
"Tech had no idea how to fix a tankless water heater. The scheduler was told we had tankless water heater, but when tech arrived he didnt know"
mark B.
elgin, illinois
"Tech said his order was for 1000AM and 12PM"
mr frye F.
batavia, illinois
sylvia S.
montgomery, illinois
"Accomadation for my ability to walk were made"
arlan H.
plainfield, illinois
"After 3 return visits after routine maintenance was done problem created during maintenance still persists. Currently waiting for call back for the forth time. Code 273. No heat!"
mr downing D.
west chicago, illinois
"The technician was very knowledgeable and provided helpful suggestions on how to make sure that my HVAC system is properly maintained. He suggested that we install a drain bypass system in case we have a blockage in the mainline. We may consider this at our next visit and he made a note to discuss this with us at that time. In the mean time he told me what to look for if there is s problem and how to clean it myself if there is s blockage in the drain."
peggy M.
glen ellyn, illinois
"On time, efficient, knowledgeable"
james C.
naperville, illinois
"See my google review which you responded to"
tom P.
st charles, illinois
wesley S.
carol stream, illinois
"Technician was courteous and told me how the inspection went. Let me know the details of what was done. Was very respectful of property."
mrs nelson N.
carol stream, illinois
"Very nice, did a complete check and provided helpful suggestions."
ms rataj R.
elgin, illinois
"there was a mix up with the service date, originally scheduled for 12/30, but then confirmed for 12/18 for 4 pm. was told technician would call first. He did not. he showed up around 1 pm. He was just lucky someone was home"
mrs peterson P.
west chicago, illinois
"The tech was able to get the thermostat back operating. He thought he had it connected to the internet when he left, however it is still not working. The surprise was it was covered by warranty so there was no cost to us. I still would like the thermostat to connect to the internet, but I am just happy the thermostat is back online."
mike B.
naperville, illinois
shae M.
schaumburg, illinois
"Over 3 weeks to get an appointment, we were promised preferential treatment when we signed up for this overpriced service. I made an appointment date you changed it to 3 weeks later without even a curtesy call."
robert S.
geneva, illinois
"He worked hard and completed the job thoroughly in good time."
joe F.
elgin, illinois
"Excellent service rep"
christina W.
bloomingdale, illinois
mr young Y.
north aurora, illinois
mr baars B.
north aurora, illinois
"efficient and in time"
raymond P.
wheaton, illinois
"Technician was on time, polite, and provided excellent service"
brandon V.
streamwood, illinois
"Our furnace quit running on a Tuesday evening around 5pm. Angel and a co-worker came out the next day and quickly diagnose the need for a new gas valve. The part was ordered but it didn't come in until Thursday. The dispatcher did call me when it arrived but first wanted to install it on Monday! I couldn't believe it. that would be another 3-4 days with no heat. The dispatcher quickly came back and then said they could come Friday. Angel was a great technician, very courteous, respectful and did a great job. I just had issues with the length of time on parts and scheduling."
darrel W.
oswego, illinois
"The technician Angel was very thorough in the service he gave me. He was courteous and thoughtful as he came into my home prepared with protective gear during this pandemic."
steve S.
carol stream, illinois
ghasem P.
naperville, illinois
"he seemed to be detailed and thorough"
mary anne B.
woodridge, illinois
"No explanation on receipt what was done. He didnt say if the furnace was in good/bad condition."
james S.
wheaton, illinois
"Went over every thing and explained the current status of furnace."
mrs hammond H.
bolingbrook, illinois
"The technician took care of the problem"
mr kurgan K.
schaumburg, illinois
joe G.
st charles, illinois
"Angel was very thorough and answered my questions and concerns"
vipin M.
naperville, illinois
gary p.
wheaton, illinois
"Tech arrived on time. Was very safety conscience, friendly, professional and finished in a timely manner"
mr rockett R.
elmhurst, illinois
"Cory was very thorough with the check and cleaning of our furnace. He clearly explained what he did, and the difference between filters. He was very pleasant, provided good customer service, and appreciated his wearing a mask while in our home. We are long time customers of Golden Seal."
sharon S.
warrenville, illinois
"Angel was thorough, careful, and responsive to my questions. He took my post-appt. questions by phone and returned to my house when my problem continuedl"
paula S.
