aaron H. naperville, illinois May 31, 2023 "Very quick response and arrival when our AC wasn't working on a hot day."
kyle T. oswego, illinois May 30, 2023 "If there was a 0 rating, I would have given that. I feel that I have been taken advantage of by your quota carrying technicians. I was almost double charged today by the technician. Thankfully there was another service expert accompanying the technician today and he notified his colleague that I shouldnt have been charged for the service today because I already paid that fee."
jeanette M. naperville, illinois May 29, 2023 "Technlcian was 4 hours late and I did not get a receipt for service so I do not know what was done."
michael D. saint charles, illinois May 29, 2023 "Very friendly and found the problem quickly and fixed it"
carl F. sugar grove, illinois May 25, 2023 "JT Dilalio did an outstanding job performing the yearly maintenance on our HVAC Cooling system today. He was very knowledgeable, very helpful, and very professional. He answered all of our questions and was able to provide a lot of learning opportunities as he explained to us what he was working on. JT also provided us with information to help is in the future. Thank you JT Great Work!"
leslie W. aurora, illinois May 25, 2023 "Our technician, Miguel, was friendly, informative, efficient and showed respect for our family and property."
michael P. bartlett, illinois May 24, 2023 "On time. Respectful. Spent appropriate amount of time maintaining the furnace and AC."
mr meyer M. naperville, illinois May 23, 2023 "Service person was excellent. Did all the work and explained things along the way."
mr schmidt S. geneva, illinois May 23, 2023 "Service completed respectfully, professionally and timely. While our AC unit is older, the technician understood that we were not interested in any replacing any marginal working parts. Original service cancelled due to storms, however, no follow up to reschedule. After waiting two weeks I called to schedule service."
james B. st charles, illinois May 23, 2023 "Your employee went above and beyond to make sure everything installed was operating at total perfection."
pamela H. plano, illinois May 23, 2023 "Tech was polite and thorough. Was later than original time though and didnt have furnace filters for us even though this is supposed to be included in our plan still waiting for them to be shipped to us."
mrs hammond H. bolingbrook, illinois May 22, 2023 "Cole arrived with the promised window; was professional and respectful of my home"
joe F. elgin, illinois May 21, 2023 "I appreciate the service that I get from you guys, it always seems to be very honest and professional"
marie fukar F. la grange, illinois May 18, 2023 "The technician was courteous and mindful of the carpeting by putting on the booties. Explained things in language that I could understand."
marie fukar F. la grange, illinois May 18, 2023 "The technician was courteous and mindful of the carpeting by putting on the booties. Explained things in language that I could understand."
mr hoshell H. aurora, illinois May 18, 2023 "Technician professional and informative. An asset to your company."
frankie H. n aurora, illinois May 18, 2023 "Miguel very knowledgeable. Answered my questions. Notified me when he was arriving. Ver nuce man"
mr sciaky S. geneva, illinois May 17, 2023 "The maintenance plan is affordable and helps make sure we stay on schedule with our PMs"
steve S. carol stream, illinois May 17, 2023 "Tech was Polite and Courteous. He was in and out with no disruption to my Daily Routine"
arthur H. lockport, illinois May 16, 2023 "Technician was knowledgeable and did a good job of explaining what he did."
gwen A. aurora, illinois May 15, 2023 "I requested Miguel and he was sent which was wonderful. After you have worked with a specific technician, you build a relationship with them and feel very comfortable with them working on your unit."
elena K. bensenville, illinois May 15, 2023 "Did not bother to check/clean furnace Superficial service outside"
bill O. south elgin, illinois May 14, 2023 "I had a tune up for my air conditioner on Thursday evening. I went downstairs on Saturday (had not been down there since the Thurs visit) and I had water all over the place from my air conditioner. I had water dripping into my furnace and had to shop vac out about a 1/2 of a shop vac full. I did call and the gentleman I spoke with could not get here. I am still waiting for a call so someone can come check things out to make sure all is ok. It is unfortunate that this happens right after I had a tuneup. How is it even possible to get a tuneup and things cleaned and then I have the problem?"
frankie H. n aurora, illinois May 13, 2023 "He was knowledgeable about my product. Fought the bees off like a warrior"
larry Y. pingree grove, illinois May 10, 2023 "John called when he was about 15 minutes out. He was on time, was courteous and respectful of our home, making sure to wear shoe coverings. John made sure that everything was back in place before he left and explained what he had done and found before he left."
richard H. oswego, illinois May 08, 2023 "Cole was very thorough and confirmed my suspicion that the evaporator pan was damaged and leaking. The evaporator was replaced in 2019 and has been leaking into the furnace since day one."
