Golden Seal Service Experts Reviews

"Service offerings and customer service is top notch, already working on referrals."

"It didnt come within the timeframe was stated, until another call"

"Techs are always thorough and explain what was done."

"Excellent service"

"Very knowledgeable, professional and pleasant."

"Miguel was very nice, professional, and kind."

"tech was very prompt and arrived in a difficult time close to the holiday. It was very cold and the secondary burners would not activate. He worked to solve the problem and then had to replace a part. He saved my day just a few hours from Christmas Eve."

"Very professional and did an excellent job"

"Everyone that has come to my home were very professional and helpful. I have been a customer for almost 20 years and have never had an issue with the service or the work that was done. They do not try to sell things that are not needed."

"So much higher than other companies in the area for hot water heater installation. Everything else is great."

"The technician told my girlfriend the furnace is broken and could be leaking CO2. To fix it it would be expensive. Im glad she did not fall for the scare tactic because we had a second and third opinion who told us nothing of the sort was wrong. I will never use you again"

"Kenny the tech answered any questions that I had in a professional manner. He was very competent at his job as well."

"Kenny was thorough and helpful and arrived quickly in very challenging weather conditions."

"Brian was extremely professional, friendly and excellent communication skills!"

"From the yearly check on equipment, to the well-explained sales pitch by DJ?) to the installation by Juan R. Larry M. and Ryan J. all was well done and easy to understand. Very pleasant gentlemen. Very neat and focused on getting the job done and taking time to explain the new thermostat."

"Prompt and courteous service."

"Thorough friendly service"

"Very friendly and professional."

"Came when he said and fixed the problem"

"As long as the service man is Cesar the service is excellent."

"This visit was very good service. My hesitation comes from rather poor performance in a chain of unsuccessful visits earlier in the year. But I really appreciate Jose's great service on this call."

"My furnace was running good before the technician arrived and after getting yearly maintenance it broke down in 2 minutes after the technician left the house, had to call another company to fix it and spent money on the service, but your technician came back without informing and was able to fix it, we think the fault was done because of human error from your side, also we do not want your technician to be our enemy by giving this bad review"

"Love the service people are so nice and helpful"

"Timely and quality service."

"communication with appointment time. quick to answer the office phone. knowledgeable technicians."

"prompt appts. Qualified service technicians. Not the cheapest,but the best."

"Problem fixed!"

"good service and the technicians are always very competent."

"Reliable, honest. They have serviced us since we lived in Roselle back in the late 80s and 90s."

"Cesar has been our Tec. since the start of our service .The best we have ever had. My wife refuses to let any other tec. in the house. He is the BEST."

"Reliable service"

"Very friendly and professional"

"The technitions are well-informed and do their work carefully they explain in a way I can understand"

"on time, did work as needed"

"Cory came the same day I needed service on my furnace humidifier. He found the problem and repaired it for which made me happy. Thank you Cory!"

"No follow up from company, as promised, for estimate on temporarily moving air conditioning compressor unit during upcoming construction"

"Very thorough in explaining everything, good or bad, about the furnace."

"JT was on time, courteous and got the job done quickly."

"EXCELLANT SERVICEVERY PROFESSIONAL AND KIND, EXPLAINED IN GREAT DETAIL...."

"Great customer service and fast reply. All the techs were friendly and informative. Bill was great and patient with all my questions on getting my hvac."

"very qualfied"

"The system is working just fine."

"T J was an excellent Serice person-he answered all questions and listened to our concerns."

"Way over priced for the service provided. Especially when I called locally to see what other service people would charge"

"Technicians are knowledgeable and courteous. Our system has been maintained professionally over the years. My only complaint is that I had the technician replace our humidifier filter and was charged $50 for the part. Found it on line for under $20. Unfortunate, I will replace it myself in the future."

"Bill was professional, took the time to explain the different furnace types so that we could make an educated decision."

"Technician thorough and very helpful"

"Excellent technicians that do a great job."

"He provided pictures to show condition of the furnace."

"Friendly and professional staff"

"Technicians are very knowledgable and do excellent work"

"Pricing. After comparing to the local competition. Super expensive."

"Cory Robinson was so polite and informative and took the time to explain things to me. He called ahead and arrived when he said he would. He was just all around terrific."

"Unlike the HVAC techs, the plumber doesn't do any work. I was told this would be a PM visit, but it's not PM if you barely touch the water heater. This was only an up-selling opportunity for the company. Sorry, folks!"

"The salesman Bill was outstanding! He took the time to understand our needs and knew the product & company well! We are very happy with the service we received."

