Golden Seal Service Experts Reviews

"Very quick response and arrival when our AC wasn't working on a hot day."

"If there was a 0 rating, I would have given that. I feel that I have been taken advantage of by your quota carrying technicians. I was almost double charged today by the technician. Thankfully there was another service expert accompanying the technician today and he notified his colleague that I shouldnt have been charged for the service today because I already paid that fee."

"Serviceman on time and customer friendly."

"Technlcian was 4 hours late and I did not get a receipt for service so I do not know what was done."

"Very friendly and found the problem quickly and fixed it"

"On time and answered questions"

"JT Dilalio did an outstanding job performing the yearly maintenance on our HVAC Cooling system today. He was very knowledgeable, very helpful, and very professional. He answered all of our questions and was able to provide a lot of learning opportunities as he explained to us what he was working on. JT also provided us with information to help is in the future. Thank you JT Great Work!"

"Our technician, Miguel, was friendly, informative, efficient and showed respect for our family and property."

"On time. Respectful. Spent appropriate amount of time maintaining the furnace and AC."

"Service person was excellent. Did all the work and explained things along the way."

"Service completed respectfully, professionally and timely. While our AC unit is older, the technician understood that we were not interested in any replacing any marginal working parts. Original service cancelled due to storms, however, no follow up to reschedule. After waiting two weeks I called to schedule service."

"Your employee went above and beyond to make sure everything installed was operating at total perfection."

"Tech was polite and thorough. Was later than original time though and didnt have furnace filters for us even though this is supposed to be included in our plan still waiting for them to be shipped to us."

"Because your service is awesome !"

"Cole arrived with the promised window; was professional and respectful of my home"

"Great service."

"I appreciate the service that I get from you guys, it always seems to be very honest and professional"

"The technician was courteous and mindful of the carpeting by putting on the booties. Explained things in language that I could understand."

"The technician was courteous and mindful of the carpeting by putting on the booties. Explained things in language that I could understand."

"Technician professional and informative. An asset to your company."

"Miguel very knowledgeable. Answered my questions. Notified me when he was arriving. Ver nuce man"

"The maintenance plan is affordable and helps make sure we stay on schedule with our PMs"

"Tech was Polite and Courteous. He was in and out with no disruption to my Daily Routine"

"Fast, professional, friendly, fixed the problem"

"Technician was knowledgeable and did a good job of explaining what he did."

"Cole was professional and respectful of my home"

"Prompt courtiius service."

"It was like two of my best buddies doing the job."

"On time and professional"

"I requested Miguel and he was sent which was wonderful. After you have worked with a specific technician, you build a relationship with them and feel very comfortable with them working on your unit."

"On time, friendly, and efficient."

"on tine and completed task"

"Did not bother to check/clean furnace Superficial service outside"

"I had a tune up for my air conditioner on Thursday evening. I went downstairs on Saturday (had not been down there since the Thurs visit) and I had water all over the place from my air conditioner. I had water dripping into my furnace and had to shop vac out about a 1/2 of a shop vac full. I did call and the gentleman I spoke with could not get here. I am still waiting for a call so someone can come check things out to make sure all is ok. It is unfortunate that this happens right after I had a tuneup. How is it even possible to get a tuneup and things cleaned and then I have the problem?"

"He was knowledgeable about my product. Fought the bees off like a warrior"

"Fair prices and good work."

"Tech was very Professional and Courteous"

"called and showed up on time"

"John called when he was about 15 minutes out. He was on time, was courteous and respectful of our home, making sure to wear shoe coverings. John made sure that everything was back in place before he left and explained what he had done and found before he left."

"Professional"

"Very curious and respectful"

"Efficiency,transperancy on time"

"Cole was very thorough and confirmed my suspicion that the evaporator pan was damaged and leaking. The evaporator was replaced in 2019 and has been leaking into the furnace since day one."

"Technician was informative and knowledgeable"

"Always prompt and professional."

"Good communication about arrival time. Spent time on service and answered all questions, listened and we felt heard and everything addressed."

"Excellent service from professional and kind techs!"

"The technician was friendly, professional and efficient."

"Great service!"

"Your service representative was very efficient and took the extended time needed to evaluate the difficult issues"

"Marco is very thorough and always does a great job."

"Technician was on time and performed the required service"

"I already did this survey. I've got better things to do than answer your questions again."

"It was easy to make the appointment and get someone to come in the same day."

"Very knowledgeable and nice young man. Did a thorough job of checking out the air condition system. Very polite! Answered all my questions. Very professional and easy to talk to."

"The tech (Edgar?) was on time - in fact I think he was early - very nice and very thorough."

"Reliable, quality services."

"Plumber was excellent."

"Techs are always willing to explain everything going on with units."