oak lawn, illinois
phillip C.
saint charles, illinois
"Friendly representatives, thorough work leaving my confident in our equipment operation"
dan P.
lombard, illinois
mr sparbanie S.
naperville, illinois
peter T.
st charles, illinois
"He explained all he was doing and why."
mike W.
naperville, illinois
"You rescheduled once, no big deal, but the reschedule was many weeks out."
mr staub S.
winfield, illinois
mr grube G.
addison, illinois
"Respectful, care of property, on time, efficient"
elizabeth L.
aurora, illinois
"Techs were on time, very professional and careful to keep everything neat."
eleanor F.
elmhurst, illinois
phil S.
wheaton, illinois
"He was cordial and efficient. Plus he discounted humidifier tune up. Two furnaces serviced and installation of two UV lites should be discounted rather than twice one furnace."
richard H.
oswego, illinois
"Cory was polite and technically proficient"
stephen W.
naperville, illinois
linda B.
wood dale, illinois
"They did a great job but I wish they had more time to explain the thermostat more in depth."
raymond P.
wheaton, illinois
"technician was very prompt and quickly resolved my issue"
ron W.
wheaton, illinois
ms coker C.
elgin, illinois
"Technician Angel is always does a super job. I am very happy his service."
ben K.
hinsdale, illinois
"Technician was quick, efficient, polite."
mr a. robinson R.
naperville, illinois
"Good service"
gary K.
lombard, illinois
"It was not Josh, he was the best"
mary B.
sugar grove, illinois
"From making my appointment to Angel coming to do my winter check up. Golden Seal always delivers professional and friendly customer service."
jerry E.
plainfield, illinois
"Josh gave us very good feedback"
ms wang W.
warrenville, illinois
martin K.
st charles, illinois
mr tuider T.
shorewood, illinois
bob B.
wheaton, illinois
"Actual Zack did a great job but the scheduler dropped the ball. I wanted a tune up, new UTV bulbs and a new electronic static filter. Zack did the tune up just fine but they did not give him bulbs or the filter."
kyle C.
south elgin, illinois
"good service"
alan T.
plainfield, illinois
"Josh is always friendly, efficient and professional."
mike D.
western springs, illinois
"Great service. On time, efficient"
mr cohoon C.
woodridge, illinois
"Goldenseal is always on time, does a great job with the service and the techs are great!"
jeanette M.
naperville, illinois
"Technician was respectful and I trusted his judgment"
linda B.
wood dale, illinois
"Very courteous and friendly"
todd K.
naperville, illinois
ella S.
hanover park, illinois
"Your service technician is very prompt and courteous"
allan F.
naperville, illinois
"Zachary was very thorough."
ms bingham B.
elburn, illinois
patricia L.
st charles, illinois
james S.
plainfield, illinois
"Tech was pleasant and courteous and thorough."
lisa A.
bloomingdale, illinois
"We love Ceasar. He is professional, friendly and does a great job."
fred B.
st charles, illinois
brian K.
naperville, illinois
"The Techician was very personalable and friendly. He was knowledgeable and efficient."
mark B.
carol stream, illinois
"Rob Benton is so personable. He has a wealth of HVAC knowledge and is the consummate professional!"
elizabeth G.
carpentersville, illinois
"The technician was friendly and performed the required maintenance efficiently."
ms mulay M.
chicago hts, illinois
"Josh had a difficult repair on a gas line leak. did a great job on the repair. when Nicor checked location off leak it was perfect. Thanks so much."
john N.
bloomingdale, illinois
wendell J.
geneva, illinois
"Replacement part was not as readily available as I expected."
michael S.
st charles, illinois
mr wauer W.
geneva, illinois
"Efficient and friendly technician. Appreciate having the same technician inspect equipment. No unnecessary "upselling""
martha C.
naperville, illinois
"Liked Angel very much plus he did a great job. When you have employees like Angel you keep your customers!!"
debra N.
west dundee, illinois
beverly D.
hampshire, illinois
"very professional"
ms jensen J.
geneva, illinois
"Service expert provided all service required."
william G.
sleepy hollow, illinois
cheryl M.
st charles, illinois
james P.
dekalb, illinois
"Courteous, knowledgeable"
robert H.
