Golden Seal Service Experts Reviews

"Always honest competent service"

"I like your teams but everything you have sold me has had some issue. Sold me a Humidifier it then was discontinued and no parts but I could buy a new one. You sold me a circut breaker so it wouldn't blow out the mother board had to buy a new mother board as it blew out, sold me a new thermostat but the new motherboard didn't work with it so I needed a new thermostat"

"Generally good service provided on a biannual basis. This technician was on his phone with earbuds the whole time, so I question his focus on my service."

"Consistent excellent service over many years."

"The technician was great! Super knowledgeable and polite. He was thorough and took the time to explain everything. I was super impressed."

"Great customer service."

"Great"

"The Tech being friendly and telling us what to look out for."

"the technition seemed like he knew what he was doing"

"Service friendly and well done"

"Easy to schedule and very prompt to come and service"

"Salesman was personable, knowledgeable and polite."

"Cesar was professional and efficient."

"Have always treated me fairly. Not trying to sell me something just for the sake of a sale. Techs have always answered my questions concerning my equipment."

"Technicians have always knowledgeable, professional, and efficient."

"Everything went perfect for us. We are happy to have business with you. Customer service and team member treat us with respect."

"I generally have great service. The hot water heater installers did a great job on the install. There were still problems. I contacted rep day before to find out time. She told me noon but they showed up around 8. Installer turned off furnace/AC but didnt turn back on when leaving. Needed to call n have a tech walk me through how to turn on. Had scheduled an appointment but was able to handle over the phone. Was putting things back in utility room afterwards. Found all kinds of garbage behind and around hot water heater, large rag, sand paper, screws, duct tape, etc. was very concerned it would have been a fire hazard. Installers broke cap off water meter and didnt say anything. Very disappointed"

"Jose Robles is excellent. I always request that he is the technician sent to my home."

"Your technician Ron is amazing took his time to do every point inspection explained everything hes doing step by step, gonna ask for him from now on! He is the best of all Ive had over the years!"

"Service has always been exceptional. Technician was professional, knowledgeable, and efficient. It is a pleasure working with your company!"

"Cory does a great job!"

"Kenny the tech did a great job"

"The technicians are great, but the customer service on the phone is the ABSOLUTE worst ever. If it were not for the technicians, I would have left this company a long time ago."

"techinician knowledgable and courteous"

"Easy to make an appointment, very nice customer service person, on time, very clean, professional. Thank you."

"The repair person Jose was very knowledgeable and quickly informed me of what had to be done and the cost. The repair was done quickly and my AC is working again."

"Our ac was working fine Technician came for tune up the same day cool air was not working and following day another technician came in he gave a big list of items which can be fixed , we just singed up for monthly Maintenance"

"I was never contacted for the spring check up. Dealing with phone people is difficult"

"Having a great experience with this company over the years"

"Friendly helpful and informative staff."

"Very satisfied"

"I have always been happy with Golden Seals work. Ron the technician that came out this time was very professional, and he was very courteous."

"Ron did a very professional job and was very courteous, efficient and personable ,"

"Ron troubleshoot right down to the root cause, a poor connection to the blower motor and did not rush to condemn the blower motor and cost me 1000s of dollars!!!"

"The scheduling is simple and the technician showed up on time and was very courteous and respectful."

"Very happy/satisfied with the service provided"

"Very pleased with the prompt and quality service Golden Seal has consistently provided."

"Our service technician Kenneth was very good. He was professional and thorough. Our sales consultant was friendly, but wanted to use the excuse of price increases and employee pay raises for companies double the price furnaces."

"Very fast response and professional installers"

"Friendly, professional and courteous"

"Technician was very helpful and informed"

"Technician was extremely knowledgeable and friendly."

"I find Golden Seal to be a reliable organization. All employees are friendly and knowledgeable."

"great technicians!"

"Ive had GSSE for over 20 years and wouldnt change to anyone else."

"From the tech rep (Jose R.), the new system advisor (Bill N.) to the installers (Mark & Larry) everyone did a great job, explained my options, answered our questions and left us contact information should we have further questions."