"Cory was very good at answering any questions that I had and was very good at his job. I appreciated everything he did on our maintenance call. I'd recommend him highly!"

"Our techs were courteous and knowledgeable."

"because the last time a tech was out here he had to recharge the system. when he did that he thought to put dye in and i discussed all that with these guys and we quickly diagnosed the problem. the problem is not fixed because you have to order a new a coil so this is not yet resolved but so far so good."

"The technician that came to my home was very knowledgeable. However, there seems to be a disconnect between dispatchers and technicians. I have a heat pump system and made arrangements with office to send a technician cable of servicing that system. I was told they be sure to Jose to my home. I received a call from someone other than there experienced heat pump technician. This has occurred at three other times in the past."

"Long time customer of Golden Seal. Always received quality service and the techs are professional, knowledgeable and friendly."

"Tech was a professional"

"Longtime customer - very satisfied with the work & the price"

"Long time customer of Golden Seal in St. Charles. Have always been pleased with the service and the professionalism of the technicians."

"Miguel was thorough on the AC tune up."

"Technician was super helpful and fixed our issue."

"John was outstanding. Kept me informed while he worked, gave me advice on running the unit, was personable, clearly experienced and personable. The Golden Seal Tech professionals are the faces of the organization to customers and John is an excellent of your company."

"Dispatch double booked my technician so he was over two hours late."

"Consistantly gives great service."

"Golden Seal is dependable"

"Promote service, great to work with,"

"Very professional, efficient and knowledgeable service. We really are glad they added plumbing to their services."

"Kenny , the repairman, was outstanding."

"Management is VERY unorganized. They called me to ask what parts they need for the repair job. Scheduled technician to come out and no one showed up. I called and was told we did not have an appointment for that day. Very poor communication. First appointment was in October. It took several phone calls to finally get the job done. Completed the work in December. Technicians Ryan Josh and plumber Brian Love were excellent!!!"

"on time, friendly knowledgeable tech"

"Excellent communication about options and service but very expensive proposal. It was an all or nothing proposal that was very expensive."

"Usually the techs are helpful, and they do not nickel and dime us on every service. If something does not get fixed first time, they will make it right."

"Your twxhnicians were awesome. Professional, friendly and quick. Plus they did the job right."

"Professional, knowledgeable and efficient"

"Quality service and knowledgeable staff. Professional in all ways."

"Professional"

"Prompt.Efficient. Professional."

"Technician was awesome!"

"Professional"

"Prompt and great service. Good explanation of what was going on."

"The technicians were knowledgable and provided us with a detailed understanding of the maintenance process."

"Good service - fair price - easy to work with"

"Follow up visit was missed and I had to call"

"Excellent & thorough analysis of the problem, went through various options"

"he was GREAT"

"Thank you very much for your knowledgeable and very courteous technician J.T."

"I feel prices are fair and your service is excellent."

"i am very much satisfied with Golden Seal Service Experts with their honesty."

"Very professional and friendly."

"The technicians have always been very thorough with remedies to the problems we have had."

"Friendly"

"They over sell."

"Very professional personnel."

"Over sold on HVAC system. Was told 2 maintenance visits a year. Not true - only get 1."

"Got the job done, quick"

"Great technicians"

"Everyone is very friendly and professional."

"Unhappy with new heating system"

"Tech came as required time. Super."

"Straightforward assessment of failing system and solid clear explanation of recommended replacement. Both Corey and Bill were responsive, helpful and went above and beyond to help my family get a working furnace in our house in just under a couple of days. Shorty noticing that under our annual summer and winter inspection with Golden Seal, we knew our furnace was living on borrowed time. The service technicians kept us apprised and we made the decision to roll the dice on our 20+ year furnace.So no surprise when it failed last week. Your people are very conscientious and thorough."

"Team (Jose) is friendly, polite, engaging and communicative."

"Service offerings and customer service is top notch, already working on referrals."

"It didnt come within the timeframe was stated, until another call"

"Techs are always thorough and explain what was done."

"Excellent service"

"Very knowledgeable, professional and pleasant."

"Miguel was very nice, professional, and kind."

"tech was very prompt and arrived in a difficult time close to the holiday. It was very cold and the secondary burners would not activate. He worked to solve the problem and then had to replace a part. He saved my day just a few hours from Christmas Eve."

"Very professional and did an excellent job"

"Everyone that has come to my home were very professional and helpful. I have been a customer for almost 20 years and have never had an issue with the service or the work that was done. They do not try to sell things that are not needed."

"So much higher than other companies in the area for hot water heater installation. Everything else is great."

"The technician told my girlfriend the furnace is broken and could be leaking CO2. To fix it it would be expensive. Im glad she did not fall for the scare tactic because we had a second and third opinion who told us nothing of the sort was wrong. I will never use you again"

"Kenny the tech answered any questions that I had in a professional manner. He was very competent at his job as well."

