Golden Seal Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 4,735 Reviews
kathy G.
aurora, illinois
susan F.
south elgin, illinois
"Have always felt Golden Seal Service Agents were professional and delivered what they said they would."
jennifer T.
naperville, illinois
"Very thorough and professional service"
mrs etchason E.
st charles, illinois
"Technician was excellent"
bob H.
ottawa, illinois
"The technician was very polite and friendly. He explained what he was doing."
mr derenzis D.
bolingbrook, illinois
"Service tech was honest. Four seasons previously came out and told me I needed to spend $934.00 to correct issues with my AC. Im done with them."
jim C.
naperville, illinois
"Marco was through & succinct"
juanita K.
hoffman estates, illinois
"I got quick, competent service"
anil B.
naperville, illinois
"Cory was on time, pleasant and responsive, and got to work right away. He cleaned out our A/C thoroughly and made a useful recommendation. Great interaction!"
douglas N.
de kalb, illinois
manny V.
naperville, illinois
"A bunch of "bad" parts were replaced at considerable expense (parts & labor) but the heating is still noisy."
adam R.
aurora, illinois
jeff B.
naperville, illinois
"Both Juan and Larry were very engaging, responsive to our needs and extremely professional!"
john M.
campton hills, illinois
"Professional"
jim G.
saint charles, illinois
"Responded quickly, fixed the problem quickly and tech was very polite."
mr grube G.
addison, illinois
"Professional, explained the situation well."
michael B.
lisle, illinois
"He got it working quickly"
mr mcnamara M.
batavia, illinois
"To be honest I have been extremely frustrated and disappointed with Golden Seal for a long time. Primarily due to the poor customer service and what I felt was up charging or simply the technical support trying to drive sales. The start of this was in 2015 when our up stairs HVAC unit finally gave out and we had to get a new one. And understand that my comments are based on hindsight, because 2 years ago our down stairs unit went out and in lieu of going with Golden Seal, we went with another competitor (Patriot HVAC) simply because they provided a quality of service and insight that has not provided by Golden Seal in years. Namely that the GS sales person didn't consider our years of being a client with GS or that they were providing us a system that was well beyond what we needed for the down stairs. Patriot came in did a full evaluation of our air flow needs for the down stairs (but also the whole house), and also assessed the existing Lennox system and provided us a product that was literally half the price of what GS quoted and also with a longer warranty. Sure we can debate the differences between Lennox and Rheem, but the core issue is that GS was trying to sell me a down stairs system that was the equal of the up stairs system which was entirely unnecessary. Thus my trust was immediately shaken by this. The challenge has been that we have two systems, meaning a Lennox and a Rheem and obviously to retain our service warranty on the Lennox we continue to work with yourselves. And considering the fact that we have had a relationship with yourselves for over 19 years and have paid for annual maintenance agreements, the quality of service and the technicians provided have been dubious at best for nearly 6 years. I honestly don't feel I can trust your company or the technicians that are sent out, and we have seen this over the past few years with having a different company supporting our other system. Each time GS comes out to service the Lennox the Rheem tech will follow up or come before, and they evaluate the Lennox and provide their perspective on work. And each time the difference between the two is staggering. Now I can certainly understand yourselves being suspect of what Patriot HVAC is saying or what their perspective is on the systems, but their goal is not to degrade GS or the Lennox product but to be objective and provide info. And when we confront the GS techs they become upset or seem to be trapped in realizing that they likely have distorted the facts on what needs to be done or the suggested maintenance work they are suggesting which is essence is uncharging. I shared all of this with the Technician who came to our house and advised him of our dissatisfaction with GS. He was very open, frank and accommodating with the discussion. He fully understood the perspective and issues we had, and also indicated that the customer service side (meaning your call center) was poor at best, and I would agree with that. I also explained to him that at no time does GS take the initiative to get in touch with us, understand our long history with the company (even through the sale, name change and revision back to GS), that we are never provided text messages with who our technician will be, that we are provided a service history each year, and that there is a diagnostics discussion on what kind of maintenance we should be considering and why. Patriot does all these things and we have the same technician each year. For the past 6 years we have a different tech nearly every time and as noted I truly don't trust what the tech is telling me. Having shared all these things with this current tech, he grasped the situation and understood that trust and truth is a real issue in the industry and said that he would make sure to be fully transparent and would share out concerns about the company. Thus I gave your tech a 10 because he listened, realized that now he was under the gun, walked through the work and service needs and discussed our annual service contract. GS needs to realize that your business name and reputation is going to based on your culture, the quality of the people you hire and realizing that the service tech is and will always be the reason people do business with your firm. We are still unsure about what GS is and will be very guarded regarding any service work but this technician started rebuilding that trust."
chuck C.
naperville, illinois
"Solved the problem quickly"
steve S.
wheaton, illinois
tracy F.
elmhurst, illinois
pam B.
st.charles, illinois
"Techs are very professional and are willing to answer any questions. They will also explain the workings of my equipment."
mr smilanic S.
wheaton, illinois
"Corey did a great job. On time and professional."
william V.
carol stream, illinois
"Have used Golden Seal for many years and always received great service and very professional technicians"
roy schultz S.
stone park, illinois
mr peterson P.
yorkville, illinois
"xxx"
mrs blau B.
west chicago, illinois
"Angel is the top technician. He explains everything. He is very courteous too."
nancy L.