"The technicians were so helpful, professional, and knowledgeable."

"Dependable & courteous techs"

"top notch technicians, who are polite and will answer all questions"

"we have been customers from the time you installed our energy efficient furnace several years ago. You are excellent technicians and great response times ."

"When u made the appointment I told you I just replaced the thermo coupler so something else os causing it not to relight and the tech replaced it again and charged me $239 and came back the next day trying to tell me its the heat valve control that's $830. No it's 3yrs old and still under warranty.... I would like my money refunded..."

"Great service. And r They dont try too hard to up-sell"

"After leaving my AC didn't work. 36 hours later I had to have a team come back-they had forgotten to turn back on my system from the outside unit."

"JT was on time, courteous, and extremely knowledgeable. He answered all my questions in terms that I could easily understand. I was extremely satisfied with this service call."

"G S tech was prompt and efficient."

"Arrived on time, were very professional. Explained what I needed to do."

"You tech have integrity,"

"From customer support to technicians, everyone we have worked with at Golden Seal has been top notch. Dylan, our service technician, was friendly, professional, and efficient."

"They have been reliable and fix issues."

"They have done a nice job especially when we had Angel come an older worker who was more experience when weve had a younger wet worker they had to come back because they did not do the job right."

"Generally good service. Originally scheduled time went sideways with a no show, but all went well the second try. The tech was great; thorough and professional."

"Your Tech Corey (who has been out to my house several times) is always a consummate professional and explains what he is doing and why"

"Our technicians who have worked on our furnace and ac over the years have always been honest, fair and respectful."

"Ive had to contact Service experts three different times this year, usually extremely early in the morning. They always answer the phone and most importantly I never have to jerk around with some automated answering service."

"The technician Cole was very professional, friendly, and informative. Coke explained issues with furnace and AC in a way that I understood what he was explaining. I would ask for Cole to return if I have a hearing or ac issue."

"Always satisfied with your services"

"Knowledgeable Tech"

"Jury is out."

"kind and corteous"

"on time,knowlegable, explains details to home owners"

"Good service"

"Every time we have called for a check up on our furnace and air conditioner, everyone was helpful in scheduling a convenient time."

"tech wa friendly and knowledgeable. arrived on time and was efficient in performing the service."

"Efficient and professional"

"The technician was friendly,and efficient."

"Service is good. Reasonable price."

"purchased air con/furnace from golden seal"

"Techs are very pleasant and communication is good."

"The Teck. did a great job and was very proffessional."

"Always efficient and polite"

"I wasnt there"

"Kenny did a great job! Thank you"

"Very nice and professional techs have kept my HVAC system working for the past 7 years. Cant ask more than that"

"Marco was excellent. He was on time, answered our questions and went above and beyond the normal maintainenece call by troubleshooting a few comfort issues. This is exactly why we have continued to be a Golden Seal customer for over 10 years!"

"Good service"

"The sales rep that contacted me never showed up or even called me back for the quote he was going to send me"

"Cory came out this week for my first scheduled maintenance and he was efficient, knowledgeable and friendly."

"Serviceman on time, polite and professional"

"Trustworthy, reliable"

"I am very happy with the technicians, the scheduling, and the overall work quality. The technicians are always respectful and do a great job. I do have one issue with my service plan which I hope you can make right. In Oct. 2020 I got a new furnace whose pricing included Armor+ for 5 years. In each visit the technician has to call the office to verify the membership and what it includes. This takes 10-15 minutes of their time and causes unnecessary confusion for us as I try to find paperwork. This time the office said my Merv 16 filter was not included so I paid $155 to replace it. I believe Armor+ does include filters. I hope you can reverse the charge and make a note that filters are included."

"Always professional and informative"

"very professional, arrived on time"

"He gave our a/c a good service and gave us good advise."

"He did an excellent job and courteous"

"Long time customer who appreciates the consistent, good service."

"Arrived almost an hour later than scheduled."

"The technician was thorough, mannerly, did what he was suppose to."