"Kenny was thorough and helpful and arrived quickly in very challenging weather conditions."

"Brian was extremely professional, friendly and excellent communication skills!"

"From the yearly check on equipment, to the well-explained sales pitch by DJ?) to the installation by Juan R. Larry M. and Ryan J. all was well done and easy to understand. Very pleasant gentlemen. Very neat and focused on getting the job done and taking time to explain the new thermostat."

"Prompt and courteous service."

"Thorough friendly service"

"Very friendly and professional."

"Came when he said and fixed the problem"

"As long as the service man is Cesar the service is excellent."

"This visit was very good service. My hesitation comes from rather poor performance in a chain of unsuccessful visits earlier in the year. But I really appreciate Jose's great service on this call."

"My furnace was running good before the technician arrived and after getting yearly maintenance it broke down in 2 minutes after the technician left the house, had to call another company to fix it and spent money on the service, but your technician came back without informing and was able to fix it, we think the fault was done because of human error from your side, also we do not want your technician to be our enemy by giving this bad review"

"Love the service people are so nice and helpful"

"Timely and quality service."

"communication with appointment time. quick to answer the office phone. knowledgeable technicians."

"prompt appts. Qualified service technicians. Not the cheapest,but the best."

"Problem fixed!"

"good service and the technicians are always very competent."

"Reliable, honest. They have serviced us since we lived in Roselle back in the late 80s and 90s."

"Cesar has been our Tec. since the start of our service .The best we have ever had. My wife refuses to let any other tec. in the house. He is the BEST."

"Reliable service"

"Very friendly and professional"

"The technitions are well-informed and do their work carefully they explain in a way I can understand"

"on time, did work as needed"

"Cory came the same day I needed service on my furnace humidifier. He found the problem and repaired it for which made me happy. Thank you Cory!"

"No follow up from company, as promised, for estimate on temporarily moving air conditioning compressor unit during upcoming construction"

"Very thorough in explaining everything, good or bad, about the furnace."

"JT was on time, courteous and got the job done quickly."

"EXCELLANT SERVICEVERY PROFESSIONAL AND KIND, EXPLAINED IN GREAT DETAIL...."

"Great customer service and fast reply. All the techs were friendly and informative. Bill was great and patient with all my questions on getting my hvac."

"very qualfied"

"The system is working just fine."

"T J was an excellent Serice person-he answered all questions and listened to our concerns."

"Way over priced for the service provided. Especially when I called locally to see what other service people would charge"

"Technicians are knowledgeable and courteous. Our system has been maintained professionally over the years. My only complaint is that I had the technician replace our humidifier filter and was charged $50 for the part. Found it on line for under $20. Unfortunate, I will replace it myself in the future."

"Bill was professional, took the time to explain the different furnace types so that we could make an educated decision."

"Technician thorough and very helpful"

"Excellent technicians that do a great job."

"He provided pictures to show condition of the furnace."

"Friendly and professional staff"

"Technicians are very knowledgable and do excellent work"

"Pricing. After comparing to the local competition. Super expensive."

"Cory Robinson was so polite and informative and took the time to explain things to me. He called ahead and arrived when he said he would. He was just all around terrific."

"Unlike the HVAC techs, the plumber doesn't do any work. I was told this would be a PM visit, but it's not PM if you barely touch the water heater. This was only an up-selling opportunity for the company. Sorry, folks!"

"The salesman Bill was outstanding! He took the time to understand our needs and knew the product & company well! We are very happy with the service we received."

"Always on time and professional and pricing is always great."

"Technicians kept coming back until they found and resolved the problem. Was disappointed they did not arrive day of call with no heat but it was on the weekend. Miquel found the problem, reassessed needs and made repairs that worked !!! He followed through and worked diligently until the unit was in full working order. Thank you Miquel !!!"

"Not happy about spending $231.00 on a new water heater installed less than 2 years ago by Golden Seal at a price of $1800.."

"Service has gotten better. I never would have recommended golden seal a few years ago. But new management and a good service tech are making a big difference."

"I am confused about the whole experience. The gentleman who came to clean the furnace said he did not feel he should clean the furnace since he felt the unit should to be replaced. I still paid him for a service that was not performed. I now have a furnace that works but it has not been cleaned."

"Profesional and Curteous Tech"

"Technician was really great!"

"Satisfied customer for many years."

"friendly workers and they get the job done quickly"

"Good service , did what was promised"

"Although this is my account, the tech only addressed my husband. Also, the tech came into my house without a mask, I had to provide one for him. Then he didn't wear it properly, nose not covered There is still Covid and it is fine if he wants to be exposed, but I don't know him or where he has been and I prefer not to be exposed because a company I deal with is unwilling to think about a customer's wishes or wellbeing."