"Always on time and professional and pricing is always great."

"Technicians kept coming back until they found and resolved the problem. Was disappointed they did not arrive day of call with no heat but it was on the weekend. Miquel found the problem, reassessed needs and made repairs that worked !!! He followed through and worked diligently until the unit was in full working order. Thank you Miquel !!!"

"Not happy about spending $231.00 on a new water heater installed less than 2 years ago by Golden Seal at a price of $1800.."

"Service has gotten better. I never would have recommended golden seal a few years ago. But new management and a good service tech are making a big difference."

"I am confused about the whole experience. The gentleman who came to clean the furnace said he did not feel he should clean the furnace since he felt the unit should to be replaced. I still paid him for a service that was not performed. I now have a furnace that works but it has not been cleaned."

"Profesional and Curteous Tech"

"Technician was really great!"

"Satisfied customer for many years."

"friendly workers and they get the job done quickly"

"Good service , did what was promised"

"Although this is my account, the tech only addressed my husband. Also, the tech came into my house without a mask, I had to provide one for him. Then he didn't wear it properly, nose not covered There is still Covid and it is fine if he wants to be exposed, but I don't know him or where he has been and I prefer not to be exposed because a company I deal with is unwilling to think about a customer's wishes or wellbeing."

"Tech promt, polite and respectful of my home."

"We have always been happy with our service from golden seal. We actually did recommend you to our neighbors, and they used golden seal to get a new furnace and air conditioning."

"Brian was very thorough."

"Friendly and thorough"

"Service techs are always thorough and provide good feedback while here"

"Techs have always been very professional and friendly"

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"knowledgeable and efficient"

"Very easy to work with and professional."

"Reliable. Arrive at scheduled time."

"I trust Golden Seal."

"good value, good communication, showed up on time, did the work respectively"

"we have used youre company for many years and are very pleased with the services."

"They were on time, solved the problem and didn't charge me more than needed."

"They've been very professional and fixed issues. Very good with follow up if an issue comes back or needs more work done."

"Caesar is very efficient and personable."

"The visit back was to install an item ordered during the last visit."

"Ron was very punctual--polite--efficient and professional--You have good man there."

"I had to relight the furnace and my extra filter was ripped and not replaced."

"We were lied to and given an outrageous quotr."

"No issue with the service provided but the discounted price for the air filter was more than double the market price. WHY?"

"Fasdt, friendly and very professional service"

"Always on time"

"Price"

"Good service, excellent technician"

"The tech provided excellent service and carefully explained everything required."

"Good Service"

"Golden Seal has taken care of our HVAC needs for many years and has done well."

"Local firm gives me confidence."

"Because there was no pressure to repair parts not need. He was informative about questions that I asked. He made sure that all my concerns were answered."

"Service was amazing."

"The technician Ken was very friendly and professional!"

"Still no heat"

"Everyone from the customer service , techs, installers and Bill were extremely professional. They arrived on time and did a good job from start to finish."

"I feel that the techs are always honest with me. They treat me with respect and do a great job."

"they know their product"

"Kenneth was courteous and professional, and explained everything clearly about my A service."

"Great service"

"Service rep, Corey was exceptional"

"Nothing to add"

"Representatives service furnace and air conditioner at a reasonable rate and with a level of expertise and professionalism."

"Cory from Golden Seal did a great job. He was very professional and very helpful."

"Techs have always been professional and friendly"

"Great service by our techs. Always willing to explain things and be helpful."

"The work was done professional, on time and cordial"

"You're very good at communicating your schedule, letting me know"

"Your technician Ken was very friendly and professional! He even got my Golden Seal installed humidifier going! A credit to your company!!"

"Great service and work"

"I feel that the technicians are truthful and not trying to just sell me something if I don't really need it."

"Excellent service. Highly qualified people."

"After my Fall service to prepare my system for the winter heating season we had a heating error code show up. When I called in to get service I got a technician to come and solve the issue that same day."

"Technicians were great. Very polite."

"Technician was very courteous and knowledgeable. Good communication."

"customer service is quite good. However, fairly large turnover of personnel creating confusion as to who your working with when inspections are due."

"Not in the habit of recommending service companies."

"The techs were very professional went thru the whole process with me"

"Because they were courteous and professional."