bensenville, illinois
"My technician, Ryan, was the best technician I have ever had to service my furnace. He explained everything he did, and what he planned on doing on his next visit. He was polite, was a excellent listener, and performed the task at hand perfectly. This guy really knows his stuff! He made the service call a great experience! I know more about my furnace than I ever did!"
mr wainwright W.
country club hill, illinois
"Excellent customer service and communication about everything."
richard H.
oswego, illinois
"Dillin was very knowledgeable and very patient to find the root cause of the water leak at the evaporator area."
mr probst P.
bartlett, illinois
"techs were professional, courteous, and informative"
robert B.
naperville, illinois
mrs rumsey R.
st charles, illinois
"Tech was prompt, very polite and efficient"
mrs danielson D.
villa park, illinois
christine W.
west chicago, illinois
"Kenny was courteous and kind."
doreen R.
winfield, illinois
"Technician was prompt, courteous and thorough"
adele H.
wheaton, illinois
robert P.
elgin, illinois
"We always get good service. Our service tec. Angel is outstanding."
kris B.
streamwood, illinois
marietta G.
schaumburg, illinois
"Mark was friendly ,professional and informative"
joanne Z.
glendale heights, illinois
mr millington M.
st charles, illinois
"Angel did his usual great job. Very polite and professional, cleaned up all work areas."
corey S.
aurora, illinois
"Dispatch told first tech to come at 2:00. My window was 4-6. No one called to say they were in route to my address. I left a message to have the Operations Manager contact me, as I have had horrible service the last THREE times. He never called. I purchased a new a/c and furnace from Golden Seal and have nothing but horrible service since this went corporate. I will not be renewing my plan in November. I will absolutely be using another company. All of this is due to management NOT techs. The service technicians are great."
chris S.
elburn, illinois
"Once tech arrived, he was very good. Just ran very late (90 minutes) which wasn't his fault, but screwed up our afternoon plans."
ben K.
hinsdale, illinois
jason F.
geneva, illinois
"prompt and complete service"
geri W.
elgin, illinois
mr ronald G.
s elgin, illinois
ken P.
crystal lake, illinois
"Very good worker and checked all things"
catherine M.
st. charles, illinois
"CORY WAS AWESOME.....on time, friendly, helpful answered all my questions! Send him back on my next service call!!!"
tande C.
warrenville, illinois
linda G.
st charles, illinois
"Technician was very courteous and accommodating. Answered all of my questions."
steven M.
glendale heights, illinois
"Very efficient"
luzern R.
dekalb, illinois
"He did what he was supposed to do and explained what he was doing"
yigang C.
naperville, illinois
mrs eisenmenger E.
aurora, illinois
susan G.
plainfield, illinois
carol W.
geneva, illinois
yuko L.
schaumburg, illinois
"Call before arrival, explain what we need to do, making appointment is easy, everything is great."
larry L.
elburn, illinois
todd K.
naperville, illinois
joseph O.
bartlett, illinois
"I didn't receive a receipt by e-mail."
brian S.
batavia, illinois
"Always great service and the techs come with very friendly."
marko B.
geneva, illinois
"Excellent, professional and efficient and courteous Service !"
kurt O.
naperville, illinois
bob F.
elgin, illinois
"Caesar and Lenny had attention to detail and treated my heating system like it was their own. They were courteous and friendly, a real pleasure to work with."
james S.
bensenville, illinois
kathy C.
montgomery, illinois
"He was on time and courteous"
jayne W.
wood dale, illinois
"the technicians arrived on time and were clean and professional. I am in the process of selling the home, and I wanted to make sure that both the Air and Furnace werer in good working order. Golden Seal instasled both units and have serviced therm every 6 mo."
william G.
sleepy hollow, illinois
daniel wiest W.
yorkville, illinois
"The technician was very thorough and knowledgeable. He pointed out an issue that was due for maintenance and found another issue that if not corrected would have very likely caused a big problem during the incoming summer."
phillip J.
naperville, illinois
"Dylan made the big difference. Bought a new system from Golden Seal 10/2021. Had humidifier issues that Dylan quickly resolved. Being a newly installed system, it was determined that the humidifier power was INCORRECTLY installed to the board at time of installation (10/2021). Dylan diagnosed and resolved the problem and it works well. I'm enrolled in the maintenance program and he checked out the AC system and outside unit and everything was operational for the upcoming season. Most happy that the humidifier installation issue was resolved. Dylan is a very courteous, knowledgeable asset to your company."
bernard L.
glen ellyn, illinois
"on time courteous"
michael N.
west chicago, illinois
"Fast hot water tank replacement is appreciated. The General Manger is good too!"
mrs white W.
st charles, illinois
"Technicians came early and were in and out quickly!"
mr sanders S.
st charles, illinois
mr lopez L.
wheaton, illinois
"Starter switch on Heater not turning on. It was fixed but lasted one night."
mr hoshell H.
aurora, illinois
"Technicians professional and knowledgeable. On time."
mrs jones J.
aurora, illinois
mrs alcock A.
bloomingdale, illinois
"Angel and Mark were so professional and friendly. They both took the time to explain the issues and my options. Very good to do business with."
jeff S.
dekalb, illinois
"He was very professional, courteous and helpful. He made sure I was comfortable with everything."
beverly F.
bellwood, illinois
"Marco was knowledgeable, friendly, and answered any questions I had pertaining to my furnace."
charles G.
north aurora, illinois
thomas M.
roselle, illinois
"Longtime customer of Golden Seal and for the most part, have always had very skilled and knowledgeable techs at my appointments. Jose was the tech on March 17, and he was simply outstanding. Professional, very knowledgeable, engaging, kept me informed while he worked. Jose is an outstanding representative of the company."