george dileonardi D. bloomingdale, illinois May 08, 2023 "Technician was informative and knowledgeable"
susan A. batavia, illinois May 07, 2023 "Good communication about arrival time. Spent time on service and answered all questions, listened and we felt heard and everything addressed."
james B. st charles, illinois May 05, 2023 "Your service representative was very efficient and took the extended time needed to evaluate the difficult issues"
mr shannon S. aurora, illinois May 04, 2023 "Technician was on time and performed the required service"
mr fitzenreider F. geneva, illinois May 03, 2023 "I already did this survey. I've got better things to do than answer your questions again."
richard R. naperville, illinois May 01, 2023 "It was easy to make the appointment and get someone to come in the same day."
ms anderson A. schaumburg, illinois April 30, 2023 "Very knowledgeable and nice young man. Did a thorough job of checking out the air condition system. Very polite! Answered all my questions. Very professional and easy to talk to."
terri H. batavia, illinois April 29, 2023 "The tech (Edgar?) was on time - in fact I think he was early - very nice and very thorough."
pam B. st.charles, illinois April 24, 2023 "Techs are always willing to explain everything going on with units."
marilyn T. bensenville, illinois April 23, 2023 "Cory was very good at answering any questions that I had and was very good at his job. I appreciated everything he did on our maintenance call. I'd recommend him highly!"
lance G. elgin, illinois April 22, 2023 "because the last time a tech was out here he had to recharge the system. when he did that he thought to put dye in and i discussed all that with these guys and we quickly diagnosed the problem. the problem is not fixed because you have to order a new a coil so this is not yet resolved but so far so good."
mr a. robinson R. naperville, illinois April 21, 2023 "The technician that came to my home was very knowledgeable. However, there seems to be a disconnect between dispatchers and technicians. I have a heat pump system and made arrangements with office to send a technician cable of servicing that system. I was told they be sure to Jose to my home. I received a call from someone other than there experienced heat pump technician. This has occurred at three other times in the past."
janet N. carol stream, illinois April 21, 2023 "Long time customer of Golden Seal. Always received quality service and the techs are professional, knowledgeable and friendly."
wade T. shorewood, illinois April 19, 2023 "Longtime customer - very satisfied with the work & the price"
janet N. carol stream, illinois April 16, 2023 "Long time customer of Golden Seal in St. Charles. Have always been pleased with the service and the professionalism of the technicians."
tom M. roselle, illinois April 14, 2023 "John was outstanding. Kept me informed while he worked, gave me advice on running the unit, was personable, clearly experienced and personable. The Golden Seal Tech professionals are the faces of the organization to customers and John is an excellent of your company."
peter R. hampshire, illinois April 02, 2023 "Dispatch double booked my technician so he was over two hours late."
mr waters W. naperville, illinois March 22, 2023 "Very professional, efficient and knowledgeable service. We really are glad they added plumbing to their services."
jean K. downers grove, illinois March 09, 2023 "Management is VERY unorganized. They called me to ask what parts they need for the repair job. Scheduled technician to come out and no one showed up. I called and was told we did not have an appointment for that day. Very poor communication. First appointment was in October. It took several phone calls to finally get the job done. Completed the work in December. Technicians Ryan Josh and plumber Brian Love were excellent!!!"
phillip C. saint charles, illinois March 08, 2023 "Excellent communication about options and service but very expensive proposal. It was an all or nothing proposal that was very expensive."
paula H. oswego, illinois March 06, 2023 "Usually the techs are helpful, and they do not nickel and dime us on every service. If something does not get fixed first time, they will make it right."
rondel P. bolingbrook, illinois March 05, 2023 "Your twxhnicians were awesome. Professional, friendly and quick. Plus they did the job right."
phillip C. saint charles, illinois March 03, 2023 "Quality service and knowledgeable staff. Professional in all ways."
ray D. saint charles, illinois February 24, 2023 "Prompt and great service. Good explanation of what was going on."
sharnell J. st charles, illinois February 23, 2023 "The technicians were knowledgable and provided us with a detailed understanding of the maintenance process."
manny V. naperville, illinois February 15, 2023 "Excellent & thorough analysis of the problem, went through various options"
danny W. sycamore, illinois February 13, 2023 "Thank you very much for your knowledgeable and very courteous technician J.T."
lynn K. schaumburg, illinois February 13, 2023 "I feel prices are fair and your service is excellent."
ashok M. aurora, illinois February 10, 2023 "i am very much satisfied with Golden Seal Service Experts with their honesty."