"Professional,Cordial informative young Technician"

"I am greatly disappointed with my experience with Golden Seal during this visit. I had scheduled the visit for routine cleaning and checking of my furnace and AC. First, I found it odd that the technician was accompanied by a salesman. I was surprised when the salesman communicated to me that the furnace inducer was over-amping and unlikely to last through the heating season. The furnace is less than 13 years old and has been operating flawlessly. I asked the salesman to email me quotes for a new furnace. He responded that quotes were not available via email and needed to be provided in person by him instead. He quoted nearly $10,000 for a comparable furnace. The tone of his sales pitch was inappropriately aggressive. I informed him that I would need to obtain competitive quotes. The salesman also falsely claimed that my furnace is 14 years old. I later looked up the original receipt and it is in fact less than 13 years old. I followed up by hiring a highly trusted and experienced technician to perform an independent evaluation of my furnace. The technician found that the inducer is not over-amping at all and that the furnace is in overall great shape except for the blower wheel being dirty. He cleaned the blower wheel for less than half of the price that the Golden Seal salesman quoted. I have also been advised by the technician and other sources that the cost of a comparable new furnace is less than half of what the Golden Seal salesman quoted. At this point, I feel compelled to ask why I should continue doing business with Golden Seal."

"Caesar is my go to guy"

"Everything was great"

"Your employees the last two times do not seem so happy"

"The service tech was friendly, polite and professional. He did his job and gave us an honest assessment of the condition of our system."

"Liked the serviceman. Felt that he was confident in what he was doing."

"Over sold me. And promised 2 maintenance busts per year. Not so fastjust 1 maintenance visit per year."

"Very efficient"

"Your workmanship is very good."

"Miguel did a great job and did not try to sell add on services"

"Great service"

"Nice staff"

"Excellent service."

"I was told there would be 2 maintenance visits per only to be informed that is not correct..only 1 maintenance call."

"Their service is reliable."

"They do good work, and they know their trade."

"Cesar has always been a wonderful technician I can trust him in my home and easy to get along with"

"Good service technician."

"Have been servicing my AC and Heating systems for 31 years!"

"Good service Jose was great"

"I've had Golden Seal service my furnace and a/c for many years. Always had a good experience with them. Their Technicians are always pleasant, answers questions and gives helpful tips."

"Fast and a good communicator too"

"Professional service."

"Very polite and knowledgeable young man."

"Technician was very thorough."

"The best ??"

"All service has been prompt and courteous. I like being able to pay monthly for semi-annual tuneups/checks."

"Was very satisfied with the product and the workers."

"Always honest competent service"

"I like your teams but everything you have sold me has had some issue. Sold me a Humidifier it then was discontinued and no parts but I could buy a new one. You sold me a circut breaker so it wouldn't blow out the mother board had to buy a new mother board as it blew out, sold me a new thermostat but the new motherboard didn't work with it so I needed a new thermostat"

"Generally good service provided on a biannual basis. This technician was on his phone with earbuds the whole time, so I question his focus on my service."

"Consistent excellent service over many years."

"The technician was great! Super knowledgeable and polite. He was thorough and took the time to explain everything. I was super impressed."

"Great customer service."

"Great"

"The Tech being friendly and telling us what to look out for."

"the technition seemed like he knew what he was doing"

"Service friendly and well done"

"Easy to schedule and very prompt to come and service"

"Salesman was personable, knowledgeable and polite."

"Cesar was professional and efficient."

"Have always treated me fairly. Not trying to sell me something just for the sake of a sale. Techs have always answered my questions concerning my equipment."

"Technicians have always knowledgeable, professional, and efficient."

"Everything went perfect for us. We are happy to have business with you. Customer service and team member treat us with respect."

"I generally have great service. The hot water heater installers did a great job on the install. There were still problems. I contacted rep day before to find out time. She told me noon but they showed up around 8. Installer turned off furnace/AC but didnt turn back on when leaving. Needed to call n have a tech walk me through how to turn on. Had scheduled an appointment but was able to handle over the phone. Was putting things back in utility room afterwards. Found all kinds of garbage behind and around hot water heater, large rag, sand paper, screws, duct tape, etc. was very concerned it would have been a fire hazard. Installers broke cap off water meter and didnt say anything. Very disappointed"

"Jose Robles is excellent. I always request that he is the technician sent to my home."

"Your technician Ron is amazing took his time to do every point inspection explained everything hes doing step by step, gonna ask for him from now on! He is the best of all Ive had over the years!"

"Service has always been exceptional. Technician was professional, knowledgeable, and efficient. It is a pleasure working with your company!"

"Cory does a great job!"

"Kenny the tech did a great job"

"The technicians are great, but the customer service on the phone is the ABSOLUTE worst ever. If it were not for the technicians, I would have left this company a long time ago."