"Tech promt, polite and respectful of my home."

"We have always been happy with our service from golden seal. We actually did recommend you to our neighbors, and they used golden seal to get a new furnace and air conditioning."

"Brian was very thorough."

"Friendly and thorough"

"Service techs are always thorough and provide good feedback while here"

"Techs have always been very professional and friendly"

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"knowledgeable and efficient"

"Very easy to work with and professional."

"Reliable. Arrive at scheduled time."

"I trust Golden Seal."

"good value, good communication, showed up on time, did the work respectively"

"we have used youre company for many years and are very pleased with the services."

"They were on time, solved the problem and didn't charge me more than needed."

"They've been very professional and fixed issues. Very good with follow up if an issue comes back or needs more work done."

"Caesar is very efficient and personable."

"The visit back was to install an item ordered during the last visit."

"Ron was very punctual--polite--efficient and professional--You have good man there."

"I had to relight the furnace and my extra filter was ripped and not replaced."

"We were lied to and given an outrageous quotr."

"No issue with the service provided but the discounted price for the air filter was more than double the market price. WHY?"

"Fasdt, friendly and very professional service"

"Always on time"

"Price"

"Good service, excellent technician"

"The tech provided excellent service and carefully explained everything required."

"Good Service"

"Golden Seal has taken care of our HVAC needs for many years and has done well."

"Local firm gives me confidence."

"Because there was no pressure to repair parts not need. He was informative about questions that I asked. He made sure that all my concerns were answered."

"Service was amazing."

"The technician Ken was very friendly and professional!"

"Still no heat"

"Everyone from the customer service , techs, installers and Bill were extremely professional. They arrived on time and did a good job from start to finish."

"I feel that the techs are always honest with me. They treat me with respect and do a great job."

"they know their product"

"Kenneth was courteous and professional, and explained everything clearly about my A service."

"Great service"

"Service rep, Corey was exceptional"

"Nothing to add"

"Representatives service furnace and air conditioner at a reasonable rate and with a level of expertise and professionalism."

"Cory from Golden Seal did a great job. He was very professional and very helpful."

"Techs have always been professional and friendly"

"Great service by our techs. Always willing to explain things and be helpful."

"The work was done professional, on time and cordial"

"You're very good at communicating your schedule, letting me know"

"Your technician Ken was very friendly and professional! He even got my Golden Seal installed humidifier going! A credit to your company!!"

"Great service and work"

"I feel that the technicians are truthful and not trying to just sell me something if I don't really need it."

"Excellent service. Highly qualified people."

"After my Fall service to prepare my system for the winter heating season we had a heating error code show up. When I called in to get service I got a technician to come and solve the issue that same day."

"Technicians were great. Very polite."

"Technician was very courteous and knowledgeable. Good communication."

"customer service is quite good. However, fairly large turnover of personnel creating confusion as to who your working with when inspections are due."

"Not in the habit of recommending service companies."

"The techs were very professional went thru the whole process with me"

"Because they were courteous and professional."

"Professional,Cordial informative young Technician"

"I am greatly disappointed with my experience with Golden Seal during this visit. I had scheduled the visit for routine cleaning and checking of my furnace and AC. First, I found it odd that the technician was accompanied by a salesman. I was surprised when the salesman communicated to me that the furnace inducer was over-amping and unlikely to last through the heating season. The furnace is less than 13 years old and has been operating flawlessly. I asked the salesman to email me quotes for a new furnace. He responded that quotes were not available via email and needed to be provided in person by him instead. He quoted nearly $10,000 for a comparable furnace. The tone of his sales pitch was inappropriately aggressive. I informed him that I would need to obtain competitive quotes. The salesman also falsely claimed that my furnace is 14 years old. I later looked up the original receipt and it is in fact less than 13 years old. I followed up by hiring a highly trusted and experienced technician to perform an independent evaluation of my furnace. The technician found that the inducer is not over-amping at all and that the furnace is in overall great shape except for the blower wheel being dirty. He cleaned the blower wheel for less than half of the price that the Golden Seal salesman quoted. I have also been advised by the technician and other sources that the cost of a comparable new furnace is less than half of what the Golden Seal salesman quoted. At this point, I feel compelled to ask why I should continue doing business with Golden Seal."

"Caesar is my go to guy"

"Everything was great"

"Your employees the last two times do not seem so happy"

"The service tech was friendly, polite and professional. He did his job and gave us an honest assessment of the condition of our system."

"Liked the serviceman. Felt that he was confident in what he was doing."

"Over sold me. And promised 2 maintenance busts per year. Not so fastjust 1 maintenance visit per year."

"Very efficient"

"Your workmanship is very good."

"Miguel did a great job and did not try to sell add on services"

"Great service"