batavia, illinois
mrs lohrey L.
wheaton, illinois
zaheer S.
plainfield, illinois
"Josh did an excellent job , he was very knowledgeable and answered my questions for my satisfaction! Please send josh for my future service callas. Thanks."
minnie K.
st charles, illinois
"He was very nice & & answered questions I asked. Plus he gave us helpful tips about using our Nedt thermostat"
carol W.
geneva, illinois
john L.
st charles, illinois
"On time , neat, very good information ,wore mask and cordial. Zack previously did our a/c tune up this summer."
linda E.
lagrange, illinois
"He performs each functions and explains what he has done, which I appreciate."
mr smith S.
carol stream, illinois
"Very Friendly and knows our system, and has been here before"
ed J.
geneva, illinois
michael werden W.
bartlett, illinois
"Very knowledgeable and efficient. Good people skills."
kimberly D.
st charles, illinois
"Lack of communication that tech was running late at first stop, and the two hour window that i was given 8am-10am didnt arrive until almost 10am. I had another service being done at my home and had to juggle the two at the same time, not to mention my time is valuable as well. If tech is going to be late for a customer 2 hour window-the customer should have been notified."
gary M.
bartlett, illinois
"Very friendly and explained what he was going to do."
shelly S.
bartlett, illinois
"He was professional and thorough"
mr a. robinson R.
naperville, illinois
"Satisfied"
mr hoshell H.
aurora, illinois
"Always friendly and professional service"
mr ellingson E.
carpentersville, illinois
"After being a loyal customer for 8 years my thermostat pad went blank in June. I called to see if you could put a new one on and was told the price would be over $800. Two days earlier ComEd included in by bill an offer for a Honeywell digital thermostat for $99. While I'm sure yours is better the $700 price difference was too much. I paid a company $99 to install. Everything worked great until you came in for my yearly furnace servicing an I was told the furnace had not been connected. I was told by Zach that he could connect it but it would be $66. The next thing I know Zach is on the phone with your office and a little while later he is replacing my Humidistat and he's telling me the $66 charge is now $170 and the Humidistat wouldn't work with the replacement thermostat and the total charges would be $458. I hope the killing you made on this sale was worth losing a customer for life."
douglas N.
de kalb, illinois
mrs tanner T.
oak brook, illinois
mr riordan R.
lombard, illinois
"The technician was professional and efficient. He was effective at problem solving which was needed for this job."
john M.
campton hills, illinois
"Professional"
kurt O.
naperville, illinois
steve R.
lombard, illinois
"Technician was great"
franklin S.
wheaton, illinois
mr adams A.
aurora, illinois
rose E.
genoa, illinois
"Friendly, thorough"
jason K.
darien, illinois
"The service tech was prompt, polite, and went above and beyond to ensure a quality service visit. He listened while I explained my concerns and did his best to help alleviate my concerns about my HVAC system. I highly recommend him."
tony M.
mokena, illinois
"Service technician was very nice and polite. Inspection and service was very helpful. Both units were serviced when scheduled and completed in a short time."
mr jerry B.
west chicago, illinois
"The Golden Seal Service men did a great job from start to finish! The ensured that there was no damage to the carpeting or woodwork as they maneuvered to water heater to the lower level. Installation was completed without delay and they ensured that the old water tank was removed and any mess they may have made was cleaned up. They were very polite and a pleasure to do business with!"
monique G.
naperville, illinois
"On time and serviced unit in a timely manner"
robert S.
darien, illinois
"Technician was thorough."
thomas E.
sugar grove, illinois
"On time, actually early, respectful of my home, provided good info about condition of HVAC, told me filter needed replacement, thorough."
lester W.
naperville, illinois
"He had a good attitude and showed critical thinking."
dan P.
lombard, illinois
mrs wadsworth W.
aurora, illinois
"Tech professional and efficient"
michael P.
bartlett, illinois
"Call was scheduled between 8 and 10. No technition OR call regarding a no show. I called at 10:15 and was disconnected twice. Very poor service."
simon B.
naperville, illinois
"Very helpful/prompt and freindly"
melinda J.
aurora, illinois
ralph S.
hoffman estates, illinois
"he did a great job"
herbert C.
wheaton, illinois
"Josh seems to know what he is doing and notices small details that neede adjusting."