"past experiences, on time neat."

"Have always had good service from Golden Seal Service Experts"

"Always great service with friendly, competent repair techs."

"Great technician & honest advice."

"As a long-time customer, disappointed in service. Got 2nd opinionnew company suggested more options for fixing and servicing air conditioner."

"Fast service"

"Lack of experienced technicians."

"He was great-very friendly, knowledgeable, competent--great job!"

"Very attentive, professional"

"We had to cancel an appt. on Wednesday's appt due to rain so we rescheduled for the next day. Dylan arrived at the scheduled time block and did an excellent job. Thank you."

"Staff is friendly and knowledgeable"

"Arrived on time. Seemed to do a thorough inspection."

"Because I appreciate good service."

"Iwas pressured into the installation of a new air conditioning unit and even though I told the sales rep that I wanted to buy the unit, he created a lease contract. I believe that I have been misled and I am trying to fix the situation."

"Professional"

"Caesar is always pleasant and thorough. The other techs have been great but we just like to have Caesar come each time."

"Technician was polite and informative"

"I like the twice yearly service plan."

"I was disappointed in the technicians assessment and over priced options for a replacement AC. There were limited options, all of which were outside our budget."

"Angel doe a thorough job inspecting the furnace and air conditioner for us. Hes work with our HVAC/AC since installation and has always been friendly, thorough and efficient. We appreciate a job well done."

"The Comfort Specialist was very polite and helpful in quoting our project. The installation team (with four trucks) was equally helpful and remained on the job until late in the evening to make sure that everything worked properly before leaving. We have been a loyal customer for over 20 years and this is our second purchase of replacing two air conditioner and two furnace systems all at the same time. We we have been very pleased with our two previous tankless water heater systems as well."

"Angel is very knowledgeable, efficient and pleasant. You are always there to help."

"Technicians are professional and friendly but some prices are extremely high."

"Technicians seem knowledgeable and professional"

"Always do a great job, polite, and always explains what they are doing"

"The technician was very professional."

"Professionalism"

"Professional Friendly Quality"

"Have always felt Golden Seal Service Agents were professional and delivered what they said they would."

"Very thorough and professional service"

"Technician was excellent"

"The technician was very polite and friendly. He explained what he was doing."

"Service tech was honest. Four seasons previously came out and told me I needed to spend $934.00 to correct issues with my AC. Im done with them."

"Marco was through & succinct"

"I got quick, competent service"

"Cory was on time, pleasant and responsive, and got to work right away. He cleaned out our A/C thoroughly and made a useful recommendation. Great interaction!"

"A bunch of "bad" parts were replaced at considerable expense (parts & labor) but the heating is still noisy."

"Both Juan and Larry were very engaging, responsive to our needs and extremely professional!"

"Professional"

"Responded quickly, fixed the problem quickly and tech was very polite."

"Professional, explained the situation well."

"He got it working quickly"