"techinician knowledgable and courteous"

"Easy to make an appointment, very nice customer service person, on time, very clean, professional. Thank you."

"The repair person Jose was very knowledgeable and quickly informed me of what had to be done and the cost. The repair was done quickly and my AC is working again."

"Our ac was working fine Technician came for tune up the same day cool air was not working and following day another technician came in he gave a big list of items which can be fixed , we just singed up for monthly Maintenance"

"I was never contacted for the spring check up. Dealing with phone people is difficult"

"Having a great experience with this company over the years"

"Friendly helpful and informative staff."

"Very satisfied"

"I have always been happy with Golden Seals work. Ron the technician that came out this time was very professional, and he was very courteous."

"Ron did a very professional job and was very courteous, efficient and personable ,"

"Ron troubleshoot right down to the root cause, a poor connection to the blower motor and did not rush to condemn the blower motor and cost me 1000s of dollars!!!"

"The scheduling is simple and the technician showed up on time and was very courteous and respectful."

"Very happy/satisfied with the service provided"

"Very pleased with the prompt and quality service Golden Seal has consistently provided."

"Our service technician Kenneth was very good. He was professional and thorough. Our sales consultant was friendly, but wanted to use the excuse of price increases and employee pay raises for companies double the price furnaces."

"Very fast response and professional installers"

"Friendly, professional and courteous"

"Technician was very helpful and informed"

"Technician was extremely knowledgeable and friendly."

"I find Golden Seal to be a reliable organization. All employees are friendly and knowledgeable."

"great technicians!"

"Ive had GSSE for over 20 years and wouldnt change to anyone else."

"From the tech rep (Jose R.), the new system advisor (Bill N.) to the installers (Mark & Larry) everyone did a great job, explained my options, answered our questions and left us contact information should we have further questions."

"The technicians were so helpful, professional, and knowledgeable."

"Dependable & courteous techs"

"top notch technicians, who are polite and will answer all questions"

"we have been customers from the time you installed our energy efficient furnace several years ago. You are excellent technicians and great response times ."

"When u made the appointment I told you I just replaced the thermo coupler so something else os causing it not to relight and the tech replaced it again and charged me $239 and came back the next day trying to tell me its the heat valve control that's $830. No it's 3yrs old and still under warranty.... I would like my money refunded..."

"Great service. And r They dont try too hard to up-sell"

"After leaving my AC didn't work. 36 hours later I had to have a team come back-they had forgotten to turn back on my system from the outside unit."

"JT was on time, courteous, and extremely knowledgeable. He answered all my questions in terms that I could easily understand. I was extremely satisfied with this service call."

"G S tech was prompt and efficient."

"Arrived on time, were very professional. Explained what I needed to do."

"You tech have integrity,"

"From customer support to technicians, everyone we have worked with at Golden Seal has been top notch. Dylan, our service technician, was friendly, professional, and efficient."

"They have been reliable and fix issues."

"They have done a nice job especially when we had Angel come an older worker who was more experience when weve had a younger wet worker they had to come back because they did not do the job right."

"Generally good service. Originally scheduled time went sideways with a no show, but all went well the second try. The tech was great; thorough and professional."

"Your Tech Corey (who has been out to my house several times) is always a consummate professional and explains what he is doing and why"

"Our technicians who have worked on our furnace and ac over the years have always been honest, fair and respectful."

"Ive had to contact Service experts three different times this year, usually extremely early in the morning. They always answer the phone and most importantly I never have to jerk around with some automated answering service."

"The technician Cole was very professional, friendly, and informative. Coke explained issues with furnace and AC in a way that I understood what he was explaining. I would ask for Cole to return if I have a hearing or ac issue."

"Always satisfied with your services"

"Knowledgeable Tech"

"Jury is out."

"kind and corteous"

"on time,knowlegable, explains details to home owners"

"Good service"

"Every time we have called for a check up on our furnace and air conditioner, everyone was helpful in scheduling a convenient time."

"tech wa friendly and knowledgeable. arrived on time and was efficient in performing the service."

"Efficient and professional"

"The technician was friendly,and efficient."

"Service is good. Reasonable price."

"purchased air con/furnace from golden seal"

"Techs are very pleasant and communication is good."

"The Teck. did a great job and was very proffessional."

"Always efficient and polite"

"I wasnt there"

"Kenny did a great job! Thank you"

"Very nice and professional techs have kept my HVAC system working for the past 7 years. Cant ask more than that"