mrs rataj R.
elgin, illinois
"Technician Haris was very helpful and the future replacement parts I will need as suggested by him was appreciated."
mr fallon F.
wheaton, illinois
"Roy was great! Very good listener and experienced with the furnace. He worked efficiently and replaced the condensate pump in a timely manner."
nancy Z.
bartlett, illinois
"Prompt service, knowledgeable technician, great communication, neat.."
mike L.
st charles, illinois
"The customer service is the worst I have ever experienced. Over a period of 3 days I made over 10 calls to the general number and the local dispatcher. The local dispatcher completely ignored my calls, never returning one of them. Then the technician was told they weren't able to get in touch with me which was a complete lie! When we started with Golden Seal they were locally owned and very responsive, since going to a national customer service center their response has been terrible. I have never been treated so disrespectfully as I have been since January in trying to get my furnace to work properly."
bob N.
west chicago, illinois
"Angel did an excellent job of explaining the problem with our furnace and the solution. He was very professional, trustworthy and helped us understand the issue. We would highly recommend him."
gottemoller associates A.
crystal lake, illinois
mrs hubbell H.
itasca (medinah woods, illinois
stan G.
st charles, illinois
"He was on time very thorough very kind would very much like to have him back on our next visit"
glenn R.
west chicago, illinois
"Weekend work done off hours, quick response, when problems encountered he worked through all possible solutions to determine the root cause. When the solution was not available until the next day, It was quickly addressed and correct at that time."
laverne W.
oswego, illinois
willie W.
geneva, illinois
"Seamlessly"
tim A.
carol stream, illinois
"Tech was on time and professional"
uday T.
naperville, illinois
ann B.
st charles, illinois
"service person was thoughtful and experienced in his work methods"
mr lozich L.
wooddale, illinois
"I waited all morning for a technician to come on Thursday, February 24th between 8:00-10:00 am. They FAILED to show up! I called and somebody took it off the schedule and DID NOT call me. They came the next day but the original day to do with was actually February 17th when they came to service both HVAC systems. I requested all services done on the same day so I scheduled weeks in advance to have this done yet the technician and trainee were not equipped to flush the hot water tank, although it was scheduled."
mike B.
south elgin, illinois
"The techs were very courteous and knowledgeable. They performed they work in a very timely fashion. We had no issues."
mary plazewski P.
elgin, illinois
"This is the third time I have requested Cesar and you have sent someone else. Plus I had requested 2 to 4 timeframe and he called at 1240 to be there in a few minutes. While I guess he did his best, the problem was not fixed. Unfortunately I am locked in to an Advantage program to continue service w you. If not I would look elsewhere for service. Perhaps your company has gotten too big where you don't care about customer service or requests. I requested the technician I did because he has serviced our furnace and A/C for years."
chuck G.
north aurora, illinois
bethleza K.
naperville, illinois
"Well, I was very satisfied with how quickly JT came, but 10 minutes after he left, the problem was loudly evident again. I called him & he said he'd order a part & let me know when it was in. I will hopefully be more satisfied if/when the problem is actually resolved!"
george H.
lisle, illinois
"Mark and Carlos were awesome"
alan G.
batavia, illinois
"I self installed a humidifier and botched the electrical. The tech had the wiring resolved and the humidifier working correctly in short order."
mr shepard S.
sycamore, illinois
"Informed you of the problem after talking with the manufacturer. Told call center the was no reason to come out if you didnt have the part. Tek called and never said he didnt have the part. Charged me $66.00 dollars for a diagnostic when I already new the problem."
john F.
wheaton, illinois
"Angel was great!!!"
robert P.
elgin, illinois
"The crew we had were very good and they knew what they were doing. VERY HAPPY"
jenny S.
st charles, illinois
"Dylan was prompt, courteous and did the necessary repair."
scott F.
batavia, illinois
david D.
aurora, illinois
"Technician service on site - 10 outstanding Customer Service (handled my incoming call) - 2 They consistently seem only capable of receiving and handing off a ticket. They're not really interested in actually listening to the customer and making them feel like their problem will be handled appropriately."
mr davis D.
elgin, illinois
ellen V.
elgin, illinois
"I had to call Golden Seal back late in the afternoon because I did not have heat after they worked on the furnace in the morning. I was very pleased with the second technician who came out at night."
eileen L.
batavia, illinois
mr stojanovic S.
lombard, illinois
"Technicians have always fixed the problem and are friendly and efficient."
david G.
aurora, illinois
dina T.
glendale heights, illinois
"Very informative"
darrel W.
oswego, illinois
"Your service men were very professional when it came to installing our new furnace and air conditioner. They answered all of our questions and explained the how each unit works."
marko B.
geneva, illinois
theresa H.
elgin, illinois
"The technicians were friendly, professional and efficient."
inder G.
aurora, illinois
dennis K.
itasca, illinois
chudik C.
bloomingdale, illinois
michael F.
aurora, illinois
"JT took his time consulting with me and listening to my questions. He was very thorough and explained what he was doing and what he found.."
mike L.
st charles, illinois
"This response is based on two things - the call center and the actual service staff. The national call center has absolutely the worst customer service I have ever dealt with. I made 4 separate calls on 1/14 with each CS person telling me someone would get back to me right away. After 24 hours no one had even returned a call. However, The local repair experts that finally came could not have been nicer or worked harder to fix my problem. I would never recommend your call center to anyone. The buyout to the local business is certainly not what we were expecting when we bought our furnace locally with someone in the office actually answering the phone. Once again, the local staff have been great, the call center is a nightmare!"