danny W. sycamore, illinois February 09, 2023 "The technicians have always been very thorough with remedies to the problems we have had."
michael P. bartlett, illinois January 31, 2023 "Over sold on HVAC system. Was told 2 maintenance visits a year. Not true - only get 1."
chris R. hinsdale, illinois January 25, 2023 "Straightforward assessment of failing system and solid clear explanation of recommended replacement. Both Corey and Bill were responsive, helpful and went above and beyond to help my family get a working furnace in our house in just under a couple of days. Shorty noticing that under our annual summer and winter inspection with Golden Seal, we knew our furnace was living on borrowed time. The service technicians kept us apprised and we made the decision to roll the dice on our 20+ year furnace.So no surprise when it failed last week. Your people are very conscientious and thorough."
mr collis C. hoffman estates, illinois January 25, 2023 "Team (Jose) is friendly, polite, engaging and communicative."
linda R. saint charles, illinois January 20, 2023 "Service offerings and customer service is top notch, already working on referrals."
hong G. naperville, illinois January 07, 2023 "It didnt come within the timeframe was stated, until another call"
rodger M. geneva, illinois December 31, 2022 "tech was very prompt and arrived in a difficult time close to the holiday. It was very cold and the secondary burners would not activate. He worked to solve the problem and then had to replace a part. He saved my day just a few hours from Christmas Eve."
jayne W. bloomingdale, illinois December 31, 2022 "Everyone that has come to my home were very professional and helpful. I have been a customer for almost 20 years and have never had an issue with the service or the work that was done. They do not try to sell things that are not needed."
susan M. st charles, illinois December 29, 2022 "So much higher than other companies in the area for hot water heater installation. Everything else is great."
brian M. glendale heights, illinois December 29, 2022 "The technician told my girlfriend the furnace is broken and could be leaking CO2. To fix it it would be expensive. Im glad she did not fall for the scare tactic because we had a second and third opinion who told us nothing of the sort was wrong. I will never use you again"
crystal K. st charles, illinois December 29, 2022 "Kenny the tech answered any questions that I had in a professional manner. He was very competent at his job as well."
mrs cherry C. glen ellyn, illinois December 27, 2022 "Kenny was thorough and helpful and arrived quickly in very challenging weather conditions."
jeff B. naperville, illinois December 23, 2022 "Brian was extremely professional, friendly and excellent communication skills!"
patricia R. elgin, illinois December 23, 2022 "From the yearly check on equipment, to the well-explained sales pitch by DJ?) to the installation by Juan R. Larry M. and Ryan J. all was well done and easy to understand. Very pleasant gentlemen. Very neat and focused on getting the job done and taking time to explain the new thermostat."
mr knuefner K. schaumburg, illinois December 20, 2022 "As long as the service man is Cesar the service is excellent."
mr r biagioli B. carol stream, illinois December 19, 2022 "This visit was very good service. My hesitation comes from rather poor performance in a chain of unsuccessful visits earlier in the year. But I really appreciate Jose's great service on this call."
mohamad S. aurora, illinois December 19, 2022 "My furnace was running good before the technician arrived and after getting yearly maintenance it broke down in 2 minutes after the technician left the house, had to call another company to fix it and spent money on the service, but your technician came back without informing and was able to fix it, we think the fault was done because of human error from your side, also we do not want your technician to be our enemy by giving this bad review"
bernard B. dekalb, illinois December 17, 2022 "communication with appointment time. quick to answer the office phone. knowledgeable technicians."
ken B. naperville, illinois December 17, 2022 "prompt appts. Qualified service technicians. Not the cheapest,but the best."
rodger M. geneva, illinois December 16, 2022 "good service and the technicians are always very competent."
mr siavelis S. st charles, illinois December 16, 2022 "Reliable, honest. They have serviced us since we lived in Roselle back in the late 80s and 90s."
mr knuefner K. schaumburg, illinois December 16, 2022 "Cesar has been our Tec. since the start of our service .The best we have ever had. My wife refuses to let any other tec. in the house. He is the BEST."
sally B. geneva, illinois December 15, 2022 "The technitions are well-informed and do their work carefully they explain in a way I can understand"
peggy E. maple park, illinois December 13, 2022 "Cory came the same day I needed service on my furnace humidifier. He found the problem and repaired it for which made me happy. Thank you Cory!"
mr smith S. geneva, illinois December 13, 2022 "No follow up from company, as promised, for estimate on temporarily moving air conditioning compressor unit during upcoming construction"
mr grasch G. roselle, illinois December 12, 2022 "Very thorough in explaining everything, good or bad, about the furnace."
