joe Y. carpentersville, illinois September 21, 2023 "Edgar our Tech was very pleasant, professional and answered all my questions regarding the maintenance of my furnace. Also, Colin, Lead Representative arrived with Edgar and went through all check points, Colin offered to go over the thermostat with me making sure everything is set up correctly and answered all my questions. I had Golden Seal Services for many years. I would highly recommend Golden Seal Services to others."
jean F. batavia, illinois September 20, 2023 "Edgar was very friendly and efficient. He answered all my questions and left me smiling."
sean Q. winfield, illinois September 18, 2023 "Had to cancel appointment. I asked for first appointment of the day. I understand that emergencies arise. I received a call at 11:00am that the technician would be arriving in 30-45 minutes. I took the morning off work to be there but this was too late."
mitchell E. aurora, illinois September 17, 2023 "Its not working after the service. Thermostat cannot communicate with the smart hub error message shows up on the thermostat"
ray F. geneva, illinois September 15, 2023 "Golden Seal technicians always provide service that exceeds my expectations."
gail D. naperville, illinois September 15, 2023 "Jon was great- very helpful and friendly- went out of his way to fix my thermostat problem- and explained all my options- couldnt have been nicer or more helpful !!!"
terri H. batavia, illinois September 15, 2023 "Friendly representatives, excellent service that I can count on"
sandra F. dekalb, illinois September 13, 2023 "Edgar arrived on time, was polite, listened, performed the work on the air conditioner. explained the condition of the air conditioner. and was patient when I had to take care of my dog. I couldn't ask for more."
randy J. sycamore, illinois September 13, 2023 "Michael was very professional and able to resolve our issue quickly."
jon-taylor D. dekalb, illinois September 13, 2023 "Larry and Mark did an excellent job they were amazing"
dale H. aurora, illinois September 12, 2023 "No one and no business is perfect. I don't give a 10 to any one."
steve B. sandwich, illinois September 11, 2023 "Service was great. Called with arrival time. Was there on time and performed very complete service"
michael P. plainfield, illinois September 10, 2023 "The technicians treat me with respect. They are very informative about my equipment serviced and work in a timely manner. The scheduling agent was able to work with my availability which made for a swift response."
main C. st charles, illinois September 08, 2023 "Came early finished early and worked quickly. Courteous and left things tidy."
scott T. geneva, illinois September 08, 2023 "your guys were polite and prompt, and gave me extra tips on central humidifier filter use for the future"
david B. geneva, illinois September 06, 2023 "Jose was very professional and explained to me in a very detailed manner as to the service provided and concerns he had."
tim H. lombard, illinois September 05, 2023 "I called late on a holiday and got an appointment for the next day to fix our ac unit."
julia S. saint charles, illinois September 02, 2023 "Called to let us know when he was coming; respectful, pleasant, professional. Wore booties when he came inside."
robert M. sycamore, illinois September 01, 2023 "JT was awesome, professional but friendly, explained everything and answered all my questions."
bill H. aurora, illinois August 29, 2023 "Jose was professional, friendly, knowledable, and on time. He shared what he planned on doing and what he found. As a result I had a surge protector added to my HVAC. Very satisified with the work and Jose's service."
kurt W. naperville, illinois August 26, 2023 "Edgar was great and did a fantastic job. Sad though we had to call you guys to get someone to come out and service your systems."
bridget M. st charles, illinois August 26, 2023 "J-T was terrific. He was through, patient and went the extra mile to make sure our problems were fixed and thermostat was working properly"
charles S. la grange park, illinois August 26, 2023 "Jose caught something other technicians did not. It seemed to fix the problem right away. He also told me what to watch for."
john M. batavia, illinois August 24, 2023 "Jose is simply fantastic! His attentiin to details, customer service skills and attitude were amazing. He was a difference maker and changed my view of the company. Having been a client for decades the quality of the services has been poor at best. Hose restored my faith in the company."
dhiraj B. naperville, illinois August 24, 2023 "Cole came in and saw immediately what the problem was. He was able to give a temporary fix."
karl K. naperville, illinois August 22, 2023 "Jose was polite, courteous and professional. He explained the work to be done and showed us how things were before and after the work was done."