tina A.
west chicago, illinois
"Im very happy with the company and the service I love the people they are very nice and very helpful"
gary M.
bartlett, illinois
"very professional"
domingo O.
oakbrook, illinois
"The technician was very good"
terry G.
elgin, illinois
"My thermostat lost its internet connection and I can not get it back on line."
john T.
sugar grove, illinois
"appointment communication was accurate and on time. Tech was able to diagnose problem quickly and completed incorrect wiring during installation of April air unit."
karl R.
dekalb, illinois
"Very courteous and efficient technicians"
steven H.
glen ellyn, illinois
"Professional and skilled service. Happy with the new furnace and setup."
kurt H.
glendale heights, illinois
"The technician was fast and efficient."
pat M.
st charles, illinois
stephen M.
batavia, illinois
"Tech was on time, fixed the problem and explained what he did."
christine O.
la grange park, illinois
"The technician arrived on time, and was very polite. He took his time cleaning and tuning up our furnace and answered all our questions."
scott B.
st charles, illinois
mr fallon F.
wheaton, illinois
"Cory did a great job of diagnosing the problem and coming up with an effective solution. I liked the way he touched base with a supervisor to discuss the issue."
james G.
saint charles, illinois
mr horbus H.
batavia, illinois
"Very professional and knew what to do."
elizabeth G.
carpentersville, illinois
"Problem was resolved as well as another problem did not realize (furnace short cycling)."
kate L.
warrenville, illinois
"Prompt, courteous and thorough service"
mr sebek S.
elburn, illinois
"Corey did everything right, arrived at scheduled time, had the needed part in hand, and installed it properly. Now he is experienced with respect to installing a new zone valve."
mr siavelis S.
st charles, illinois
"Friendly, professional, courteous service."
ed S.
yorkville, illinois
"Guy was great"
nick M.
yorkville, illinois
"Tech did a great job servicing our furnace. Explained everything he did and the condition of everything."
meegan D.
aurora, illinois
"Listened to my concerns. Courteous and timely."
dwayne P.
wheaton, illinois
"Was on time, fixed a couple of issues with the furnace, told me what he did and worked effluently"
theresa H.
elgin, illinois
"Angel was extremely pleasant and professional."
jim M.
n aurora, illinois
richard M.
st charles, illinois
"Great, friendly service, knowledgeable."
frances M.
north aurora, illinois
sandra N.
st charles, illinois
"Very dependable and trustworthy"
linda E.
wheaton, illinois
"The techs that came to service my furnace were professional & courteous. Clean up prior to leaving, everything was good."
eileen L.
batavia, illinois
ms kolman K.
glen ellyn, illinois
"He was, friendly and efficient.."
kristin P.
aurora, illinois
"Jose Robles was very thorough checking my furnace and troubleshooting possible future issues."
gary E.
schaumburg, illinois
"On time, professional installation, showed how to use new thermostat"
manoj T.
naperville, illinois
"Very professional and thorough"
patrick F.
wheaton, illinois
"Fast, friendly, and efficient worker. Good at diagnostics."
dora M.
berkeley, illinois
carol W.
saint charles, illinois
"Service and installation was very good."
carey V.
st charles, illinois
"The technician was on time, friendly, professional, and thorough. We are glad for the maintenance plan, as it is affordable and ensures our a/c and furnace run well."
ms korff K.
schaumburg, illinois
"Technician treated me with respect and took his time trouble shooting the issue."
beverly D.
hampshire, illinois
mr cali C.
elburn, illinois
"My issue was taken care of in a very fast manner"
laura B.
plainfield, illinois
"Prompt, thorough and professional"
ken B.
naperville, illinois
"Very polite and knowledgeable"
mr johnson J.
streamwood, illinois
"Technician very professional and knowledgeable"
danny W.
sycamore, illinois
"Very happy with the service technician JT . He did a fantastic job !"
diane J.
st charles, illinois
gary M.
bartlett, illinois
"the service technician was very professional"
donna A.
naperville, illinois
"My technician called and said that he was running ahead of schedule and I was happy to have him arrive early."
srinivas P.
naperville, illinois
manny V.
naperville, illinois
"Our heating was working prior to the service call on Dec 20. The technician replaced the pressure switch & air filter for a cost of $398. A few hours after he left, the heating stopped working. We called Golden Seal back, but nobody was available. So, we went without any heat the night of Dec 20. He returned the next day and replaced the collection box for $425. Golden Seal needs a policy of making old parts available to the customer for inspection."
susan A.
batavia, illinois
"The technician was the first technician to properly service or mini split in the past four years of service. He was very pleasant and did a thorough job."
carol F.
west chicago, illinois
"Installed a tankless water heater. Don't know yet how well it works. You should request this survey a week later. Technicians were pleasant and unintrusive. Felt the price was high."
tom M.
naperville, illinois
"Person was nice and thorough"
mr shannon S.
aurora, illinois
steven F.
naperville, illinois
"Did the job efficiently and was very well mannered."
chris N.
south elgin, illinois
"Very helpful during holiday season"
donna B.
plainfield, illinois
"Found and resolved the issue"
ganesh S.
st charles, illinois
"Great Technician. Very customer service oriented person."
marcia M.
lombard, illinois
"Fast, friendly, capable techs"
sina M.
bolingbrook, illinois
"The ability to meet our time line and the professionalism of everyone we engaged with."