linda E. wheaton, illinois December 09, 2022 "JT was on time, courteous and got the job done quickly."
nelsi A. west chicago, illinois December 09, 2022 "EXCELLANT SERVICEVERY PROFESSIONAL AND KIND, EXPLAINED IN GREAT DETAIL...."
filipina B. plainfield, illinois December 09, 2022 "Great customer service and fast reply. All the techs were friendly and informative. Bill was great and patient with all my questions on getting my hvac."
mrs goldberg G. ?naperville, illinois December 07, 2022 "T J was an excellent Serice person-he answered all questions and listened to our concerns."
mike H. minooka, illinois December 07, 2022 "Way over priced for the service provided. Especially when I called locally to see what other service people would charge"
mrs brinley B. carol stream, illinois December 07, 2022 "Technicians are knowledgeable and courteous. Our system has been maintained professionally over the years. My only complaint is that I had the technician replace our humidifier filter and was charged $50 for the part. Found it on line for under $20. Unfortunate, I will replace it myself in the future."
audrey D. carol stream, illinois December 06, 2022 "Bill was professional, took the time to explain the different furnace types so that we could make an educated decision."
bob R. saint charles, illinois December 05, 2022 "He provided pictures to show condition of the furnace."
raymond P. wheaton, illinois December 03, 2022 "Technicians are very knowledgable and do excellent work"
mike H. minooka, illinois December 02, 2022 "Pricing. After comparing to the local competition. Super expensive."
sandra F. dekalb, illinois December 02, 2022 "Cory Robinson was so polite and informative and took the time to explain things to me. He called ahead and arrived when he said he would. He was just all around terrific."
anil B. naperville, illinois December 01, 2022 "Unlike the HVAC techs, the plumber doesn't do any work. I was told this would be a PM visit, but it's not PM if you barely touch the water heater. This was only an up-selling opportunity for the company. Sorry, folks!"
audrey D. carol stream, illinois December 01, 2022 "The salesman Bill was outstanding! He took the time to understand our needs and knew the product & company well! We are very happy with the service we received."
monique G. naperville, illinois December 01, 2022 "Always on time and professional and pricing is always great."
jeda H. naperville, illinois November 30, 2022 "Technicians kept coming back until they found and resolved the problem. Was disappointed they did not arrive day of call with no heat but it was on the weekend. Miquel found the problem, reassessed needs and made repairs that worked !!! He followed through and worked diligently until the unit was in full working order. Thank you Miquel !!!"
tim F. st charles, illinois November 30, 2022 "Not happy about spending $231.00 on a new water heater installed less than 2 years ago by Golden Seal at a price of $1800.."
bobby L. st charles, illinois November 30, 2022 "Service has gotten better. I never would have recommended golden seal a few years ago. But new management and a good service tech are making a big difference."
freda B. st. charles, illinois November 27, 2022 "I am confused about the whole experience. The gentleman who came to clean the furnace said he did not feel he should clean the furnace since he felt the unit should to be replaced. I still paid him for a service that was not performed. I now have a furnace that works but it has not been cleaned."
cheryl M. st charles, illinois November 25, 2022 "friendly workers and they get the job done quickly"
mr suzuki S. elgin, illinois November 23, 2022 "Although this is my account, the tech only addressed my husband. Also, the tech came into my house without a mask, I had to provide one for him. Then he didn't wear it properly, nose not covered There is still Covid and it is fine if he wants to be exposed, but I don't know him or where he has been and I prefer not to be exposed because a company I deal with is unwilling to think about a customer's wishes or wellbeing."
paul K. wheaton, illinois November 21, 2022 "We have always been happy with our service from golden seal. We actually did recommend you to our neighbors, and they used golden seal to get a new furnace and air conditioning."
raymond P. wheaton, illinois November 18, 2022 "Service techs are always thorough and provide good feedback while here"
elizabeth L. aurora, illinois November 18, 2022 "Techs have always been very professional and friendly"
jake V. streamwood, illinois November 09, 2022 "good value, good communication, showed up on time, did the work respectively"
ken W. elgin, illinois November 09, 2022 "we have used youre company for many years and are very pleased with the services."
jennifer W. downers grove, illinois November 09, 2022 "They were on time, solved the problem and didn't charge me more than needed."
paula H. oswego, illinois November 04, 2022 "They've been very professional and fixed issues. Very good with follow up if an issue comes back or needs more work done."
deborah H. bolingbrook, illinois November 04, 2022 "The visit back was to install an item ordered during the last visit."
mike P. naperville, illinois November 03, 2022 "Ron was very punctual--polite--efficient and professional--You have good man there."