luzern R. dekalb, illinois August 21, 2023 "Jon has been here before, and he knows his job very well.."
bernard B. dekalb, illinois August 21, 2023 "Received a call from JT that he was on the way.He checked and cleaned the furnace and air conditioner unit."
michael F. downers grove, illinois August 16, 2023 "Jose Robles did a detailed analysis of my AC unit and explained all of its maintenance needs."
michael F. downers grove, illinois August 16, 2023 "Jose Robles did a thorough job, and explained to me in detail about the status of my AC unit."
bob S. st charles, illinois August 15, 2023 "Your technicians are great. Your appointment system is terrible I sat at my house from 8 am until 1:45 pm yesterday. Your tech confirmed he was on his way at 11:20 and arrived 12:15 departine at 1:45. You should inform customer they are 2nd or 3rd on the schedule to alleviate long wait times, stuck at home."
peggy E. maple park, illinois August 09, 2023 "There was a total miscommunication about the change in the day and time after I cancelled the night scheduled as it was getting too late for me. I called and they said they scheduled it for the next day from 12-4. I waited and no one came. I called and the girl said it was scheduled for later from 4-9. Cole Baker came and said I needed a new motor and modem. He said he would try and get it the next day which is today. He made sure he got the needed parts and came when he said he would. This was wonderful and I so appreciated his expertise and work. Keep him with Service Experts! Hes thorough and does good work."
ghasem P. naperville, illinois August 07, 2023 "He knew what he was doing. He was not a novice. We were suffering from heat for nearly 7 hours which was due to yearly checkup earlier the same day by a Technician named Edgar that was a novice."
sharon L. st charles, illinois August 04, 2023 "Very pleased with the installation of our new HVAC system. Kudos to both Dan and Jesse for a job well done."
steve K. st charles, illinois August 02, 2023 "Mark is outstanding. Hes very thorough and takes pride in his job. He also made use that I had 100% satisfaction and answered all questions. I very highly recommend Golden Seal, Mark /tech & Bruce /sales consultant."
ted L. south elgin, illinois August 01, 2023 "The communication was excellent. I got email confirmation for service daye/time followed up by a phone call once the technician was on his way. This property is a rental property and JT also called me afterwards to explain what he had found a d the service he provided. I appreciate all the communication."
romi B. naperville, illinois July 31, 2023 "Friendly and fast service. Respected our property by wearing booties when in the house. Friendly conversation, but they worked expeditiously to get the job completed. They showed up on time as well, which was very convenient."
debbie R. burr ridge, illinois July 27, 2023 "They were very thorough and conscientious. Explained everything every step of the way"
marsha (plese correct spelling of first name) B. elmhurst, illinois July 27, 2023 "JT is an amazing technician. He was all over, crawling in and out of the hot attic, checking the compressor outside and working on the thermostat. It was a difficult problem but he kept at it and was able to get our AC working again. There still is an issue with the thermostat, but he's working on that, too. JT is a great technician."
peggy E. maple park, illinois July 27, 2023 "the technician was prompt and personable and explained a few things to me. He also was kind enough to install the new furnace filter for me."
daniel N. carol stream, illinois July 23, 2023 "Every time I have called for any reason your crew members were professional and friendly and explained very accurate"
dawn N. south elgin, illinois July 21, 2023 "Edgar was very knowledgeable and pointed out key points for future prevention of issue."
victor R. geneva #204, illinois July 21, 2023 "have not received service report. received survey first"
thomas R. st charles, illinois July 19, 2023 "Lawrence, Daniel and Mark all know their stuff and were very good at troubleshooting and answering my questions. Bill Nicholson was awesome with sales and explained everything. Awesome job everyone. Thank You!"
daniel G. plainfield, illinois July 19, 2023 "Again your agent here and no resolution to the issue. Not his fault, he did everything he could but his support fails."
lois H. elgin, illinois July 19, 2023 "Showed up late. We were notified that he was running late, but still coming. Appreciated that he kept the appointment, even though it was out of the time frame originally set."