mr la montagna M.
schaumburg, illinois
suzanne S.
sugar grove, illinois
"Was knowledgeable and courteous.."
mike and patti P.
naperville, illinois
"Cory was on time. Polite Wore booties over his shoes. And completed the maintenance within a half hour and was on his way."
colleen M.
wheaton, illinois
"very polite, explained his summary of work done."
lisa O.
westmont, illinois
"Dylan did a nice job."
brian G.
aurora, illinois
michael W.
st charles, illinois
"Tech clearly explained our options and helped with the decision."
mr mossberg M.
st charles, illinois
"They were able to come the same day. Everyone was plesent to work with."
crystal C.
elburn, illinois
"My serviceman was awesome and explained so much to me. He took his time and did not rush through"
mrs danielson D.
villa park, illinois
"Very efficient and courtedious."
nelson S.
north aurora, illinois
"The technician was on time, answered all questions thoroughly, and provided the superior service I've come to expect."
ms o'connell O.
cicero, illinois
"Very courteous technician."
linda O.
la grange, illinois
"We needed an emergency tech return after 700. Corey did not re object the humidifier resulting in water all over the floor. Jose fixed the issue in less thN 5 minutes but did not offer to clean up the mess"
ken E.
st. charles, illinois
"prompt knew his business seemed genuinely concerned"
tim D.
naperville, illinois
frankie H.
n aurora, illinois
"Knowledgeable timely polite."
jeff C.
naperville, illinois
"Professional, informative, Covid safe."
allen H.
bensenville, illinois
"Phone center not very helpful. missed service call and no call."
john B.
west chicago, illinois
sandy L.
st charles, illinois
"Very satisfied"
william C.
elburn, illinois
"Very helpful and thorough."
kurt S.
dekalb, illinois
"Very knowledgeable and friendly technicians."
larry M.
saint charles, illinois
"On time and thorough."
ted F.
oswego, illinois
joseph S.
wood dale, illinois
"Service person appeared to be courteous and knowledgeable."
roberto A.
melrose park, illinois
"Unexperienced technician. Instead of doing the work (maintenance) he ended up writing me an estimate of other things that I was supposed to be taking care of at later date. I was expecting him to come over and do the maintenance work to make sure the boiler is ready for the winter ahead."
laura B.
wheaton, illinois
"Dylan was great and seemed knowledgeable and like he did a fine job. Friendly and professional, didn't rush, and assured me my furnace is in good working order. He explained a little about furnace efficiency so I could understand it better. The woman who I spoke with on November 2 to schedule my appointment (Lashantra in Texas call center, not sure of spelling) was also excellent. Great job to both Dylan and Lashantra."
joe W.
st charles, illinois
"Unskilled Techs."
mr langham L.
schaumburg, illinois
"Easy to make appointment, very nice service. Customer service and technicians were very polite and nice."
steve S.
carol stream, illinois
"Your tech was courteous and knowledgeable"
james T.
schaumburg, illinois
"I have not had a problem with Golden Seal since I have used your services which started years ago. I do tend to ask questions of the technician when they do the maintenance checkups."
laverne W.
oswego, illinois
"Excellent customer service"
ron B.
bartlett, illinois
"Tech told my wife we needed new heat exchangers. rust around rings and drain also blower wheel extremely dirty. I was not comfortable with this diagnosis so I hired another company to give me a second opinion while I stood over tech he removed the blower wheel and was very clean. then went in and looked at the secondary exchanger was in perfect shape, continued up with a camera to look at the main exchanger, and also was in great shape no signs of failure or rust. On top of all this, I asked to have the filter replaced because it needs to be every time we have maintenance. and the tech told my wife it was in good shape. NOT true it was filthy and I changed myself. Needless to say, I am extremely disappointed I have been a customer for 13 years since you installed my furnace and air. And will never do business with your company and will be reporting this to the BBB."
roy K.
elgin, illinois
"Always friendly, professional, solid service and advice."
sandra F.
dekalb, illinois
"I thought "JT" was terrific. He kept in touch while on his way and when he got here, he was polite, he listened, and then explained things to me. And then he listened some more!"
kathy S.
aurora, illinois
"Either a tech is capable of T-shooting a problem, finding the correct problem, and the correct solution for it, or they are not. Clearly, after 5 visits. NO one at your company was was capable of doing this."
betsy H.
wood dale, illinois
"Caesar arrived exactly on time, he was professional, friendly, helpful and mannerly while he completed our annual inspection for both of our heating systems. He also shared that our humidifier filter needed replacing to avoid any leaks during the winter season. We appreciated his attention to detail on everything."
karen C.
south elgin, illinois
"Very friendly and took time to answer a few of my questions."
melodee K.
west chicago, illinois
gary E.
schaumburg, illinois
"Came 3 hours late, did not check the thermostat or provided recommendations for setting of the humidifier"
debra N.
west dundee, illinois
"I was very satisfied with the technician sent to service my furnace. However, being a customer who prepays for my service, I was told that I would have priority service. However I had to wait over a month to get this service. That is much longer that I have had to do in the past and is very inconvenient."
paul S.
vergil, illinois
"JT was polite and knowledgable. Not only did he do a thorough service check, he promptly got to the cause of our noisy furnace problem. Service Experts should feel lucky to have him on their team."
jennifer C.
elgin, illinois
"Caesar, the technician, was friendly, professional and provided excellent, trustworthy service!"
john Q.
st charles, illinois
kevin B.
west chicago, illinois
regina A.