bruce B.
batavia, illinois
dave L.
naperville, illinois
lowel-laur H.
geneva, illinois
"Still waiting for a phone call concerning the inspection of the evaporator coils."
mrs van cleve C.
maple park, illinois
"He was on time, very neat, pleasant."
phyllis R.
bartlett, illinois
"I referred my daughter to Golden Seall"
jeff F.
wasco, illinois
tony L.
naperville, illinois
"have requested invoice or bill, but still haven't received after one day. we don't know what exactly has been fixed, no reciept or worksheet, or email is received"
chuck D.
carol stream, illinois
judy B.
bolingbrook, illinois
"Checked all my cooling. Wore shoe covers and was very careful to maintain social distancing. Plus Josh smiles!"
ken S.
aurora, illinois
"Technician arrived on time and completed the work."
mr kyte K.
villa park, illinois
"I was satisfied with the installation experience. However, I had a problem with the bill as I got double billed for the same service on my VISA card. I have raised that to you and that is now with your accountanting Department. I was contacted by someone in your accounting after the service saying that the did not have my VISA card number. I gave it to them though I thought that this had been provided at the time of service. Result was I got charged twice. Things appear to have passed in the air."
jeff F.
st charles, illinois
"Tech was on time, worked quick gave me useful info."
daniel wiest W.
yorkville, illinois
"Technician was very informative as to equipment current status and conditions."
gordon D.
st. charles, illinois
"The Techician was extremely professional and explained everything about the unit and operation and his service being performed."
ms palello P.
woodridge, illinois
lindell W.
plano, illinois
"Customer service over the phone was kind. Technician arrived on time. He was very professional and explained everything."
john M.
wheaton, illinois
"Called to get information about having a new hot water heater installed. Service adviser took my information and said someone will get back to me within the hour. 2 hours later no call I called again and someone apologized and said they would check on the delay. Finally, over 5 hours later the salesman, Hector, called and asked if he could help. I explained this was the second time in a row where I had scheduling problems. Last time we waited for a part, had a scheduled service appointment and as it turned out the part was never ordered. Talked to the general manager, Chris, and he was able to rush the part a few days later. After waiting for a return call for over 5 hours I called 4 other HVAC companies, spoke to a sales person at each company and was given a price. I finally contacted on of the companies and scheduled a new hot water heater installation which as it turned out was over $300 less for the same White model price of Golden Seal."
mr drexler D.
oakbrook terr, illinois
"Josh knew exactly what was wrong and was able to fix the problem quickly so we had air again."
tom H.
st charles, illinois
"Technician, scheduling were great. Only negative was price of replacement parts (filters)"
maria E.
wheaton, illinois
"Matt is very knowledgeable, professional, and friendly."
william H.
south elgin, illinois
theodore O.
naperville, illinois, illinois
"Angel did a great job assessing our situation, ordering the part and installing the 1st floor thermostat this morning. Angel after the installation provided my wife and I a quick tutorial of the thermostat. He did a great job on all fronts."
jane N.
huntley, illinois
"Zach really seemed to know what he was doing. Any question I had he explained it very well. I am hard of hearing and he took that into account. He explained other things to me also."
gabrielle L.
batavia, illinois
kathy W.
sandwich, illinois
"Matt was very nice & professional. He spent a lot of time servicing the furnace & AC."
labuda B.
plainfield, illinois
leanette H.
north aurora, illinois
donna M.
naperville, illinois
"The process went smoothly."
romi B.
naperville, illinois
"Very friendly, fast service."
terry J.
elgin, illinois
"Always professional and helpful ."
marco F.
st. charles, illinois
"On time friendly."
antoinetta M.
addison, illinois
"The job went very well."
darryl H.
hoffman estates, illinois
ellen V.
elgin, illinois
"Very competent technician."
allen L.
naperville, illinois
pat W.
aurora, illinois
"Matt was prompt, courteous, attentive to the job and explained everything that was done or needed before he left"
cheryl green G.
addison, illinois
james M.
saint charles, illinois
"Quick response to No A/C problem.Angel quickly disgnosed the problem and installed a replacement surge protector. He has been here the last 3 calls. Very professional and trustworthy."
ken B.