richard R. naperville, illinois July 14, 2023 "Cole did a great job identifying and fixing the issue"
gretchen W. warrenville, illinois July 13, 2023 "Because I waited 6 weeks for a capacitor and then I was charged $164 for labor when he was here 5 minutes. All while my unit is under warranty. Total scam."
ellen H. carol stream, illinois July 13, 2023 "John was very "curt" when it came to answering questions. Information was not forthcoming. He charged me for the trip even though I was a "member". Did not show the invoice to me at all. I only could see he overcharged me over an hour later when I finally received the invoice via email. Luckily Robert in the office helped to correct although I never did receive a corrected invoice or a credit memo."
ellen H. carol stream, illinois July 12, 2023 "I was under the impression that the AC maintenance include cleaning of the evaporator and condensor coils, but when I asked if they showed leakage, Cole had to go back and look at the evaporator coil to confirm that there was, in fact, dye from the test done in May. How could this possibly be missed if the coil was cleaned? He never did check the condensor coil. Have they NEVER cleaned them? Now I am told that I need to replace the whole thing and I am wondering if it was ever maintained properly. Cole seemed very knowledgeable and helpful until that coil issue. Especially since the system was down by 1-1/2 pounds in only 5 weeks, those coils should have been inspected, which I understand should be done anyway..."
ray F. sugar grove, illinois July 11, 2023 "The service man was very good servicing my equipment. Great guy and you should be proud to have him on your team!"
ray F. sugar grove, illinois July 11, 2023 "The service man was very good servicing my equipment. Great guy and you should be proud to have him on your team!"
ray F. sugar grove, illinois July 11, 2023 "The service man was very good servicing my equipment. Great guy and you should be proud to have him on your team!"
ray F. sugar grove, illinois July 11, 2023 "The service man was very good servicing my equipment. Great guy and you should be proud to have him on your team!"
ray F. sugar grove, illinois July 11, 2023 "The teck. was very good servicing my equipment. Great guy and you should be proud to have him on your team!"
ray F. sugar grove, illinois July 11, 2023 "The teck. was very good servicing my equipment. Great guy and you should be proud to have him on your team!"
john T. naperville, illinois July 11, 2023 "Was polite and got the unit running and scheduled an appointment with the company to discuss a replacement"
joe S. aurora, illinois July 10, 2023 "Bill came out the day after I called and went over everything. Daniel was there was early the next morning and completed the job. Both went over everything."
joe S. aurora, illinois July 10, 2023 "Bill came out the day after I called and went over everything. Daniel was there was early the next morning and completed the job. Both went over everything."
darryl H. hoffman estates, illinois July 08, 2023 "Jose made the necessary repairs very quickly and it was back to cool."
mary O. cicero, illinois July 08, 2023 "Very efficient technician and very knowledgeable and helpful."
marcia B. elmhurst, illinois July 06, 2023 "The technician, John Romano, worked very hard trying to get our air handler working. He was in and out of the attic several times and kept at it. He was very determined to get the job done. However, despite changing the motor and making another repair he was not able to fix the problem and the air handler remains broken."
patsy and lee G. aurora, illinois July 06, 2023 "Technician was courteous, knowledgeable, informative, and thorough. Carlos Flores was also helpful, kind and informative."
bob D. batavia, illinois July 05, 2023 "On June 26th, Cole's estimate of the cost of repair was between $1,887.85 for replacing TXV only and $3,871.75 for replacing the coil and TXV. We felt that was way too high and asked Golden Seal for a second opinion. We were told that you don't do that, but several days later we had a phone call and someone was going to come out on July 5th. It was a very hot and humid week with NO AC. On Saturday, July 1st, we contacted another local heating and cooling company. They came within an hour and determined the problem. The furnace circuit board failed. The A/C was tested and found to have normal pressures and temperatures. Refrigerant charge was good. No issues were found in the A/C. An Oem level circuit board was replaced, and we had a cool house once again!!!! The cost was half of the original estimate of just the TXV! Needless to say, we called and cancelled our service contract on July 3. When asked how many visits were left on our service contract, the person wasn't sure. I asked for him to check and he admitted there was just one. I then asked for a refund and was told that it couldn't be done because it is a monthly rate fee charged to our credit card or bank account. I told him that he was wrong, and we had paid approximately $160 for the year's service. He then said that he would pass the information on to the proper people to see about getting our refund. We are expecting a letter with the refund soon!"