"To be honest I have been extremely frustrated and disappointed with Golden Seal for a long time. Primarily due to the poor customer service and what I felt was up charging or simply the technical support trying to drive sales. The start of this was in 2015 when our up stairs HVAC unit finally gave out and we had to get a new one. And understand that my comments are based on hindsight, because 2 years ago our down stairs unit went out and in lieu of going with Golden Seal, we went with another competitor (Patriot HVAC) simply because they provided a quality of service and insight that has not provided by Golden Seal in years. Namely that the GS sales person didn't consider our years of being a client with GS or that they were providing us a system that was well beyond what we needed for the down stairs. Patriot came in did a full evaluation of our air flow needs for the down stairs (but also the whole house), and also assessed the existing Lennox system and provided us a product that was literally half the price of what GS quoted and also with a longer warranty. Sure we can debate the differences between Lennox and Rheem, but the core issue is that GS was trying to sell me a down stairs system that was the equal of the up stairs system which was entirely unnecessary. Thus my trust was immediately shaken by this. The challenge has been that we have two systems, meaning a Lennox and a Rheem and obviously to retain our service warranty on the Lennox we continue to work with yourselves. And considering the fact that we have had a relationship with yourselves for over 19 years and have paid for annual maintenance agreements, the quality of service and the technicians provided have been dubious at best for nearly 6 years. I honestly don't feel I can trust your company or the technicians that are sent out, and we have seen this over the past few years with having a different company supporting our other system. Each time GS comes out to service the Lennox the Rheem tech will follow up or come before, and they evaluate the Lennox and provide their perspective on work. And each time the difference between the two is staggering. Now I can certainly understand yourselves being suspect of what Patriot HVAC is saying or what their perspective is on the systems, but their goal is not to degrade GS or the Lennox product but to be objective and provide info. And when we confront the GS techs they become upset or seem to be trapped in realizing that they likely have distorted the facts on what needs to be done or the suggested maintenance work they are suggesting which is essence is uncharging. I shared all of this with the Technician who came to our house and advised him of our dissatisfaction with GS. He was very open, frank and accommodating with the discussion. He fully understood the perspective and issues we had, and also indicated that the customer service side (meaning your call center) was poor at best, and I would agree with that. I also explained to him that at no time does GS take the initiative to get in touch with us, understand our long history with the company (even through the sale, name change and revision back to GS), that we are never provided text messages with who our technician will be, that we are provided a service history each year, and that there is a diagnostics discussion on what kind of maintenance we should be considering and why. Patriot does all these things and we have the same technician each year. For the past 6 years we have a different tech nearly every time and as noted I truly don't trust what the tech is telling me. Having shared all these things with this current tech, he grasped the situation and understood that trust and truth is a real issue in the industry and said that he would make sure to be fully transparent and would share out concerns about the company. Thus I gave your tech a 10 because he listened, realized that now he was under the gun, walked through the work and service needs and discussed our annual service contract. GS needs to realize that your business name and reputation is going to based on your culture, the quality of the people you hire and realizing that the service tech is and will always be the reason people do business with your firm. We are still unsure about what GS is and will be very guarded regarding any service work but this technician started rebuilding that trust."

"Solved the problem quickly"

"Techs are very professional and are willing to answer any questions. They will also explain the workings of my equipment."

"Corey did a great job. On time and professional."

"Have used Golden Seal for many years and always received great service and very professional technicians"

"xxx"

"Angel is the top technician. He explains everything. He is very courteous too."

"My technician, Ryan, was the best technician I have ever had to service my furnace. He explained everything he did, and what he planned on doing on his next visit. He was polite, was a excellent listener, and performed the task at hand perfectly. This guy really knows his stuff! He made the service call a great experience! I know more about my furnace than I ever did!"

"Excellent customer service and communication about everything."

"Dillin was very knowledgeable and very patient to find the root cause of the water leak at the evaporator area."

"techs were professional, courteous, and informative"

"Tech was prompt, very polite and efficient"

"Kenny was courteous and kind."

"Technician was prompt, courteous and thorough"

"We always get good service. Our service tec. Angel is outstanding."

"Mark was friendly ,professional and informative"

"Angel did his usual great job. Very polite and professional, cleaned up all work areas."

"Dispatch told first tech to come at 2:00. My window was 4-6. No one called to say they were in route to my address. I left a message to have the Operations Manager contact me, as I have had horrible service the last THREE times. He never called. I purchased a new a/c and furnace from Golden Seal and have nothing but horrible service since this went corporate. I will not be renewing my plan in November. I will absolutely be using another company. All of this is due to management NOT techs. The service technicians are great."

"Once tech arrived, he was very good. Just ran very late (90 minutes) which wasn't his fault, but screwed up our afternoon plans."

"prompt and complete service"

"Very good worker and checked all things"

"CORY WAS AWESOME.....on time, friendly, helpful answered all my questions! Send him back on my next service call!!!"

"Technician was very courteous and accommodating. Answered all of my questions."

"Very efficient"

"He did what he was supposed to do and explained what he was doing"

"Call before arrival, explain what we need to do, making appointment is easy, everything is great."

"I didn't receive a receipt by e-mail."