ricky H. boilingbrook, illinois November 02, 2022 "I had to relight the furnace and my extra filter was ripped and not replaced."
kirit P. naperville, illinois October 31, 2022 "No issue with the service provided but the discounted price for the air filter was more than double the market price. WHY?"
paul C. naperville, illinois October 28, 2022 "The tech provided excellent service and carefully explained everything required."
david P. st charles, illinois October 27, 2022 "Golden Seal has taken care of our HVAC needs for many years and has done well."
thomas S. naperville, illinois October 26, 2022 "Because there was no pressure to repair parts not need. He was informative about questions that I asked. He made sure that all my concerns were answered."
jayne W. bloomingdale, illinois October 25, 2022 "Everyone from the customer service , techs, installers and Bill were extremely professional. They arrived on time and did a good job from start to finish."
ms korff K. schaumburg, illinois October 23, 2022 "I feel that the techs are always honest with me. They treat me with respect and do a great job."
theresa H. elgin, illinois October 23, 2022 "Kenneth was courteous and professional, and explained everything clearly about my A service."
deborah H. bolingbrook, illinois October 21, 2022 "Representatives service furnace and air conditioner at a reasonable rate and with a level of expertise and professionalism."
carl F. sugar grove, illinois October 21, 2022 "Cory from Golden Seal did a great job. He was very professional and very helpful."
mr millington M. st charles, illinois October 21, 2022 "Techs have always been professional and friendly"
ray D. saint charles, illinois October 21, 2022 "Great service by our techs. Always willing to explain things and be helpful."
wilhelm W. warrenville, illinois October 20, 2022 "You're very good at communicating your schedule, letting me know"
bill S. bartlett, illinois October 20, 2022 "Your technician Ken was very friendly and professional! He even got my Golden Seal installed humidifier going! A credit to your company!!"
ms korff K. schaumburg, illinois October 17, 2022 "I feel that the technicians are truthful and not trying to just sell me something if I don't really need it."
daniel wiest W. yorkville, illinois October 17, 2022 "After my Fall service to prepare my system for the winter heating season we had a heating error code show up. When I called in to get service I got a technician to come and solve the issue that same day."
bob H. ottawa, illinois October 16, 2022 "Technician was very courteous and knowledgeable. Good communication."
mr a. robinson R. naperville, illinois October 16, 2022 "customer service is quite good. However, fairly large turnover of personnel creating confusion as to who your working with when inspections are due."
mr roche R. st charles, illinois October 16, 2022 "Not in the habit of recommending service companies."
nijole J. st charles, illinois October 15, 2022 "The techs were very professional went thru the whole process with me"
george M. carol stream, illinois October 13, 2022 "I am greatly disappointed with my experience with Golden Seal during this visit. I had scheduled the visit for routine cleaning and checking of my furnace and AC. First, I found it odd that the technician was accompanied by a salesman. I was surprised when the salesman communicated to me that the furnace inducer was over-amping and unlikely to last through the heating season. The furnace is less than 13 years old and has been operating flawlessly. I asked the salesman to email me quotes for a new furnace. He responded that quotes were not available via email and needed to be provided in person by him instead. He quoted nearly $10,000 for a comparable furnace. The tone of his sales pitch was inappropriately aggressive. I informed him that I would need to obtain competitive quotes. The salesman also falsely claimed that my furnace is 14 years old. I later looked up the original receipt and it is in fact less than 13 years old. I followed up by hiring a highly trusted and experienced technician to perform an independent evaluation of my furnace. The technician found that the inducer is not over-amping at all and that the furnace is in overall great shape except for the blower wheel being dirty. He cleaned the blower wheel for less than half of the price that the Golden Seal salesman quoted. I have also been advised by the technician and other sources that the cost of a comparable new furnace is less than half of what the Golden Seal salesman quoted. At this point, I feel compelled to ask why I should continue doing business with Golden Seal."
larry Y. pingree grove, illinois October 12, 2022 "The service tech was friendly, polite and professional. He did his job and gave us an honest assessment of the condition of our system."
arthur H. lockport, illinois October 12, 2022 "Liked the serviceman. Felt that he was confident in what he was doing."
michael P. bartlett, illinois October 12, 2022 "Over sold me. And promised 2 maintenance busts per year. Not so fastjust 1 maintenance visit per year."
richard R. naperville, illinois October 09, 2022 "Miguel did a great job and did not try to sell add on services"
michael P. bartlett, illinois October 07, 2022 "I was told there would be 2 maintenance visits per only to be informed that is not correct..only 1 maintenance call."