sharnell J. st charles, illinois June 29, 2023 "Miguel Herrera thoroughly examined both of our HVAC systems and immediately diagnosed non-functioning connector on one of our conditioners. He was very knowledgeable describing in detail what part needed to be replaced. His partner immediately went back to the shop in St. Charles to retrieve the connector that needed to be installed. Miguel Herrera and his partner provided outstanding maintenance and diagnostic services identifying a problem we didnt know existed."
chandani P. batavia, illinois June 28, 2023 "JT was great. We called Golden AC in April since we heard unusual vibrating noise from the furnace. There were two people came (don't remember their names), one was a technician and the other person said he sold the system to us in 2021. The technician just opened the panel and said a wire is touching the cover and did not check anything else. The person who sold the unit to us said the noise is normal because what we have is builders grade and not high end system, so the noise is normal for the system we have. Just remember, this is the same person who talked about all good thing about the unit before selling. The noise didn't go away. It was vibrating from time to time which is "normal" according to your "expert technician" Once JT came he immediately recognized and said the fan is making a little more noise. He checked and found a piece of paper stuck in the blower which was the cause for vibration. I am so glad that JT was the technician who came for the service. I would like to request JT for the future service and nobody else. I can't say that I trust all your technicians because of the previous experience, but definitely I recommend JT. Not your sales guys or other technicians. I am giving 10 only because of JT"
tina A. west chicago, illinois June 27, 2023 "Im very happy with the results that you guys came out when you guys answered my question when you guys could not come out on Thursday"
john r N. plainfield, illinois June 23, 2023 "J.T. was knowledgeable, professional, respectful and pleasant."
ken F. plano, illinois June 22, 2023 "Not very happy with yearly cost versus value. Additionally I did not find my most recent service to be very good. Not sure that my unit was cleaned well. The tech was very quick compared to past service I've received."
james B. saint charles, illinois June 21, 2023 "Carlos patiently explained how to change the fan setting (I was on the wrong page). And he set me up with a WIFI connection to my smartphone. When the system was installed the installer mentioned that it could be connected to my WIFI but did not explain how. But Carlos set it up for me! A big help."
ken C. geneva, illinois June 21, 2023 "Edgar showed up on time, was professional, friendly, proficient, worked diligently, made a good recommendation about adding a feature to my A/C"
vince T. naperville, illinois June 20, 2023 "I was quoted a price 10x list for a new capacitor. The technician was holding my old capacitor and I looked up the part number online to verify. The technician was already here and the part already uninstalled: Id have paid double the list price to have him install a new one but not 10x. Instead, I cancelled my service contract."
haq M. naperville, illinois June 19, 2023 "Technician Cole Baker was exceptionally professional knowledgeable and courteous."
mike V. plainfield, illinois June 19, 2023 "This is the third or fourth time that my service was canceled the day of service. Its very difficult arranging schedules to keep a window open for Technician to show up and then it gets canceled"
brandon V. streamwood, illinois June 17, 2023 "Wish the tech had the dye with him to address our possible AC leak"
vito S. bartlett, illinois June 16, 2023 "Memorial Day weekend 2018, A/C went out, Called 3 local companies, got voicemails,,leave msg. 4th call , called golden seal, st Charles # , got a human being , and someone came out that evening..April Saturday,,got up ,,,,no hot water,,went in basement, water all over.. called Golden Seal,,the came out replaced hot water tank."
allen L. naperville, illinois June 16, 2023 "Didnt talk to us much. Spent most of his time on his phone. $300/lb for R22 refrigerant is ridiculous. Will price elsewhere."
donna M. wheaton, illinois June 16, 2023 "Technician was very efficient. He said that they would order some insulation for my condenser tube which leaks all over the top of the furnace. There are too many questions on your survey - should be two or three at most."