"Always great service and the techs come with very friendly."

"Excellent, professional and efficient and courteous Service !"

"Caesar and Lenny had attention to detail and treated my heating system like it was their own. They were courteous and friendly, a real pleasure to work with."

"He was on time and courteous"

"the technicians arrived on time and were clean and professional. I am in the process of selling the home, and I wanted to make sure that both the Air and Furnace werer in good working order. Golden Seal instasled both units and have serviced therm every 6 mo."

"The technician was very thorough and knowledgeable. He pointed out an issue that was due for maintenance and found another issue that if not corrected would have very likely caused a big problem during the incoming summer."

"Dylan made the big difference. Bought a new system from Golden Seal 10/2021. Had humidifier issues that Dylan quickly resolved. Being a newly installed system, it was determined that the humidifier power was INCORRECTLY installed to the board at time of installation (10/2021). Dylan diagnosed and resolved the problem and it works well. I'm enrolled in the maintenance program and he checked out the AC system and outside unit and everything was operational for the upcoming season. Most happy that the humidifier installation issue was resolved. Dylan is a very courteous, knowledgeable asset to your company."

"on time courteous"

"Fast hot water tank replacement is appreciated. The General Manger is good too!"

"Technicians came early and were in and out quickly!"

"Starter switch on Heater not turning on. It was fixed but lasted one night."

"Technicians professional and knowledgeable. On time."

"Angel and Mark were so professional and friendly. They both took the time to explain the issues and my options. Very good to do business with."

"He was very professional, courteous and helpful. He made sure I was comfortable with everything."

"Marco was knowledgeable, friendly, and answered any questions I had pertaining to my furnace."

"Longtime customer of Golden Seal and for the most part, have always had very skilled and knowledgeable techs at my appointments. Jose was the tech on March 17, and he was simply outstanding. Professional, very knowledgeable, engaging, kept me informed while he worked. Jose is an outstanding representative of the company."

"Technician Haris was very helpful and the future replacement parts I will need as suggested by him was appreciated."

"Roy was great! Very good listener and experienced with the furnace. He worked efficiently and replaced the condensate pump in a timely manner."

"Prompt service, knowledgeable technician, great communication, neat.."

"The customer service is the worst I have ever experienced. Over a period of 3 days I made over 10 calls to the general number and the local dispatcher. The local dispatcher completely ignored my calls, never returning one of them. Then the technician was told they weren't able to get in touch with me which was a complete lie! When we started with Golden Seal they were locally owned and very responsive, since going to a national customer service center their response has been terrible. I have never been treated so disrespectfully as I have been since January in trying to get my furnace to work properly."

"Angel did an excellent job of explaining the problem with our furnace and the solution. He was very professional, trustworthy and helped us understand the issue. We would highly recommend him."

"He was on time very thorough very kind would very much like to have him back on our next visit"

"Weekend work done off hours, quick response, when problems encountered he worked through all possible solutions to determine the root cause. When the solution was not available until the next day, It was quickly addressed and correct at that time."

"Seamlessly"

"Tech was on time and professional"

"service person was thoughtful and experienced in his work methods"

"I waited all morning for a technician to come on Thursday, February 24th between 8:00-10:00 am. They FAILED to show up! I called and somebody took it off the schedule and DID NOT call me. They came the next day but the original day to do with was actually February 17th when they came to service both HVAC systems. I requested all services done on the same day so I scheduled weeks in advance to have this done yet the technician and trainee were not equipped to flush the hot water tank, although it was scheduled."

"The techs were very courteous and knowledgeable. They performed they work in a very timely fashion. We had no issues."

"This is the third time I have requested Cesar and you have sent someone else. Plus I had requested 2 to 4 timeframe and he called at 1240 to be there in a few minutes. While I guess he did his best, the problem was not fixed. Unfortunately I am locked in to an Advantage program to continue service w you. If not I would look elsewhere for service. Perhaps your company has gotten too big where you don't care about customer service or requests. I requested the technician I did because he has serviced our furnace and A/C for years."