st. charles, illinois
"I understood there was a $99.00 fee for the call out. Then a $78.00 fee for a diagnositic check. There was no diagnositic check provided. He told me what my temperature read. Told me he could not re-create the problem. Told me I was not a member and that if I was under warranty, I should call my original installer. He just babbled let the furnance run at a high temperature and left. I should be refunded for a unless diagnositic evaluation. It provide nothing. When I read the evaluation to my repairman, he laughed and said I got taken. He said it was like " My car can't start and your guy said the tires needed air". I'm not happy."
eric S.
warrenville, illinois
pete B.
medinah, illinois
"Good job"
timothy C.
addison, illinois
adele H.
wheaton, illinois
douglas H.
aurora, illinois
"Friendly and efficient!"
mrs alcock A.
bloomingdale, illinois
"The technician as very friendly and very good. He finished the job quickly."
susan S.
elgin, illinois
"On time, very courteous and very thorough."
marie a F.
la grange, illinois
"The tech was very informative and explained what he was doing"
steve K.
st charles, illinois
mr boyes B.
hoffman estates, illinois
"Punctual,trustworthy,satisfied work.This was routine furnace inspection."
john F.
oak brook, illinois
"Excellent service"
payman B.
darien, illinois
"annual tune up"
mrs johnson J.
wheaton, illinois
"Always"
russ W.
yorkville, illinois
margaret C.
lombard, illinois
"I really like this technician. He is friendly, professional and thorough in doing his job."
don M.
saint charles, illinois
"This time you sent a tech who was familiar with boilers. In the past you sent techs who only worked on furnaces."
greg B.
addison, illinois
ms coker C.
elgin, illinois
"Angel does thoroughly work every time he comes my house I am very satisfied his work. He is excellent technician."
terri H.
batavia, illinois
mark S.
naperville, illinois
kathy K.
glen ellyn, illinois
"Service technician was very competent"
ken F.
plano, illinois
"Service phone representative told me the visit was free as an Advantage member so I was surprised when the Tech. charged me $66 tech did a great job but I was very disappointed that I was charged after being told there'd be no charge. I called after the visit but was told that the Service agent just made a mistake and nothing could be done. I feel that the charge should be paid for and I recommend that the Phone Answering Service be billed. Then maybe they'd train their people better."
jo sargent S.
batavia, illinois
"Service person was knowledgeable and effecient."
gary M.
bartlett, illinois
cynthia E.
plainfield, illinois
"neat, friendly. did his job. answerd our questions & had service girl called to answer. about newer furnance& air."
dave W.
st charles, illinois
"Prompt, curteous helpful"
steve C.
addison, illinois
"I am not satisfied. I have had no follow up from the "comfort advisor" regarding replacement and I have not received a copy of the invoice from your October 6 visit as I requested by phone on 11/16. I feel that the "soot buildup" issue should have, at the very least, been pointed out to me during the inspection at which 3 technicians attended! I will note that I am grateful to one technician made an effort to ensure that our back up forced air unit was operational to give us some heat in the meantime. We have been loyal customers for years and it's a shame to feel so badly treated."
mr gutschick G.
glen ellyn, illinois
"He was very knowledgeable, and thorough"
carol L.
batavia, illinois
"the airducts got cleaned, and the man was nice and good at his job."
donna T.
naperville, illinois
"Always great, professional service I can trust."
woosoo C.
south elgin, illinois
wesley B.
hampshire, illinois
"Technician was very though in his troubleshooting analysis and did not just jump to conclusions."
jim C.
st charles, illinois
"Dylan was THE BEST Service Expert we have! He took his time to look over everything with our furnace. I inquired about what it would cost to replace our humidifier, since the last Expert we had hooked it up and it ended up just continously running water. Dylan took extra time to find a solution that DID NOT involve replacing the whole unit, called in to order the part, and then came back after his last appoint me to put the replacement part. Dylan went ABOVE and BEYOND for us!!"
james U.
batavia, illinois
"Dylan, the tech, was very knowledgable."
joe Y.
carpentersville, illinois
fabio B.
naperville, illinois
"Friendly and knowledgable technician, but everytime I scheduled the service it gets canceled and ai need to re schedule it."
rebecca R.
brookfield, illinois
"My technician was excellent in all ways I asked questions, he responded. I was a couple of minutes let coming home from work and he waited. I was so very blessed."
elizabeth L.
aurora, illinois
victoria M.
itasca, illinois
"$3XX service quote to disconnect/clean/reconnect blower fan - totally understand total overhead costs of business - but, after saying yes to new humidifier pad & being a recurring customer the sticker shock held us back to take the time to consider alternative offers - Golden Seal service has been great to us - but, offers were received @ 50% less -"
mr landi L.
northlake, illinois
"Very professional and courteous"
tom D.
west chicago, illinois
"Your service technician, Marco did a great job. I was having problems with my heat when it would first cycle on. Marco identified the problem immediately and was able to install the part the was needed during this visit. It has been a few days since this work was done and the system is working great. I think Marco saved my a lot of money and I am grateful for the other tips in information that he provided while he was here."
mr degenhart D.
geneva, illinois
daniel D.
naperville, illinois
"The tech was quite high at the time of arrival and while I don't care personally, he didn't seem to have full control over his faculties.On top of that, our heating motor has started ringing consistently and hadn't been previously to the cleaning."
susan F.
south elgin, illinois
"Always professional and courteous technicians ."
craig D.
yorkville, illinois
"He did a thorough inspection of the unit"
mr krumsieg K.