woosoo C. south elgin, illinois June 15, 2023 "The initial service and maintenance is great however there is a couple of glaring issues below. I was recommended by the tech to replace both the capacitor and a surge protector like device for the AC. The former has been replaced while the latter was out of stock. I figured it was a good idea to pay both in advance. However, the issue is I am not sure if the tech actually installed the surge protector like device for the AC since I don't have to be home for the tech to install it. Also I was never given an email for the receipt for the service since I keep the receipts for archival purposes."
jeffrey B. naperville, illinois June 14, 2023 "Looks as though the first guys that came out broke our thermostat, but the next guy replaced it for no charge."
david H. batavia, illinois June 13, 2023 "teck was on time, seemed honest in his recommendations. he was very"
daniel V. batavia, illinois June 09, 2023 "Cole was very good about explaining the technical issues."
richard H. oswego, illinois June 09, 2023 "Finally replaced leaking evaporator that I have been complaining about for 3 years."
lesley B. wheaton, illinois June 08, 2023 "Terrible. They were supposed to be here from 2 to 4. I called about 3 to see if someone in the office knew approximately what time they might be headed our way. She called and said they were in Naperville and the job was taking a bit longer, but they should be done in about half an hour and they would call me and let me know theyre on the way. No one called and we had to leave our home about 4:45. If they had called, one of us would have stayed home so we could let the technicians in. But since we had not heard anything and it was almost an hour later than the time they were supposed to show up, we left at 4:45. I received a phone call at 5 oclock to say that the technician was on the way. To be honest, I told Dave, the representative who called and who is very nice, that I was extremely disappointed and frankly really might consider never using Golden Seal again. I understand that perhaps they were delayed but they should have called and asked if it was still convenient for them to come well after the scheduled arrival time or reschedule. Really, your company should feel humiliated and embarrassed that we get a phone call an hour after technicians were supposed to be here to say that they were on the way. Another concern I have is that the first time I called to talk to a representative, it took about six minutes for someone to answer the phone. The next time I called to voice, my complaint that they had never showed up, I hung up after being on hold for 10 1/2 minutes. Clearly, your management needs to clean things up a bit."
leo D. sugar grove, illinois June 08, 2023 "My technicians Daniel and Juan were great, very professional and courteous of my home. Everything is working properly. Bill was great with times and communicating with me. Bill even returned to resubmit paperwork to save a few extra dollars a month."
susan D. naperville, illinois June 06, 2023 "Cole was prompt, professional and very nice to work with"
crystal A. bartlett, illinois June 05, 2023 "The person who answered the phone said there is a service fee of $99 and repair cost that will be provided by the technician. I was told that the service fee will be waived if I open a priority membership. I reptadley ask if I will be charged for the visit and the CS said no. Technician showed up, looked at AC and said it needs a capacitor change, a part that cost $15 at Amazon was quoted for $422 (including membership discount). I refused the service since the cost was outrageous, but technician ask to collect a diagnostic charge of $82, a cost that was never communicated to me when I booked the service, which is exactly what I told the technician. He got his GM, Chris, on the phone, talked to Chris who was most unpleasant, disrespectful and u appropriate person, he said that I need to pay for even though I explain the situation to him, not even after I mentioned to him that the right thing to do is listen to the call. I asked him to listen to the call and send me a copy, he called me the next morning saying that he listen to the call and accused of me lying to me because the CS said that technician will be giving me the repair cost, I tried to explain to him that I agree with repair cost comment but the CS never mentioned anything about the diagnostic charge. He repeatedly stated interpret me and was so unprofessional."
nijole J. st charles, illinois June 05, 2023 "Juan was excellent,he showed me exactly what he was doing"
sean D. wayne, illinois June 05, 2023 "Received an email notification to alert me there was a critical error with our system this morning - when I called customer service they promptly advised when a tech would be available - received my call from JJ with a 25-30 min lead time upon arrival. Upon arrival JJ was professional, explain completely the issue. Resolved the issue."
leo D. sugar grove, illinois June 03, 2023 "You guys are always very clear and precise on information and answering questions. So easy to work with."
aaron H. naperville, illinois May 31, 2023 "Very quick response and arrival when our AC wasn't working on a hot day."