"Well, I was very satisfied with how quickly JT came, but 10 minutes after he left, the problem was loudly evident again. I called him & he said he'd order a part & let me know when it was in. I will hopefully be more satisfied if/when the problem is actually resolved!"

"Mark and Carlos were awesome"

"I self installed a humidifier and botched the electrical. The tech had the wiring resolved and the humidifier working correctly in short order."

"Informed you of the problem after talking with the manufacturer. Told call center the was no reason to come out if you didnt have the part. Tek called and never said he didnt have the part. Charged me $66.00 dollars for a diagnostic when I already new the problem."

"Angel was great!!!"

"The crew we had were very good and they knew what they were doing. VERY HAPPY"

"Dylan was prompt, courteous and did the necessary repair."

"Technician service on site - 10 outstanding Customer Service (handled my incoming call) - 2 They consistently seem only capable of receiving and handing off a ticket. They're not really interested in actually listening to the customer and making them feel like their problem will be handled appropriately."

"I had to call Golden Seal back late in the afternoon because I did not have heat after they worked on the furnace in the morning. I was very pleased with the second technician who came out at night."

"Technicians have always fixed the problem and are friendly and efficient."

"Very informative"

"Your service men were very professional when it came to installing our new furnace and air conditioner. They answered all of our questions and explained the how each unit works."

"The technicians were friendly, professional and efficient."

"JT took his time consulting with me and listening to my questions. He was very thorough and explained what he was doing and what he found.."

"This response is based on two things - the call center and the actual service staff. The national call center has absolutely the worst customer service I have ever dealt with. I made 4 separate calls on 1/14 with each CS person telling me someone would get back to me right away. After 24 hours no one had even returned a call. However, The local repair experts that finally came could not have been nicer or worked harder to fix my problem. I would never recommend your call center to anyone. The buyout to the local business is certainly not what we were expecting when we bought our furnace locally with someone in the office actually answering the phone. Once again, the local staff have been great, the call center is a nightmare!"

"Im very happy with the company and the service I love the people they are very nice and very helpful"

"very professional"

"The technician was very good"

"My thermostat lost its internet connection and I can not get it back on line."

"appointment communication was accurate and on time. Tech was able to diagnose problem quickly and completed incorrect wiring during installation of April air unit."

"Very courteous and efficient technicians"

"Professional and skilled service. Happy with the new furnace and setup."

"The technician was fast and efficient."

"Tech was on time, fixed the problem and explained what he did."

"The technician arrived on time, and was very polite. He took his time cleaning and tuning up our furnace and answered all our questions."

"Cory did a great job of diagnosing the problem and coming up with an effective solution. I liked the way he touched base with a supervisor to discuss the issue."

"Very professional and knew what to do."

"Problem was resolved as well as another problem did not realize (furnace short cycling)."

"Prompt, courteous and thorough service"

"Corey did everything right, arrived at scheduled time, had the needed part in hand, and installed it properly. Now he is experienced with respect to installing a new zone valve."

"Friendly, professional, courteous service."

"Guy was great"

"Tech did a great job servicing our furnace. Explained everything he did and the condition of everything."

"Listened to my concerns. Courteous and timely."

"Was on time, fixed a couple of issues with the furnace, told me what he did and worked effluently"

"Angel was extremely pleasant and professional."

"Great, friendly service, knowledgeable."

"Very dependable and trustworthy"

"The techs that came to service my furnace were professional & courteous. Clean up prior to leaving, everything was good."

"He was, friendly and efficient.."

"Jose Robles was very thorough checking my furnace and troubleshooting possible future issues."

"On time, professional installation, showed how to use new thermostat"

"Very professional and thorough"

"Fast, friendly, and efficient worker. Good at diagnostics."

"Service and installation was very good."

"The technician was on time, friendly, professional, and thorough. We are glad for the maintenance plan, as it is affordable and ensures our a/c and furnace run well."

"Technician treated me with respect and took his time trouble shooting the issue."

"My issue was taken care of in a very fast manner"

"Prompt, thorough and professional"