naperville, illinois
"Eric was courteous, polite, knowledgeable and did an excellent job at fixing our plumbing issues."
luzern R.
dekalb, illinois
"I called on Friday evening about 8:30 PM the service tech arrived about a half hour later. He ran the furnace through several cycles and pronounced it fit. We have had no trouble since."
charles W.
naperville, illinois
"on time ... same tech rep as in the past ... very courteous and competent"
phil D.
schaumburg, illinois
"This technician has been service the equipment that I purchased from you for many years. Good work, prompt and and respectful."
tug A.
st charles, illinois
karen S.
naperville, illinois
"Service Experts didn't inform me about not being able to keep the first appointment until after the time of arrival was scheduled."
james B.
st charles, illinois
"They were quick and frieny"
mr knuefner K.
schaumburg, illinois
"Our service man is the best we ever have had. If another person comes my wife will not let him in."
jon P.
geneva, illinois
"Techs were very informative, just had a winter check up and so far so good. Furnace appears to be working"
vasu E.
naperville, illinois
mr davis D.
naperville, illinois
"Cesar arrived promptly and he is very professional. He answered all of my questions and was very courteous."
cheryl M.
st charles, illinois
karen B.
bloomingdale, illinois
"I feel that the tech's mission was to find as many things as possible that were wrong with my furnace/water heater and provide very expensive repair estimates. I was not told what exactly was done as part of the clean and check process, just what was wrong."
mr huber H.
elburn, illinois
"The tech Marco was fantastic he was great. I would work with him again. However scheduleing the appointment took two calls and after that goldenseal canceled my appointment twice this year after the tech was to be on site. Why do you do this it has cost me vacation time. I know you dont care you got paid. You got your money so now the people that setup the appointment can still suck at screwing people over with the canceled appointments. What are going to do to gain my confidence back? I doubt anyone will consider calling me. Mike Huber 630 815-1324. Youve already lost my mom as a customer."
sallie H.
elburn, illinois
"The people that set the schedule called me after my appointment to tell me they canceled it on me. I dont call for service because I want to its because I need service. And I take off work so I can be home. But that doesnt matter to your people they dont care. I was told I had to take another day off. Whos going to pay me for your schedule issue. Im not going to schedule with you again. This is the second time in 6 months your people have canceled on me."
ms bingham B.
elburn, illinois
"Still waiting on "receipt""
lisa A.
bloomingdale, illinois
"The technicians were very friendly and explained everything very well."
stephen W.
naperville, illinois
"Explained condition of my furnace."
patricia K.
clarendon hills, illinois
"Technician called before coming, was extremely friendly, and finished job in a timely manner."
mr hearn H.
hoffman estates, illinois
"Angel always does first rate work and is courteous and helpful"
jeanette M.
naperville, illinois
utpal S.
naperville, illinois
mrs davidson D.
naperville, illinois
terri H.
batavia, illinois
"On time, friendly, complete service"
mr e hough H.
batavia, illinois
"Technician was excellent. Polite and thorough. My issue was with scheduling. First appointment cancelled at last minute due to technician family emergency. Happy to reschedule. Next appointment was a no show and when I called they said my appointment was for later in the day, even tho I had an email confirmation for date and time. Needed to reschedule. Third appointment, received a phone call at end of my timeframe and was told I as being rescheduled for sometime in next two hours I was a le to stay home for the extra two hours and complete the service. Never had a scheduling issue like this before and very disappointed."
mr heeley H.
wheaton, illinois
"This Gentleman Did A Thor-ough job, R Heeley"
ed D.
carol stream, illinois
mr jensen J.
st charles, illinois
"They were quick and efficient and the work product is of good quality."
ms korff K.
schaumburg, illinois
"The technician took his time and explained what he did when he finished."
mrs tanner T.
oak brook, illinois
"JT was thorough"
pat S.
aurora, illinois
"The technician, Jose, was thorough and made sure I understood what he was doing."
denise P.
elgin, illinois
"Ceaser, the tech, did an excellent job in explaining why the heat was not working. he is always very polite and friendly."
kathy F.
oak brook, illinois
mrs lee L.
elgin, illinois
"Very polite, neat and quick."
mr landy L.
schaumburg, illinois
"Tech was very thorough and answered all questions"
ronald T.
geneva, illinois
"Completely wrong diagnosis and recommended repair was not needed. Also, office staff claimed furnace was not under warranty because the home had a new owner - again, wrong. Quoted $1,838 to replace a part in working order that retails for $400.00. I paid $177 for the service call and wrong diagnosis and I want my money back."
mr. banks B.
berkeley, illinois
"He got the job done in a timely manner"
mr hudson H.
batavia, illinois
"the service tech was great ... this is a hard question to answer as it was the phone service rep.s service that was for the first time not great. It took 4 phone calls, several problems before the service tech showed up ... hope this was a fluke"
gail H.
bloomingdale, illinois
"The technician was very informative and did his job in a very professional manner."
doreen R.
winfield, illinois
"Technician was on time, courteous and professional. Work was completed in a timely manner."
william A.
streamwood, illinois
"I watched your new employee preformed his service on the furnace along with his trainer, Joe. As a retired facilities maintenance worker in HVAC, Plumbing, Electrical, Electronics; your new employee will do good in the field."
mr millington M.
st charles, illinois
"Tech (Corie) did a great job, very thorough, cleaned up nicely. Very friendly."
john P.
schaumburg, illinois
"Prompt, informative and friendly,"
tony S.