kyle T. oswego, illinois May 30, 2023 "If there was a 0 rating, I would have given that. I feel that I have been taken advantage of by your quota carrying technicians. I was almost double charged today by the technician. Thankfully there was another service expert accompanying the technician today and he notified his colleague that I shouldnt have been charged for the service today because I already paid that fee."
jeanette M. naperville, illinois May 29, 2023 "Technlcian was 4 hours late and I did not get a receipt for service so I do not know what was done."
michael D. saint charles, illinois May 29, 2023 "Very friendly and found the problem quickly and fixed it"
carl F. sugar grove, illinois May 25, 2023 "JT Dilalio did an outstanding job performing the yearly maintenance on our HVAC Cooling system today. He was very knowledgeable, very helpful, and very professional. He answered all of our questions and was able to provide a lot of learning opportunities as he explained to us what he was working on. JT also provided us with information to help is in the future. Thank you JT Great Work!"
leslie W. aurora, illinois May 25, 2023 "Our technician, Miguel, was friendly, informative, efficient and showed respect for our family and property."
michael P. bartlett, illinois May 24, 2023 "On time. Respectful. Spent appropriate amount of time maintaining the furnace and AC."
mr meyer M. naperville, illinois May 23, 2023 "Service person was excellent. Did all the work and explained things along the way."
mr schmidt S. geneva, illinois May 23, 2023 "Service completed respectfully, professionally and timely. While our AC unit is older, the technician understood that we were not interested in any replacing any marginal working parts. Original service cancelled due to storms, however, no follow up to reschedule. After waiting two weeks I called to schedule service."
james B. st charles, illinois May 23, 2023 "Your employee went above and beyond to make sure everything installed was operating at total perfection."
pamela H. plano, illinois May 23, 2023 "Tech was polite and thorough. Was later than original time though and didnt have furnace filters for us even though this is supposed to be included in our plan still waiting for them to be shipped to us."
mrs hammond H. bolingbrook, illinois May 22, 2023 "Cole arrived with the promised window; was professional and respectful of my home"
joe F. elgin, illinois May 21, 2023 "I appreciate the service that I get from you guys, it always seems to be very honest and professional"
marie fukar F. la grange, illinois May 18, 2023 "The technician was courteous and mindful of the carpeting by putting on the booties. Explained things in language that I could understand."
marie fukar F. la grange, illinois May 18, 2023 "The technician was courteous and mindful of the carpeting by putting on the booties. Explained things in language that I could understand."
mr hoshell H. aurora, illinois May 18, 2023 "Technician professional and informative. An asset to your company."
frankie H. n aurora, illinois May 18, 2023 "Miguel very knowledgeable. Answered my questions. Notified me when he was arriving. Ver nuce man"
mr sciaky S. geneva, illinois May 17, 2023 "The maintenance plan is affordable and helps make sure we stay on schedule with our PMs"
steve S. carol stream, illinois May 17, 2023 "Tech was Polite and Courteous. He was in and out with no disruption to my Daily Routine"
arthur H. lockport, illinois May 16, 2023 "Technician was knowledgeable and did a good job of explaining what he did."
gwen A. aurora, illinois May 15, 2023 "I requested Miguel and he was sent which was wonderful. After you have worked with a specific technician, you build a relationship with them and feel very comfortable with them working on your unit."
elena K. bensenville, illinois May 15, 2023 "Did not bother to check/clean furnace Superficial service outside"
bill O. south elgin, illinois May 14, 2023 "I had a tune up for my air conditioner on Thursday evening. I went downstairs on Saturday (had not been down there since the Thurs visit) and I had water all over the place from my air conditioner. I had water dripping into my furnace and had to shop vac out about a 1/2 of a shop vac full. I did call and the gentleman I spoke with could not get here. I am still waiting for a call so someone can come check things out to make sure all is ok. It is unfortunate that this happens right after I had a tuneup. How is it even possible to get a tuneup and things cleaned and then I have the problem?"