naperville, illinois
"Matt was explained clearly what he was doing. He was very neat and cleaned up when finished."
robert S.
darien, illinois
"Quick & friendly service"
robert R.
naperville, illinois
"Listened to our concerns about a rattle or vibration coming from the plenum area of the furnace. Identified and corrected the problem. We have a 4ton ac and the blower was set for a 5 ton. Helped us schedule a program on our S30 thermostat."
mr lax L.
elgin, illinois
alaa S.
naperville, illinois
tim B.
naperville, illinois
"Every year they forget to bring the special filter for the HVAC system sold to me by Golden Seal. The same thing happened this year. To remedy this and avoid second trips in the future, I ordered two filters on June 17th so I will have a spare in my possession for the next time they forget to bring one. I was called a couple days later and told that the filters were in. They wanted to come that week but I was not going to be back for a couple months. We scheduled for the first week of August. During the time window scheduled, I received a call that there were no special filters in stock. In other words, somebody stole the $290 worth of filters I paid for in June and were on hold until my appointment in August."
dan P.
lombard, illinois
"Polite, clean and quick work."
sharon S.
st charles, illinois
"Prompt service"
ms debra B.
oswego, illinois
curtis/amy H.
aurora, illinois
"Always super friendly and respectful service!"
phillip C.
saint charles, illinois
"Consistently thorough work by friendly staff who communicate well. In todays case, Robert."
john C.
naperville, illinois
elizabeth L.
aurora, illinois
"Tech called prior to appt. and was on time, very friendly and professional."
linda G.
st charles, illinois
"Technician was very knowledgeable, answered all questions, Hope we can get him again."
mrs hince H.
elgin, illinois
"Usually always great service; polite and considerate techs."
john P.
stickney, illinois
"Simple the was great."
rich V.
naperville, illinois
scott B.
st charles, illinois
rebecca R.
brookfield, illinois
"He answered all my questions and explained things to me so I could understand."
van S.
geneva, illinois
"The service is very thorough and I feel it's worth it."
phil slocum S.
wheaton, illinois
"Very friendly service expert"
fast laundry L.
saint charles, illinois
craig D.
yorkville, illinois
"Josh always explains everything that he is doing, very neat, respectful of the property"
juanita R.
aurora, illinois
"Great service"
joe P.
south elgin, illinois
"Tech was quick and efficent."
mrs walthour W.
wheaton, illinois
"Angel, did a great job! Very informative and thorough. Will definitely request his services again."
simon B.
naperville, illinois
"very helpful and good advice"
barbara W.
carol stream, illinois
"The technician, Ceaser, was very pleasant and helpful. He did a great job."
robert W.
elgin, illinois
"pleasant and responsive"
michael W.
st charles, illinois
"He was courteous, knowledgeable, efficient, and friendly in doing his service work."
mr baasch B.
streamwood, illinois
"BECAUSE YOUR TECH SHOWED UP HOURS EARLIER THEN APPOINTMENT WINDOW WITH NO PHONE CALL SO I WASNT HEAR TO GET FEEDBACK OR WATCH THE TECHNICIAN"
gail M.
oswego, illinois
mr felson F.
elmhurst, illinois
keith G.
naperville, illinois
"Josh is great. Thoroughly goes through everything."
bonnie P.
geneva, illinois
"Roberts expertise and pleasant manner"
mr colucci C.
naperville, illinois
"Cody, was excellent. He arrived on time, checked both A/C units installed new filters and explained the disease preventing effects of the electrostatic air cleaner and the filters. Very informative."
kerry N.
carol stream, illinois
helen P.
geneva, illinois
mr gardner G.
aurora, illinois
heidi S.
naperville, illinois
"Always on time and very friendly and professional"
ken F.
plano, illinois
"Technician was great"
mr hayes H.
st charles, illinois
mrs gauthier G.
st charles, illinois
richard P.
aurora, illinois
manoj T.
naperville, illinois
"Very professional and courteous"
sondra B.
geneva, illinois
"very nice man"
mr barbeau B.
st. charles, illinois
"Was to install a dehumidifier ASAP. And never called back!!!!!"
donna A.
naperville, illinois
"Zack was prompt, knowledgeable, and professional."
taeko C.
elgin, illinois
"He does good job always."
terry J.
elgin, illinois