naperville, illinois
mr benson B.
st.charles, illinois
"The Techs were very informative and helpful with my questions."
jerry A.
elgin, illinois
james P.
dekalb, illinois
mrs white W.
st charles, illinois
"Angel always does an awesome job. He comes at the designated time and is always polite and professional."
mark B.
carol stream, illinois
"Cesar is the consummate professional! He is so knowledgeable, friendly, respectful and an absolute pleasure to interact with. I always request Cesar to be my service technician. He is the best!"
karl K.
naperville, illinois
"Prompt, professional and knowledgeable technician."
jennifer M.
st charles, illinois
"On time, courteous, and professional."
mr spain S.
woodridge, illinois
larry E.
maple park, illinois
"Caesar is very thorough and so personable."
michael N.
west chicago, illinois
kevin B.
west chicago, illinois
"Although not the fault of the technician, he arrived 3 1/2 hours after the 10:00-12:00 appointment time I was given. I could have been at work earning money during this time."
todd K.
naperville, illinois
david H.
naperville, illinois
"It was just a routine seasonal tune-up. Service guys explained things well, were polite, wore masks, and wore shoe covers."
larry F.
batavia, illinois
brian C.
geneva, illinois
patricia L.
st charles, illinois
ken P.
crystal lake, illinois
"Problem slightly cleared"
steve C.
addison, illinois
"I was impressed with all 3 technicians and I appreciate the "on the job" learning taking place."
brian S.
batavia, illinois
"it was great and really quick"
mr glowicki G.
downers grove, illinois
"On time, friendly"
mike L.
st charles, illinois
"He was very helpful in answering all my questions."
karen B.
naperville, illinois
mrs gauthier G.
st charles, illinois
ms harriett H.
geneva, illinois
"Still waiting to hear back on the hammer valve they recommended. We loved our technician Angel."
steven M.
glendale heights, illinois
"always professional. Great value."
yigang C.
naperville, illinois
ed S.
sugar grove, illinois
"Three men all in small laundry room at same time"
john L.
st charles, illinois
"10 minutes late for service window, did not call just showed up."
mary B.
sugar grove, illinois
linda G.
st charles, illinois
"Tech was very knowledgeable"
sandy R.
batavia, illinois
roger P.
batavia, illinois
"Knew what their were doing. Presented themselves very nicely."
mrs grasty G.
dekalb, illinois
joseph W.
plainfield, illinois
"They were a no show. No call ahead, nothing. No follow by GS until this survey request. You still have no clue do you that your technician was a no show, right ?"
dawn N.
south elgin, illinois
mrs downs D.
roselle, illinois
"Polite, friendly ver professional"
bob D.
batavia, illinois
"They were on time and did an excellent job!"
douglas N.
de kalb, illinois
catherine R.
streamwood, illinois
"Had a small problem after the visit, Eric came to resolve the issue. Gracious and thorough."
anil B.
naperville, illinois
"Cesar was on time and friendly, provided helpful hints, and finished maintenance work on the furnace quickly."
mr nowicki N.
st charles, illinois
"He was rude - confrontational. He is no longer to come to my house."
ron pat hirsch H.
elgin, illinois
"friendly and skilled technicians"
beverly D.
hampshire, illinois
helen W.
woodridge, illinois
"Cory was thorough, professional and friendly during our visit. We received an appointment right away and were pleased with your services."
martice D.
bellwood, illinois
robert T.
naperville, illinois
"Bob Talbot is the owner, we are the renters."
chuck B.
sugar grove, illinois
"Very knowledgeable, friendly and gave me helpful suggestions."
robert S.
st charles, illinois
thomas D.
sandwich, illinois
"1) The cost- Trip fee, filter cost. 2) Tech reminded me of a used car salesman pushing the membership and attempting to leverage me with a higher cost for the service call if I did not sign up. 3) I asked for the tech to seal my ducts in the basement. I pointed to a specific trouble spot when explaining what I wanted. The tech sealed everything but the spot I pointed out. I paid for this work."
gabrielle L.
batavia, illinois
"professional, friendly, knowledgeable"
mrs bauer B.
elmhurst, illinois
"Courteous, timely,not pushy!"
john S.
wheaton, illinois
"Did professional work."
robert T.
st charles, illinois
"Mark gave us all of the options by explaining the advantages of each. He then followed through on his promises."
chip B.
st charles, illinois
"I was hoping for a home visit to get suggestions on how best to improve our HVAC into a wing of our home that is being remodeled due to winter ice damming issues.The first appointment was canceled due to an emergency from the technician. The second appointment ended up being just a phone call. Not professional approach to our request considering the years of service by Golden Seal and investments made by us."
lucille M.
geneva, illinois
mrs nelson N.
carol stream, illinois
"The Golden Seal/Service Experts techs consistently provide courteous, knowledgeable and accurate service."
nancy V.
wayne, illinois
"We were scheduled for a maintenance visit when our Trane air conditioner broke. Ive been paying for 2 systems to be maintained. When three service men came to the door I thought it would be fixed, but they told me they couldnt fix it - the wiring was wrong and they didnt know how to adjust the settings on the Trane system. So I called another company who is a Trane dealer. When he got here he couldnt believe that your men couldnt figure out the problem. He said it was air conditioning 101 - there was no coolant in the system. There was a leak. He also said the condenser outside hadnt been cleaned at all, which I thought they would have at minimum done that. Im still waiting to hear from Jennifer the manager about a refund. Lets just say Ive lost confidence in your ability as a service provider."