frankie H. n aurora, illinois May 13, 2023 "He was knowledgeable about my product. Fought the bees off like a warrior"
larry Y. pingree grove, illinois May 10, 2023 "John called when he was about 15 minutes out. He was on time, was courteous and respectful of our home, making sure to wear shoe coverings. John made sure that everything was back in place before he left and explained what he had done and found before he left."
richard H. oswego, illinois May 08, 2023 "Cole was very thorough and confirmed my suspicion that the evaporator pan was damaged and leaking. The evaporator was replaced in 2019 and has been leaking into the furnace since day one."
george dileonardi D. bloomingdale, illinois May 08, 2023 "Technician was informative and knowledgeable"
susan A. batavia, illinois May 07, 2023 "Good communication about arrival time. Spent time on service and answered all questions, listened and we felt heard and everything addressed."
james B. st charles, illinois May 05, 2023 "Your service representative was very efficient and took the extended time needed to evaluate the difficult issues"
mr shannon S. aurora, illinois May 04, 2023 "Technician was on time and performed the required service"
mr fitzenreider F. geneva, illinois May 03, 2023 "I already did this survey. I've got better things to do than answer your questions again."
richard R. naperville, illinois May 01, 2023 "It was easy to make the appointment and get someone to come in the same day."
ms anderson A. schaumburg, illinois April 30, 2023 "Very knowledgeable and nice young man. Did a thorough job of checking out the air condition system. Very polite! Answered all my questions. Very professional and easy to talk to."
terri H. batavia, illinois April 29, 2023 "The tech (Edgar?) was on time - in fact I think he was early - very nice and very thorough."
pam B. st.charles, illinois April 24, 2023 "Techs are always willing to explain everything going on with units."
marilyn T. bensenville, illinois April 23, 2023 "Cory was very good at answering any questions that I had and was very good at his job. I appreciated everything he did on our maintenance call. I'd recommend him highly!"
lance G. elgin, illinois April 22, 2023 "because the last time a tech was out here he had to recharge the system. when he did that he thought to put dye in and i discussed all that with these guys and we quickly diagnosed the problem. the problem is not fixed because you have to order a new a coil so this is not yet resolved but so far so good."
mr a. robinson R. naperville, illinois April 21, 2023 "The technician that came to my home was very knowledgeable. However, there seems to be a disconnect between dispatchers and technicians. I have a heat pump system and made arrangements with office to send a technician cable of servicing that system. I was told they be sure to Jose to my home. I received a call from someone other than there experienced heat pump technician. This has occurred at three other times in the past."
janet N. carol stream, illinois April 21, 2023 "Long time customer of Golden Seal. Always received quality service and the techs are professional, knowledgeable and friendly."
wade T. shorewood, illinois April 19, 2023 "Longtime customer - very satisfied with the work & the price"
janet N. carol stream, illinois April 16, 2023 "Long time customer of Golden Seal in St. Charles. Have always been pleased with the service and the professionalism of the technicians."
tom M. roselle, illinois April 14, 2023 "John was outstanding. Kept me informed while he worked, gave me advice on running the unit, was personable, clearly experienced and personable. The Golden Seal Tech professionals are the faces of the organization to customers and John is an excellent of your company."
peter R. hampshire, illinois April 02, 2023 "Dispatch double booked my technician so he was over two hours late."
mr waters W. naperville, illinois March 22, 2023 "Very professional, efficient and knowledgeable service. We really are glad they added plumbing to their services."
jean K. downers grove, illinois March 09, 2023 "Management is VERY unorganized. They called me to ask what parts they need for the repair job. Scheduled technician to come out and no one showed up. I called and was told we did not have an appointment for that day. Very poor communication. First appointment was in October. It took several phone calls to finally get the job done. Completed the work in December. Technicians Ryan Josh and plumber Brian Love were excellent!!!"
phillip C. saint charles, illinois March 08, 2023 "Excellent communication about options and service but very expensive proposal. It was an all or nothing proposal that was very expensive."
paula H. oswego, illinois March 06, 2023 "Usually the techs are helpful, and they do not nickel and dime us on every service. If something does not get fixed first time, they will make it right."
rondel P. bolingbrook, illinois March 05, 2023 "Your twxhnicians were awesome. Professional, friendly and quick. Plus they did the job right."